What users are saying about
94 Ratings
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575 Ratings
94 Ratings
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Score 7.5 out of 100

SharpSpring

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575 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

SharpSpring

SharpSpring is a great choice for a small team running on a budget. It has most the big features you'd expect from a full stack marketing automation system. I think it's essential to have a savvy marketing automation user to use the software to it's full capacity though.
Billy Alguire | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
8.1
SharpSpring
Customer data management / contact management
NetSuite CRM
8.8
SharpSpring
Workflow management
NetSuite CRM
7.9
SharpSpring
Territory management
NetSuite CRM
8.3
SharpSpring
Opportunity management
NetSuite CRM
8.6
SharpSpring
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.5
SharpSpring
Contract management
NetSuite CRM
7.6
SharpSpring
Quote & order management
NetSuite CRM
8.4
SharpSpring
Interaction tracking
NetSuite CRM
9.0
SharpSpring
Channel / partner relationship management
NetSuite CRM
7.7
SharpSpring

Customer Service & Support

NetSuite CRM
7.4
SharpSpring
Case management
NetSuite CRM
7.6
SharpSpring
Call center management
NetSuite CRM
7.0
SharpSpring
Help desk management
NetSuite CRM
7.7
SharpSpring

Marketing Automation

NetSuite CRM
9.0
SharpSpring
Lead management
NetSuite CRM
8.6
SharpSpring
Email marketing
NetSuite CRM
9.5
SharpSpring

CRM Project Management

NetSuite CRM
8.1
SharpSpring
Task management
NetSuite CRM
7.2
SharpSpring
Billing and invoicing management
NetSuite CRM
8.1
SharpSpring
Reporting
NetSuite CRM
9.1
SharpSpring

CRM Reporting & Analytics

NetSuite CRM
8.0
SharpSpring
Forecasting
NetSuite CRM
8.0
SharpSpring
Pipeline visualization
NetSuite CRM
7.7
SharpSpring
Customizable reports
NetSuite CRM
8.3
SharpSpring

Customization

NetSuite CRM
7.8
SharpSpring
Custom fields
NetSuite CRM
8.9
SharpSpring
Custom objects
NetSuite CRM
9.0
SharpSpring
Scripting environment
NetSuite CRM
7.0
SharpSpring
API for custom integration
NetSuite CRM
6.5
SharpSpring

Security

NetSuite CRM
8.3
SharpSpring
Single sign-on capability
NetSuite CRM
7.9
SharpSpring
Role-based user permissions
NetSuite CRM
8.8
SharpSpring

Social CRM

NetSuite CRM
8.2
SharpSpring
Social data
NetSuite CRM
8.0
SharpSpring
Social engagement
NetSuite CRM
8.4
SharpSpring

Integrations with 3rd-party Software

NetSuite CRM
7.3
SharpSpring
Marketing automation
NetSuite CRM
7.5
SharpSpring
Compensation management
NetSuite CRM
7.0
SharpSpring

Platform

NetSuite CRM
8.9
SharpSpring
Mobile access
NetSuite CRM
8.9
SharpSpring

Email & Online Marketing

NetSuite CRM
SharpSpring
7.9
WYSIWYG email editor
NetSuite CRM
SharpSpring
7.1
Dynamic content
NetSuite CRM
SharpSpring
8.3
Ability to test dynamic content
NetSuite CRM
SharpSpring
8.3
Landing pages
NetSuite CRM
SharpSpring
7.1
A/B testing
NetSuite CRM
SharpSpring
8.5
Mobile optimization
NetSuite CRM
SharpSpring
6.4
Email deliverability reporting
NetSuite CRM
SharpSpring
7.8
List management
NetSuite CRM
SharpSpring
8.7
Triggered drip sequences
NetSuite CRM
SharpSpring
8.5

Lead Management

NetSuite CRM
SharpSpring
8.5
Lead nurturing
NetSuite CRM
SharpSpring
8.6
Lead scoring and grading
NetSuite CRM
SharpSpring
8.4
Data quality management
NetSuite CRM
SharpSpring
8.5
Automated sales alerts and tasks
NetSuite CRM
SharpSpring
8.6

Campaign Management

NetSuite CRM
SharpSpring
8.0
Calendaring
NetSuite CRM
SharpSpring
8.0
Event/webinar marketing
NetSuite CRM
SharpSpring
7.9

Social Media Marketing

NetSuite CRM
SharpSpring
6.9
Social sharing and campaigns
NetSuite CRM
SharpSpring
6.6
Social profile integration
NetSuite CRM
SharpSpring
7.2

Reporting & Analytics

NetSuite CRM
SharpSpring
7.5
Dashboards
NetSuite CRM
SharpSpring
7.4
Standard reports
NetSuite CRM
SharpSpring
8.2
Custom reports
NetSuite CRM
SharpSpring
7.0

Platform & Infrastructure

NetSuite CRM
SharpSpring
8.1
API
NetSuite CRM
SharpSpring
7.6
Role-based workflow & approvals
NetSuite CRM
SharpSpring
8.2
Customizability
NetSuite CRM
SharpSpring
7.7
Integration with Salesforce.com
NetSuite CRM
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
NetSuite CRM
SharpSpring
8.4
Integration with SugarCRM
NetSuite CRM
SharpSpring
8.3

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

SharpSpring

  • Moves deals through the sales process. It's very easy to update the sales pipeline.
  • Ease of use. It was very easy for me to learn SharpSpring and continue to use it.
  • Adding contacts and opportunities is simple, and it will warn the user before creating a duplicate contact.
Jason Carlage | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

SharpSpring

  • The email builder within SharpSpring is usable, but definitely not user friendly. I recommend building the emails elsewhere and importing the code.
  • The sales management tool could use a few more default reports beyond those that are currently available.
  • Their customer service is great, but I think the training could use some improvement. In fact, we've had to go outside for some of our user training.
Andy Friedman | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.0
Based on 29 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 69 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 79 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

SharpSpring

SharpSpring 4.5
Based on 2 answers
No answer on this topic is available.

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 7.9
Based on 13 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

SharpSpring

  • Being able to see the leads we are bringing in dramatically improves our ability to be effective on behalf of our clients.
  • This same feature is critical to showing our value to our clients.
  • SharpSpring helps our clients see exactly who we our bringing them and the value of those leads and the return on their marketing investment.
Kurt Hoffmann | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
8.6
SharpSpring
7.9

Likelihood to Renew

NetSuite CRM
6.5
SharpSpring
8.0

Usability

NetSuite CRM
8.3
SharpSpring
8.2

Reliability and Availability

NetSuite CRM
SharpSpring
5.8

Performance

NetSuite CRM
SharpSpring
5.6

Support Rating

NetSuite CRM
6.7
SharpSpring
8.7

Online Training

NetSuite CRM
6.7
SharpSpring
4.5

Implementation Rating

NetSuite CRM
5.9
SharpSpring
7.9

Scalability

NetSuite CRM
SharpSpring
3.6

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