What users are saying about
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Top Rated
3075 Ratings
Top Rated
63 Ratings

Salesforce

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Top Rated
3075 Ratings
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Score 8.2 out of 100
Top Rated
63 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Sales Force Automation

    7.7

    Salesforce

    77%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    8.1
    81%
    188 Ratings
    N/A
    0 Ratings

    Workflow management

    7.8
    78%
    180 Ratings
    N/A
    0 Ratings

    Territory management

    7.6
    76%
    149 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.2
    82%
    184 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.5
    75%
    173 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    146 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.4
    74%
    138 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.9
    79%
    159 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.7
    77%
    131 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.6

    Salesforce

    86%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Case management

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    46 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.8

    Salesforce

    78%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Lead management

    7.9
    79%
    171 Ratings
    N/A
    0 Ratings

    Email marketing

    7.7
    77%
    145 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.4

    Salesforce

    74%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Task management

    7.5
    75%
    163 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    6.7
    67%
    37 Ratings
    N/A
    0 Ratings

    Reporting

    7.9
    79%
    127 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.9

    Salesforce

    79%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    160 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.1
    81%
    184 Ratings
    N/A
    0 Ratings

    Customization

    8.0

    Salesforce

    80%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Custom objects

    8.2
    82%
    168 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.7
    77%
    128 Ratings
    N/A
    0 Ratings

    API for custom integration

    7.9
    79%
    148 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Salesforce

    84%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    8.3
    83%
    146 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.4
    84%
    139 Ratings
    N/A
    0 Ratings

    Social CRM

    7.7

    Salesforce

    77%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Social data

    7.6
    76%
    118 Ratings
    N/A
    0 Ratings

    Social engagement

    7.8
    78%
    115 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.8

    Salesforce

    78%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    7.8
    78%
    152 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    103 Ratings
    N/A
    0 Ratings

    Platform

    7.9

    Salesforce

    79%

    Zoho Recruit

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    7.9
    79%
    161 Ratings
    N/A
    0 Ratings

    Recruiting / ATS

    Salesforce

    Feature Set Not Supported
    N/A
    8.4

    Zoho Recruit

    84%
    Zoho Recruit ranks higher in 15/15 features

    Job Requisition Management

    N/A
    0 Ratings
    8.7
    87%
    35 Ratings

    Company Website Posting

    N/A
    0 Ratings
    8.0
    80%
    31 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    8.3
    83%
    26 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    8.5
    85%
    32 Ratings

    Customized Application Form

    N/A
    0 Ratings
    8.5
    85%
    34 Ratings

    Resume Management

    N/A
    0 Ratings
    9.2
    92%
    36 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    8.6
    86%
    33 Ratings

    Candidate Search

    N/A
    0 Ratings
    8.9
    89%
    35 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    9.2
    92%
    37 Ratings

    Collaboration

    N/A
    0 Ratings
    7.5
    75%
    19 Ratings

    Task Creation and Delegation

    N/A
    0 Ratings
    7.4
    74%
    17 Ratings

    Email Templates

    N/A
    0 Ratings
    7.8
    78%
    33 Ratings

    User Permissions

    N/A
    0 Ratings
    8.8
    88%
    35 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    8.8
    88%
    33 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Attribute Ratings

    • Zoho Recruit is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    7.6

    Salesforce

    76%
    305 Ratings
    9.0

    Zoho Recruit

    90%
    38 Ratings

    Likelihood to Renew

    9.4

    Salesforce

    94%
    49 Ratings
    10.0

    Zoho Recruit

    100%
    1 Rating

    Usability

    8.0

    Salesforce

    80%
    94 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Availability

    9.8

    Salesforce

    98%
    54 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Performance

    9.0

    Salesforce

    90%
    36 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Support Rating

    7.6

    Salesforce

    76%
    121 Ratings
    8.4

    Zoho Recruit

    84%
    10 Ratings

    In-Person Training

    7.9

    Salesforce

    79%
    11 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Online Training

    9.1

    Salesforce

    91%
    15 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Implementation Rating

