What users are saying about
16 Ratings
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46 Ratings
16 Ratings
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Score 8.2 out of 100

Swiftpage Act!

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46 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
Laurence Sarner | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Swiftpage Act!
Hosted PBX
Nextiva
8.3
Swiftpage Act!
Multi-level Interactive Voice Response (IVR)
Nextiva
8.9
Swiftpage Act!
User templates
Nextiva
8.1
Swiftpage Act!
Call reports
Nextiva
9.4
Swiftpage Act!
Directory of employee names
Nextiva
8.3
Swiftpage Act!

Call Management

Nextiva
8.6
Swiftpage Act!
Answering rules
Nextiva
8.7
Swiftpage Act!
Call recording
Nextiva
9.2
Swiftpage Act!
Call park
Nextiva
8.2
Swiftpage Act!
Call screening
Nextiva
8.8
Swiftpage Act!
Message alerts
Nextiva
8.0
Swiftpage Act!

VoIP system collaboration

Nextiva
7.7
Swiftpage Act!
Video conferencing
Nextiva
7.8
Swiftpage Act!
Audio conferencing
Nextiva
8.6
Swiftpage Act!
Video screen sharing
Nextiva
8.0
Swiftpage Act!
Instant messaging
Nextiva
6.5
Swiftpage Act!

Mobile apps

Nextiva
7.8
Swiftpage Act!
Mobile app for iOS
Nextiva
8.1
Swiftpage Act!
Mobile app for Android
Nextiva
7.5
Swiftpage Act!

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Swiftpage Act!

  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
Anonymous | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Swiftpage Act!

  • Creating reports or creating searches for specific fields is not intuitive.
  • Email marketing add-on service is far from user friendly and outdated in flexibility for creating useful emails.
  • Installing updates creates issues, even though Swiftpage ACT! functioned properly before the update.
  • Figuring out how best to organize contacts into specific, searchable groups requires expert assistance and is not intuitive.
  • Support from Swiftpage ACT! is marginal at best; we rely on outside consultant instead, for an extra cost.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 8.0
Based on 1 answer
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 7.0
Based on 2 answers
This system is easy to use and for most nontechnical users you can navigate around and do what you need with no problems
Anonymous | TrustRadius Reviewer

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Swiftpage Act!

No score
No answers yet
No answers on this topic

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 5.5
Based on 12 answers
Support is rarely willing to teach you how to fix things yourself. And sometimes the answer is simply, we have a paid product that will do what you are seeking to accomplish, even though the product has supported mass mailings for the last five years.
Thomas Nelson | TrustRadius Reviewer

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Swiftpage Act!

No score
No answers yet
No answers on this topic

Implementation Rating

Nextiva

No score
No answers yet
No answers on this topic

Swiftpage Act!

Swiftpage Act! 8.0
Based on 1 answer
It was much easier than SalesLogix and other Mid Market systems
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Swiftpage Act!

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Swiftpage Act!

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nextiva
8.2
Swiftpage Act!
5.8

Likelihood to Renew

Nextiva
8.0
Swiftpage Act!
8.0

Usability

Nextiva
8.0
Swiftpage Act!
7.0

Reliability and Availability

Nextiva
9.0
Swiftpage Act!

Support Rating

Nextiva
8.9
Swiftpage Act!
5.5

Online Training

Nextiva
9.0
Swiftpage Act!

Implementation Rating

Nextiva
Swiftpage Act!
8.0

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