NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.
N/A
Zendesk Suite
Score 8.7 out of 10
N/A
Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.
$69
per month per agent
Pricing
NetSuite ERP
Zendesk Suite
Editions & Modules
No answers on this topic
Suite Team
$69
per month per agent
Suite Growth
$115
per month per agent
Suite Professional
$149
per month per agent
Suite Enterprise
Contact Sales
Offerings
Pricing Offerings
NetSuite ERP
Zendesk Suite
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Users subscribe to NetSuite for an annual license fee. The license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. New modules and users and can be added as a business grows.
I do not have a lot of experience with other ERPs and did not specifically select NetSuite ERP. However, I believe NetSuite EPR is very customizable and has the ability to do virtually anything you want it to do. With a developer, there are many possibilities. Also, it has a …
Netsuite has basic case management suits and it lacks essential features for CX purposes. From reporting prospective, it lacks basic requirements. Zendesk Suite, however, comes with feature rich cx experience for the team as well as users. On the self help portal, users have …
Overall, the ease of system admin that is done within the Support team, the reasonable license cost for multi-channel support and ability to create custom brand dashboards and needed reports, along with the helpful client support we get- made it an easy decision to purchase and …
Zendesk has been easy to implement and evolve over time. They have launched more online Client learning sessions and occasionally offer in-person local client group sessions to aid in our learning. They offer their training modules for free. The key is we can create the needed …
Zendesk had a better offer for us at the time, their customer service team was also really helpful in guiding us through the product and clearly outlined how they could improve certain aspects of our business. Zendesk was also more user friendly so we felt the team would easily …
Features
NetSuite ERP
Zendesk Suite
Payroll Management
Comparison of Payroll Management features of Product A and Product B
NetSuite ERP
1.1
15 Ratings
148% below category average
Zendesk Suite
-
Ratings
Pay calculation
1.013 Ratings
00 Ratings
Benefit plan administration
1.010 Ratings
00 Ratings
Direct deposit files
1.39 Ratings
00 Ratings
Customization
Comparison of Customization features of Product A and Product B
NetSuite ERP
9.2
74 Ratings
20% above category average
Zendesk Suite
-
Ratings
API for custom integration
9.264 Ratings
00 Ratings
Plug-ins
9.947 Ratings
00 Ratings
Security
Comparison of Security features of Product A and Product B
NetSuite ERP
9.7
81 Ratings
15% above category average
Zendesk Suite
-
Ratings
Single sign-on capability
9.762 Ratings
00 Ratings
Role-based user permissions
9.880 Ratings
00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
NetSuite ERP
9.9
72 Ratings
29% above category average
Zendesk Suite
-
Ratings
Dashboards
9.971 Ratings
00 Ratings
Standard reports
9.970 Ratings
00 Ratings
Custom reports
9.970 Ratings
00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
NetSuite ERP
7.9
295 Ratings
3% above category average
Zendesk Suite
-
Ratings
Accounts payable
8.3289 Ratings
00 Ratings
Accounts receivable
8.3266 Ratings
00 Ratings
Global Financial Support
9.926 Ratings
00 Ratings
Primary and Secondary Ledgers
9.928 Ratings
00 Ratings
Journals and Reconciliations
9.341 Ratings
00 Ratings
Configurable Accounting
9.935 Ratings
00 Ratings
Standardized Processes
9.937 Ratings
00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
NetSuite ERP
9.1
48 Ratings
13% above category average
Zendesk Suite
-
Ratings
Inventory tracking
10.047 Ratings
00 Ratings
Automatic reordering
8.928 Ratings
00 Ratings
Location management
9.535 Ratings
00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
NetSuite ERP
9.4
236 Ratings
17% above category average
Zendesk Suite
-
Ratings
Pricing
9.953 Ratings
00 Ratings
Order entry
7.8232 Ratings
00 Ratings
Credit card processing
8.937 Ratings
00 Ratings
Cost of goods sold
9.548 Ratings
00 Ratings
Order Orchestration
9.921 Ratings
00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
NetSuite ERP
7.9
233 Ratings
6% above category average
Zendesk Suite
-
Ratings
