What users are saying about
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Top Rated
156 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
47 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Ipswitch WhatsUp Gold

It's best suited for large/multinational organisations with complex networks with limited qualified personnel across every location. However, I wouldn't recommend it for a small organisation with a very simple network architecture.
Victor Adebayo | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Ipswitch WhatsUp Gold
Application monitoring
New Relic
9.2
Ipswitch WhatsUp Gold
Database monitoring
New Relic
8.1
Ipswitch WhatsUp Gold
Threshold alerts
New Relic
8.6
Ipswitch WhatsUp Gold
Predictive capabilities
New Relic
6.4
Ipswitch WhatsUp Gold
Application performance management console
New Relic
8.1
Ipswitch WhatsUp Gold
Collaboration tools
New Relic
6.5
Ipswitch WhatsUp Gold
Out-of-the box templates to monitor applications
New Relic
7.5
Ipswitch WhatsUp Gold
Application dependency mapping and thresholding
New Relic
7.4
Ipswitch WhatsUp Gold
Virtualization monitoring
New Relic
7.7
Ipswitch WhatsUp Gold
Server availability and performance monitoring
New Relic
8.5
Ipswitch WhatsUp Gold
Server usage monitoring and capacity forecasting
New Relic
7.9
Ipswitch WhatsUp Gold
IT Asset Discovery
New Relic
6.3
Ipswitch WhatsUp Gold

Network Performance Monitoring

New Relic
Ipswitch WhatsUp Gold
6.7
Automated network device discovery
New Relic
Ipswitch WhatsUp Gold
8.0
Network monitoring
New Relic
Ipswitch WhatsUp Gold
7.7
Alerts
New Relic
Ipswitch WhatsUp Gold
8.9
Network capacity planning
New Relic
Ipswitch WhatsUp Gold
4.6
Packet capture analysis
New Relic
Ipswitch WhatsUp Gold
5.1
Network mapping
New Relic
Ipswitch WhatsUp Gold
6.3
Customizable reports
New Relic
Ipswitch WhatsUp Gold
6.3
Wireless infrastructure monitoring
New Relic
Ipswitch WhatsUp Gold
4.5
Hardware health monitoring
New Relic
Ipswitch WhatsUp Gold
8.7

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
  • Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
  • IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
John Glenn | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Ipswitch WhatsUp Gold

Ipswitch WhatsUp Gold 5.4
Based on 2 answers
Not too much to support as it doesn't do that much.
Reggie Pauling | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Ipswitch WhatsUp Gold

For the sake of simplicity, WhatsUp Gold is better. It is cheaper and more cost-effective for what we need. I am sure it will scale up easily in the future if that growth comes.
Michael Singh | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Ipswitch WhatsUp Gold

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Ability to maintain network equipment inventory and health reports.
  • Inability to make the backups of the device using scripting or configurations of network devices.
  • Less graphical representation of circuit or network traffic.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ipswitch WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

New Relic
8.5
Ipswitch WhatsUp Gold
5.6

Likelihood to Renew

New Relic
8.0
Ipswitch WhatsUp Gold

Usability

New Relic
9.0
Ipswitch WhatsUp Gold

Reliability and Availability

New Relic
10.0
Ipswitch WhatsUp Gold

Performance

New Relic
8.0
Ipswitch WhatsUp Gold

Support Rating

New Relic
8.0
Ipswitch WhatsUp Gold
5.4

Implementation Rating

New Relic
8.5
Ipswitch WhatsUp Gold

Scalability

New Relic
8.0
Ipswitch WhatsUp Gold

Add comparison