What users are saying about
3 Ratings
23 Ratings
3 Ratings
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Score 5 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Vtiger
7.7
Customer data management / contact management
Oncontact
5.0
Vtiger
8.5
Workflow management
Oncontact
4.5
Vtiger
6.8
Territory management
Oncontact
5.0
Vtiger
Opportunity management
Oncontact
5.5
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Vtiger
7.3
Contract management
Oncontact
4.0
Vtiger
7.4
Quote & order management
Oncontact
4.0
Vtiger
7.9
Interaction tracking
Oncontact
4.5
Vtiger
9.4
Channel / partner relationship management
Oncontact
5.0
Vtiger

Customer Service & Support

Oncontact
3.7
Vtiger
7.7
Case management
Oncontact
5.5
Vtiger
7.3
Call center management
Oncontact
4.5
Vtiger
Help desk management
Oncontact
1.0
Vtiger
8.1

Marketing Automation

Oncontact
8.5
Vtiger
9.1
Lead management
Oncontact
8.0
Vtiger
8.8
Email marketing
Oncontact
9.0
Vtiger
9.4

CRM Project Management

Oncontact
9.0
Vtiger
8.8
Task management
Oncontact
9.0
Vtiger
8.0
Reporting
Oncontact
9.0
Vtiger
9.0
Billing and invoicing management
Oncontact
Vtiger
9.3

CRM Reporting & Analytics

Oncontact
8.7
Vtiger
9.5
Forecasting
Oncontact
9.0
Vtiger
8.9
Pipeline visualization
Oncontact
8.0
Vtiger
10.0
Customizable reports
Oncontact
9.0
Vtiger
9.5

Customization

Oncontact
5.0
Vtiger
7.9
Custom fields
Oncontact
4.5
Vtiger
7.8
Custom objects
Oncontact
4.5
Vtiger
8.7
Scripting environment
Oncontact
4.0
Vtiger
API for custom integration
Oncontact
7.0
Vtiger
7.4

Security

Oncontact
10.0
Vtiger
8.7
Single sign-on capability
Oncontact
10.0
Vtiger
Role-based user permissions
Oncontact
10.0
Vtiger
8.7

Social CRM

Oncontact
7.0
Vtiger
5.9
Social data
Oncontact
7.0
Vtiger
Social engagement
Oncontact
7.0
Vtiger
5.9

Integrations with 3rd-party Software

Oncontact
7.0
Vtiger
Marketing automation
Oncontact
7.0
Vtiger

Platform

Oncontact
8.0
Vtiger
5.7
Mobile access
Oncontact
8.0
Vtiger
5.7

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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