What users are saying about
138 Ratings
108 Ratings
138 Ratings
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Score 8 out of 100
108 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
8.2
SAP CRM
7.4
Customer data management / contact management
Oracle CRM
8.7
SAP CRM
7.8
Workflow management
Oracle CRM
8.2
SAP CRM
7.3
Territory management
Oracle CRM
8.1
SAP CRM
6.7
Opportunity management
Oracle CRM
8.4
SAP CRM
7.2
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.7
SAP CRM
7.3
Contract management
Oracle CRM
8.1
SAP CRM
8.0
Quote & order management
Oracle CRM
7.7
SAP CRM
7.8
Interaction tracking
Oracle CRM
8.4
SAP CRM
7.3
Channel / partner relationship management
Oracle CRM
8.7
SAP CRM
6.8

Customer Service & Support

Oracle CRM
8.2
SAP CRM
6.7
Case management
Oracle CRM
8.1
SAP CRM
7.2
Call center management
Oracle CRM
8.2
SAP CRM
6.4
Help desk management
Oracle CRM
8.3
SAP CRM
6.6

Marketing Automation

Oracle CRM
8.7
SAP CRM
6.9
Lead management
Oracle CRM
8.5
SAP CRM
6.6
Email marketing
Oracle CRM
9.0
SAP CRM
7.1

CRM Project Management

Oracle CRM
7.8
SAP CRM
7.8
Task management
Oracle CRM
7.3
SAP CRM
8.1
Billing and invoicing management
Oracle CRM
8.4
SAP CRM
7.6
Reporting
Oracle CRM
7.7
SAP CRM
7.7

CRM Reporting & Analytics

Oracle CRM
8.0
SAP CRM
7.9
Forecasting
Oracle CRM
8.2
SAP CRM
7.9
Pipeline visualization
Oracle CRM
7.7
SAP CRM
7.6
Customizable reports
Oracle CRM
7.9
SAP CRM
8.2

Customization

Oracle CRM
8.3
SAP CRM
7.5
Custom fields
Oracle CRM
8.6
SAP CRM
8.1
Custom objects
Oracle CRM
8.8
SAP CRM
8.0
Scripting environment
Oracle CRM
8.6
SAP CRM
7.2
API for custom integration
Oracle CRM
7.4
SAP CRM
6.8

Security

Oracle CRM
9.1
SAP CRM
8.5
Single sign-on capability
Oracle CRM
9.1
SAP CRM
8.4
Role-based user permissions
Oracle CRM
9.0
SAP CRM
8.6

Social CRM

Oracle CRM
8.2
SAP CRM
6.6
Social data
Oracle CRM
8.2
SAP CRM
6.8
Social engagement
Oracle CRM
8.2
SAP CRM
6.5

Integrations with 3rd-party Software

Oracle CRM
7.9
SAP CRM
6.6
Marketing automation
Oracle CRM
7.1
SAP CRM
6.5
Compensation management
Oracle CRM
8.7
SAP CRM
6.7

Platform

Oracle CRM
7.6
SAP CRM
7.3
Mobile access
Oracle CRM
7.6
SAP CRM
7.3

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 7.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM
8.1
SAP CRM
6.7

Likelihood to Renew

Oracle CRM
SAP CRM
9.0

Usability

Oracle CRM
8.6
SAP CRM

Reliability and Availability

Oracle CRM
9.0
SAP CRM

Performance

Oracle CRM
8.1
SAP CRM

Support Rating

Oracle CRM
7.6
SAP CRM
7.3

Online Training

Oracle CRM
9.0
SAP CRM
7.0

Implementation Rating

Oracle CRM
7.7
SAP CRM

Scalability

Oracle CRM
9.0
SAP CRM

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