What users are saying about
140 Ratings
Top Rated
432 Ratings
140 Ratings
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Score 7.9 out of 100
Top Rated
432 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
Zoho CRM
7.8
Customer data management / contact management
Oracle CRM
8.7
Zoho CRM
8.1
Workflow management
Oracle CRM
8.1
Zoho CRM
8.1
Territory management
Oracle CRM
8.0
Zoho CRM
7.8
Opportunity management
Oracle CRM
8.2
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.1
Zoho CRM
7.2
Contract management
Oracle CRM
7.5
Zoho CRM
7.6
Quote & order management
Oracle CRM
6.9
Zoho CRM
7.5
Interaction tracking
Oracle CRM
8.2
Zoho CRM
8.3
Channel / partner relationship management
Oracle CRM
8.4
Zoho CRM
7.5

Customer Service & Support

Oracle CRM
8.1
Zoho CRM
7.6
Case management
Oracle CRM
8.0
Zoho CRM
7.7
Call center management
Oracle CRM
8.1
Zoho CRM
7.4
Help desk management
Oracle CRM
8.2
Zoho CRM
7.6

Marketing Automation

Oracle CRM
8.4
Zoho CRM
8.1
Lead management
Oracle CRM
7.8
Zoho CRM
8.1
Email marketing
Oracle CRM
8.9
Zoho CRM
8.0

CRM Project Management

Oracle CRM
7.3
Zoho CRM
7.9
Task management
Oracle CRM
6.5
Zoho CRM
8.1
Billing and invoicing management
Oracle CRM
8.3
Zoho CRM
7.7
Reporting
Oracle CRM
7.2
Zoho CRM
7.9

CRM Reporting & Analytics

Oracle CRM
7.5
Zoho CRM
8.1
Forecasting
Oracle CRM
8.0
Zoho CRM
7.8
Pipeline visualization
Oracle CRM
7.0
Zoho CRM
8.1
Customizable reports
Oracle CRM
7.4
Zoho CRM
8.3

Customization

Oracle CRM
8.4
Zoho CRM
8.4
Custom fields
Oracle CRM
8.8
Zoho CRM
8.5
Custom objects
Oracle CRM
9.0
Zoho CRM
8.4
Scripting environment
Oracle CRM
8.9
Zoho CRM
8.5
API for custom integration
Oracle CRM
7.0
Zoho CRM
8.1

Security

Oracle CRM
9.1
Zoho CRM
8.2
Single sign-on capability
Oracle CRM
9.1
Zoho CRM
8.1
Role-based user permissions
Oracle CRM
9.1
Zoho CRM
8.4

Social CRM

Oracle CRM
8.0
Zoho CRM
7.4
Social data
Oracle CRM
8.0
Zoho CRM
7.4
Social engagement
Oracle CRM
8.0
Zoho CRM
7.4

Integrations with 3rd-party Software

Oracle CRM
7.2
Zoho CRM
7.5
Marketing automation
Oracle CRM
5.8
Zoho CRM
7.7
Compensation management
Oracle CRM
8.6
Zoho CRM
7.4

Platform

Oracle CRM
7.1
Zoho CRM
7.1
Mobile access
Oracle CRM
7.1
Zoho CRM
7.1

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
Zoho CRM
8.0

Likelihood to Renew

Oracle CRM
Zoho CRM
7.6

Usability

Oracle CRM
8.6
Zoho CRM
8.0

Reliability and Availability

Oracle CRM
9.0
Zoho CRM
9.0

Performance

Oracle CRM
8.1
Zoho CRM
9.0

Support Rating

Oracle CRM
7.6
Zoho CRM
4.0

Online Training

Oracle CRM
9.0
Zoho CRM
8.2

Implementation Rating

Oracle CRM
7.7
Zoho CRM
8.0

Scalability

Oracle CRM
9.0
Zoho CRM

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