Likelihood to Recommend Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.
Read full review Well suited: outpatient private clinics where PTs; sports environments. Less well suited: seems like a large hospital setting might have a more difficult time with the operations. Practices with multiple disciplines in it--are PTs and SLPs and OTs all able to document as they need?
Read full review Pros Schedule based- the schedule is easy to use. Documentation tied to appointment- no question regarding what to complete when a client comes in. Prescription software integration with PDMP- no need to check state sites. Read full review The scheduler is easy to use and allows for a clear view of each clinical day, week, and month. The authorization/visit limit functions really help in managing each case and assist in minimizing insurance denials. The documentation is comprehensive and specific to physical therapy documentation. The ICD-10 lookup function is very helpful. Transfer of claim information to Therabill really helps with timely claim submission. Read full review Cons It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho. Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system. While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround. Read full review I wish the patient reminders didn't cost as much to send, and it would be great to be able to send text messages for any other reason. WebPT adds on extras that always seem to cost more - overall, it is kind of expensive. I always wish the documentation was quicker - but I'm not sure what else that would take. Read full review Likelihood to Renew The ease of use and the modern feeling of the software is what keeps us coming back. Being able to have a new employee trained on the software in less than a week is a money saver. The many other softwares that the team at WebPT offer that intergrate with WebPT is numerous and streamlined.
Read full review Usability It is very easy train people on and make each not the way you would like it. My first time using it I only needed one time walking through it. The software is self explanatory and easy to find what you need in a note
Read full review Reliability and Availability Entire suite down numerous times in 2022 and 2023. Individual modules down as well. Modules rated as operational but not functioning numerous times, most so with scheduling, online intake, and outcomes.
Read full review Performance The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Read full review Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
Read full review Support Rating The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Read full review Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
Read full review Online Training WebPT has its entire separate platform for training, containing many different guides, tutorials, and video references to help you become familiar and competent with the software suites. This includes having various demonstrations that allow you to click and navigate pages in the ways you would actually do it in WebPT. WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.
Read full review Implementation Rating I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
Read full review Alternatives Considered CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to
Read full review Also, I have used PTWired and HEP2GO, but they were not in the database. WebPT automatically generates a patient profile, which is very helpful. WebPT also doesn't require the patient to download an app from the App Store, which is an added step for patients to perform, which will decrease compliance.
Read full review Contract Terms and Pricing Model The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.
Read full review Scalability It grew with us from practice inception to our largest size of 12 employees.
Read full review Professional Services Extremely poor technical support and customer service.
Read full review Return on Investment No more paper records. Prescriptions never get lost. Staff have many complaints about work flow. New hire training has to be ongoing- it's hard to learn. Read full review The payment on claims when they go through correct is phenomenal and very timely. Our productivity is better as notes get done quicker and able to focus more on patient care. Sometimes the long flowsheet gets hard to see when treating a chronic patient. Read full review ScreenShots Qualifacts CareLogic EHR Screenshots