OpenText CX-E Voice vs. Zoom Workplace
OpenText CX-E Voice vs. Zoom Workplace
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText CX-E Voice | Small Businesses (1-50 employees) | OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications. | N/A | |
Zoom Workplace | N/A | Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard. | $5 per month per license |
OpenText CX-E Voice | Zoom Workplace | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText CX-E Voice | Zoom Workplace | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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OpenText CX-E Voice | Zoom Workplace | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Score 9.2 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText CX-E Voice | Zoom Workplace | |
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Likelihood to Recommend | 8.2 (3 ratings) | 7.1 (734 ratings) |
Likelihood to Renew | - (0 ratings) | 4.0 (16 ratings) |
Usability | - (0 ratings) | 6.7 (39 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 3.9 (39 ratings) |
Implementation Rating | - (0 ratings) | 9.6 (7 ratings) |
Configurability | - (0 ratings) | 7.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.9 (13 ratings) |
Ease of integration | - (0 ratings) | 10.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 9.2 (8 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
OpenText CX-E Voice | Zoom Workplace | |
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Likelihood to Recommend | OpenText | Zoom |
Pros | OpenText | Zoom |
Cons | OpenText | Zoom |
Likelihood to Renew | OpenText No answers on this topic | Zoom |
Usability | OpenText No answers on this topic | Zoom |
Reliability and Availability | OpenText No answers on this topic | Zoom |
Performance | OpenText No answers on this topic | Zoom |
Support Rating | OpenText No answers on this topic | Zoom |
Implementation Rating | OpenText No answers on this topic | Zoom |
Alternatives Considered | OpenText | Zoom |
Contract Terms and Pricing Model | OpenText No answers on this topic | Zoom |
Scalability | OpenText No answers on this topic | Zoom |
Professional Services | OpenText No answers on this topic | Zoom |
Return on Investment | OpenText | Zoom |
ScreenShots | OpenText CX-E Voice Screenshots |