CareLogic EHR, by Qualifacts vs. WebPT

CareLogic is a fairly low-cost EHR. It would work well for a small practice/agency where you will be focused on one thing. Agencies with multiple areas (i.e. outpatient, inpatient, case management) should use caution as it is difficult to ensure a user is only accessing the information they should have access to. The ability to manage many different types of programs is difficult with this system. Any agency looking to be able to report on their data should look elsewhere.

Incentivized

WebPT is has been very useful and complememtary to our needs and values. We use WebPT for scheduleing, reporting, documentation, HEP, outreach, and Payment Processing. We have had very good outcomes with all aspects of the software and would highly reccomend to any of our collegues. As a patient client care coordinator specifically the most beneficial aspect to WebPT I have found is the cusomization of the schedule to best suite all our scheduling needs as well as reporting for productivity, authorization tracking, and missed notes

Incentivized

• CareLogic is very intuitive and easy to navigate.
• CareLogic is designed for behavioral health users, so unnecessary paperwork and data is eliminated.
• CareLogic is web-based, so it can be accessed from anywhere.
• CareLogic is customizable for each organization's unique needs.

Incentivized

• The ability to customize documentation to suite the needs of individual clinicians.
• The ability to share calendar as well. Also customizing each persons calendar to see their needs and roles.
• The ability to take that information and synthesize it into a billing program, whether that’s WebPT Billing or Therabill, is a game changer for a small practice

Incentivized

• intuitive design
• auto save
• Number of clicks

Incentivized

• accounting services - we frequently get emails that say our payment is late, yet we are on an auto pay system
• an admin portal where we can see and update our account easily
• re-training - it would be great if there was more of a directed push from WebPT to keep members up to date on best use of their software and integrations

Incentivized

I sleep better at night knowing that the WebPT is keeping our clinic compliant with documentation

Incentivized

Usability is great except some glitches. I will give 70 out of 100 because it isn't a perfect one. There are better software but they are more expensive.

Incentivized

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

Incentivized

WebPT performs well when you comply with their recommended upload speed. WebPT coordinates effortlessly with Kareo, giving my practice a full, compliant EHR that feeds seamlessly into medical billing.

Incentivized

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Incentivized

When I first started using WebPT the support was quick and it was easy to get someone on the phone and they were happy to help resolve my issues quickly. As time has gone on, it has taken much longer to process requests for help. It is rare that I even get same day responses to my questions. Sometimes this holds up patient care significantly.

Incentivized

CareLogic is severely lacking compared to systems such as Allscripts and EPIC. Even NextGen has more options for medical professionals for charting, achieving quality improvement measures, and medication e-prescribing and tracking.

Incentivized

WebPT is better than TheraOffice in the fact that we can use it web based only and can use any computer that we purchase. We also can access our schedules at home to see if changes are made without having to bother our front desk staff. TheraOffice has a leg up when it comes to reports. They are much more intuitive and are easier and faster to put together.

Incentivized

• Communication
• Data analysis
• Documentation

Incentivized

• We have been able to reduce the front office staffing required for electronic benefit verification.
• We are able to effectively track the effectiveness and quality of care provided by our PT's through the metrics provided with WebPT Reach and Outcomes products.

Incentivized