What users are saying about
Top Rated
289 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
89 Ratings
Top Rated
289 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

UserTesting

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
89 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder | TrustRadius Reviewer

UserTesting

It works well for quick, iterative studies. We use UserTesting for basic usability studies, to understand how users interact with our sites and some preference testing. It's not as good for gathering deep insights on customer needs and motivations. It really good for testing with English speakers, but they have limited global reach and the tool does not support testing in many different languages.
Sara Lerner | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Qualtrics
8.6
UserTesting
Survey templates
Qualtrics
8.5
UserTesting
Themes
Qualtrics
8.2
UserTesting
Custom logo/branding
Qualtrics
9.0
UserTesting

Survey Content

Qualtrics
8.5
UserTesting
Changes to live survey
Qualtrics
8.3
UserTesting
Question design help
Qualtrics
8.4
UserTesting
Multiple question types
Qualtrics
8.8
UserTesting

Survey Logic

Qualtrics
7.6
UserTesting
Survey logic flexibility
Qualtrics
7.6
UserTesting

Survey Reporting & Analytics

Qualtrics
8.4
UserTesting
Response tracking
Qualtrics
8.8
UserTesting
Data export
Qualtrics
8.7
UserTesting
Standard reports
Qualtrics
8.0
UserTesting
Custom reports
Qualtrics
8.1
UserTesting
Analytics
Qualtrics
8.5
UserTesting

Survey Administration & Security

Qualtrics
8.8
UserTesting
Access controls
Qualtrics
8.9
UserTesting
Compliance
Qualtrics
8.7
UserTesting

Survey Distribution

Qualtrics
8.7
UserTesting
Vendor-offered crowdsourcing
Qualtrics
9.1
UserTesting
Respondent restrictions
Qualtrics
8.4
UserTesting

Pros

Qualtrics

  • Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
  • Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
  • I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.
Katharine Mason | TrustRadius Reviewer

UserTesting

  • Provides a [huge] panel of usability test participants
  • Allows you to screen participants to only people relevant to your test
  • Manages their panel to ensure participants are articulate in their responses
  • Provides a pretty simple method of creating unmoderated usability tests
Anonymous | TrustRadius Reviewer

Cons

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson | TrustRadius Reviewer

UserTesting

  • Getting other members of your org to watch UserTesting videos can be difficult
  • Sometimes your users are too specific to easily recruit with UserTesting
  • Video transcriptions can be so inaccurate that they're almost useless. (It's a new feature, but still: it mostly returns gibberish for me at this point)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

UserTesting

UserTesting 10.0
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

UserTesting

UserTesting 8.9
Based on 35 answers
The system is very clear and easy-to-use. I like the simplicity of the recruitment and test design pages. I'd also like to mention that the team works regularly on the overall user experience design of the tool and there are regular updates and improvements. One feature that I like to use is creating clips from videos. Overall it's very easy to create those clips and to share them.
Berk Sarper Senol | TrustRadius Reviewer

Support Rating

Qualtrics

Qualtrics 10.0
Based on 11 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

UserTesting

UserTesting 8.4
Based on 45 answers
The overall support for UserTesting has been excellent for us. When we have had an issue and/or question, we have been very happy with the response times to those items. Customer support has been very responsive and professional in our dealings with them. Wish all companies had the level of response that UserTesting does quite frankly!
Anonymous | TrustRadius Reviewer

Online Training

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

UserTesting

No score
No answers yet
No answers on this topic

Implementation Rating

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

UserTesting

UserTesting 10.0
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Qualtrics

I would say Qualtrics is far superior in terms of functionality and ease of use but is far inferior in terms of price. Since this technology is easily imitable, I wouldn't be surprised if there are other solutions (such as SurveyGizmo) which are more economical but offer the same solution.
Daniel Simonet | TrustRadius Reviewer

UserTesting

We like UserTesting's larger panel which helps us execute studies more quickly. We've also used it before we brought in tools for session replay and expanded QA teams to constantly test and monitor beta and GA releases to track stability. It's also great for running brand blind true intent studies.
Eric Mahlstedt | TrustRadius Reviewer

Return on Investment

Qualtrics

  • It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
  • It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Asif Mehedi | TrustRadius Reviewer

UserTesting

  • UserTesting test results helped us determine more relevant and engaging user design experience of marketing funnel for our customers.
  • UserTesting test results helped us determine more relevant and engaging product images content for our customers. So, they don't abandon the funnel and dive deeper into it by adding those items to shopping cart and completing their purchases.
  • UserTesting test results helped us determine more relevant and engaging marketing banner content and location within the online ordering homepage. So, customers click-through those banners or view them to look at featured list of items and eventually, convert on them. This deeper journey of customers towards the items we were trying to sell at a higher rate, resulted in higher investment from our vendors and category teams. Which in turn, resulted in higher ROI for my employer.
Anonymous | TrustRadius Reviewer

Screenshots

UserTesting

Pricing Details

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Qualtrics
7.7
UserTesting
9.1

Likelihood to Renew

Qualtrics
9.4
UserTesting
10.0

Usability

Qualtrics
8.6
UserTesting
8.9

Reliability and Availability

Qualtrics
9.0
UserTesting

Performance

Qualtrics
5.5
UserTesting

Support Rating

Qualtrics
10.0
UserTesting
8.4

Online Training

Qualtrics
8.0
UserTesting

Implementation Rating

Qualtrics
9.0
UserTesting
10.0

Add comparison