Billing Management
8.4222 Ratings
00 Ratings
Cash and Asset Management
9.927 Ratings
00 Ratings
Travel & Expense Management
9.831 Ratings
00 Ratings
Budgetary Control & Encumbrance Accounting
8.927 Ratings
00 Ratings
Period Close
9.935 Ratings
00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
NetSuite ERP
6.6
32 Ratings
14% below category average
Zendesk Suite
-
Ratings
Budgeting and Forecasting
6.026 Ratings
00 Ratings
Project Costing
6.023 Ratings
00 Ratings
Cost Capture
6.022 Ratings
00 Ratings
Capital Project Management
4.014 Ratings
00 Ratings
Customer Contract Compliance
9.913 Ratings
00 Ratings
Project Revenue Recognition
6.922 Ratings
00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
NetSuite ERP
4.1
17 Ratings
52% below category average
Zendesk Suite
-
Ratings
Project Planning and Scheduling
8.914 Ratings
00 Ratings
Task Insight for Project Managers
3.311 Ratings
00 Ratings
Project Mobile Functionality
3.010 Ratings
00 Ratings
Definable Resource Pools
3.68 Ratings
00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
NetSuite ERP
3.1
12 Ratings
81% below category average
Zendesk Suite
-
Ratings
Award Lifecycle Management
3.57 Ratings
00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
NetSuite ERP
3.3
19 Ratings
72% below category average
Zendesk Suite
-
Ratings
Bids Analyzed and Compared
3.58 Ratings
00 Ratings
Contract Authoring
1.910 Ratings
00 Ratings
Contract Repository
3.58 Ratings
00 Ratings
Requisitions-to-Purchase Orders Integrated
3.613 Ratings
00 Ratings
Supplier Management
9.913 Ratings
00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
NetSuite ERP
3.1
11 Ratings
73% below category average
Zendesk Suite
-
Ratings
Risk Repository
3.58 Ratings
00 Ratings
Control Management
1.911 Ratings
00 Ratings
Control Efficiency Assessments
3.57 Ratings
00 Ratings
Issue Detection
3.58 Ratings
00 Ratings
Remediation and Certification
3.58 Ratings
00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
NetSuite ERP
3.1
17 Ratings
75% below category average
Zendesk Suite
-
Ratings
Transportation Planning and Optimization
2.89 Ratings
00 Ratings
Transportation Execution Management
2.88 Ratings
00 Ratings
Trade and Customs Management
2.88 Ratings
00 Ratings
Fulfillment Management
9.914 Ratings
00 Ratings
Warehouse Workforce Management
2.511 Ratings
00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
NetSuite ERP
9.4
16 Ratings
23% above category average
Zendesk Suite
-
Ratings
Production Process Design
8.912 Ratings
00 Ratings
Production Management
8.914 Ratings
00 Ratings
Configuration Management
9.910 Ratings
00 Ratings
Work Execution
9.912 Ratings
00 Ratings
Manufacturing Costs
8.914 Ratings
00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
NetSuite ERP
8.3
155 Ratings
13% above category average
Zendesk Suite
-
Ratings
Forecasting
8.817 Ratings
00 Ratings
Inventory Planning
7.5152 Ratings
00 Ratings
Performance Monitoring
8.914 Ratings
00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
NetSuite ERP
3.9
13 Ratings
60% below category average
Zendesk Suite
-
Ratings
Proposal Management
2.610 Ratings
00 Ratings
Product Master Data Management
3.29 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
NetSuite ERP
-
Ratings
Zendesk Suite
8.7
160 Ratings
6% above category average
Organize and prioritize service tickets
00 Ratings
9.2159 Ratings
Expert directory
00 Ratings
8.0108 Ratings
Subscription-based notifications
00 Ratings
8.3111 Ratings
ITSM collaboration and documentation
00 Ratings
8.4110 Ratings
Ticket creation and submission
00 Ratings
9.3159 Ratings
Ticket response
00 Ratings
9.2158 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
NetSuite ERP
-
Ratings
Zendesk Suite
8.5
145 Ratings
6% above category average
External knowledge base
00 Ratings
8.4139 Ratings
Internal knowledge base
00 Ratings
8.5132 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
NetSuite ERP is well suited for many things including: Revenue recognition and billing management, inventory-linked sales fulfillment, cross functional/multi-department coordination Not that well suited for CRM and sales activities or highly customized workflows, reports, interfaces etc. The customizability of NS as a whole leave a lot to be desired. We have a third party that does most of our customizations because it's extremely time consuming and needlessly difficult.