    9.4

    Salesforce

    94%
    32 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Configurability

    10.0

    Salesforce

    100%
    2 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    9.1

    Salesforce

    91%
    10 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Product Scalability

    10.0

    Salesforce

    100%
    2 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Professional Services

    9.3

    Salesforce

    93%
    8 Ratings

    Zoho Recruit

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Zoho Corporation

    Zoho recruit is very well suited to organizations that are in a growing stage with at least 50 hires a year. It is very appropriate for bulk scrutiny of resumes, integrating with other platforms for data, and for scheduling and tracking interviews. It is not very well suited for smaller organizations.
    Read full review

    Pros

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Zoho Corporation

    • Having both ATS & CRM in the same software allowing hiring professionals to make it more personal while allowing them to fully guide every step.
    • Modest pricing great for smaller growing businesses to begin with especially with a free version that provides more than what a lot of others provide without paying extra.
    • Zoho is known for top notch support and customer service especially after their explosion in 2016. They also provide 24/5 customer support for any shift at any company Monday - Friday.
    • The software is very small business friendly considering other alternatives however, even for enterprises that can afford their higher tiers they bring a substantial amount of add-ons for aswell.
    Read full review

    Cons

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Zoho Corporation

    • Zoho Recruit has difficulty integrating with other services that are not directly part of the Zoho suite, which is demonstrated by wanting to use a funnel management based CRM to include employee information, and Zoho Recruit's platform not allowing it because it doesn't meet some integrations beyond their suite.
    • You can't create portals where people can post their resume and quick contact information, and this can be a bit limiting for those who directly need employees to send their information to an easily accessible service where it can be conveniently reviewed and separated from the rest.
    • In terms of deployment, Zoho Recruit does not have such good adaptability when working from mobile, as evidenced by its application tracking function with the mobile version of the Zoho Recruit website, which does not let you send direct messages to candidates because the platform is closed unexpectedly.
    Read full review

    Pricing Details

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoho Recruit

    Starting Price

    $25 per month per user

    Editions & Modules

    Zoho Recruit editions and modules pricing
    EditionModules
    Forever Free$01
    Standard$252
    Professional$503
    Enterprise$754

    Footnotes

    1. none
    2. per month per user
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 30$

    Additional Details

    Zoho recruit also provides options for add-ons such as a client portal ($6/license/month) and video interviews ($12/license/month).

    Likelihood to Renew

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Zoho Corporation

    We have evaluated every other ATS on the market, and do so every 1-2 years just to make sure we aren't missing out on anything better, and found that Zoho offers more functionality than any ATS with a per-recruiter-price under $100. Once it introduces automated job alerts and candidate login functionality there will be no reason for us to look elsewhere.
    Read full review

    Usability

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Zoho Corporation

    No answers on this topic

    Reliability and Availability

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Zoho Corporation

    No answers on this topic

    Performance

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    Zoho Corporation

    Zoho Recruit customer support is extremely responsive. They have a Live Chat feature which allows you to connect with a representative in real time and discuss your issues. The reps have answered most of my questions, and quickly shared links to FAQs, or shared screenshots. The entire discussion is emailed to you upon completion. Features not available have been added to their requested feature list
    Read full review

    In-Person Training

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Zoho Corporation

    No answers on this topic

    Online Training

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Zoho Corporation

    No answers on this topic

    Implementation Rating

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Zoho Corporation

    No answers on this topic

    Alternatives Considered

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Zoho Corporation

    Zohorecruit is the best platform for small and mid-sized companies. It will help us to save lots of time in the recruitment and hiring journey. We have used Oorwin also in the past, but this is much better than the Oorwin, and it's very robust and easy to use, and the site is very fast.
    Read full review

    Contract Terms and Pricing Model

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Zoho Corporation

    No answers on this topic

    Scalability

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Zoho Corporation

    No answers on this topic

    Professional Services

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Zoho Corporation

    No answers on this topic

    Return on Investment

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

    Zoho Corporation

    • I can't say anything about ROI, but Zoho Recruit made our recruitment process highly effective.
    • We did not need to hire more HR managers as the system helped to manage the processes automatically.
    • We saved money with Zoho Recruit for sure. And this was very best.
    Read full review

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