One specific thing I love about Zendesk Suite lately is the ability to use AI "Enhance writing" it allows me to freehand a response and then have it help me sound more formal or friendly, this is very useful, not only for those free handed ones, but also when you need to repeat the same information to a customer, it can help you make it sound slightly different. I don't like that when a ticket comes, even if you have the shortcut to toggle between chat and email, it doesn't actually toggle.
Revenue recognition. We get information from Salesforce and we build the revenue recognition engine that I'm really pleased. We avoid a lot of manual work by doing this.
We send out invoices electronically from the system. We use it for the fixed asset now with the new lease opinion that we just adopted in January 2022. We leveraged technology, specifically the features in NetSuite to help us account for that.
Certain exports out of the system. There are some pages that you can export to Excel and some pages you can't, I don't know why. So it seems like it should be all functionalities there.
Some of the bank feeds have broken quite a bit and I'm not sure why. So we have to constantly go in there and readjust that on the reconciliation tab. I know that's new and robust and it's going well. It's more of taking out GL data instead of what's remaining in that account. As far as if I'm looking at a rec for a particular asset, I know there's GL data that goes through there. What I want to know is what's the balance in that account made up of as far as what's remaining there. So that's the kind of stuff I would buy with advice.
NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.
Zendesk is an amazing tool for communicating with your customers easily. The communication tickets from sellers to us or from us to sellers are stored, and there are statuses used to make communication easy. We have internal conversations between departments, linked with useful software such as Zingtree, Talkdesk, and Webs.
Provides a good platform for all needs, and businesses have realized many benefits. It has lots of features and can be highly customized, but it is not the easiest or most user-friendly for users. Additionally, the time and cost required to implement the system are substantial.
Zendesk Suite is a straightforward solution that provides agents with everything they need on the same screen. Allowing an agent to navigate one tab, one screen and switch between features, pin favorite features while viewing the customer profile and details in 360degrees. A view like this empowers agents to support customers better and in a more composed state.
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
I would like to give 8 rating for NetSuite support and reason for that is below: Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.
We rarely need to contact their support team, but when we do they are responsive. However there have been notable times when communication between myself and the support rep was challenging despite me providing clear explanation of the issue, screenshots, and a thorough explanation of the goal we hope to achieve. It took several back and forth attempt, on a few occasions, to get resolution on an otherwise simple request
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Zendesk has tons of available material for training - videos, webinars, articles, etc. The only reason this is not a 10 is because it can be hard to figure out how to navigate to these things and find what you are looking for.
I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.
I was very satisfied. They have a free trial for 30 days and I recommend you do that and use it. It is very easy to get started with the basics and the build on over time.
The only thing technically complex was single sign-on and integration to Salesforce.com required some tweaks – otherwise setting up system was very easy
I was not the selector of the vendor for NetSuite ERP, and it is now the interface I am most used to. I would recommend SAP and their full suite of products, currently only using Concur, as I think it has a slightly cleaner and less cluttered interface, however I do not know if it has all the many features that we use in NetSuite ERP as a global organisation of many individuals.
Zendesk Suite is exceptionally user friendly and highly customisable. Free training for all levels and roles of users which is easy to follow and engaging for users is particularly helpful along with the added support behind the scenes from Zendesk support and the Zendesk community is second to none.
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
I would say it has been a great ROI. I'm fairly new to Titan, but I will say especially at my last company, which is a retail company, the ROI was almost immediate because the systems that they were using were really suffering and it was affecting the bottom line. So NetSuite was a savior for them, really in the most literal sense. They would not have survived very much longer on the systems that they had. So to go to something like NetSuite where everything was all together in one platform was a huge advantage. And it didn't take long for us to realize that investment was well worth it.