What users are saying about
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Top Rated
2915 Ratings
47 Ratings

Salesforce

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Top Rated
2915 Ratings
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Score 8.4 out of 100
47 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Salesforce

Salesforce.com is an excellent option for other businesses as well. Using Salesforce.com has made it easier for us to keep track of our customers. Having everything in one place makes it easier for us to get what we're looking for. It integrates many functions. There's also a cloud-based approach that's convenient to use at any time. I believe the reporting or dashboard could be improved in the future, especially since the Lightning version has some ambiguous filters.
Al Mubassir Muin | TrustRadius Reviewer

Zoho Recruit

The scenario where Zoho Recruit could be much more exploitable would be where you have the other platforms that are in the Zoho suite, such as Zoho CRM, to be able to cover different areas of the same office work without having to buy another service. Likewise, being able to use it in conjunction with a CRM service, it is feasible that it can be used to cover the area of communication with customers, and that this serves to create evaluations of the treatment that employees offer them. When it comes to reporting incidents or behaviors, this is a very favorable possibility. With its self-service tools, employees can manage their time and attendance information on their own, since by means of an attendance reading tool, all the aforementioned information is kept secure and free from subsequent changes by employees once it has been updated.
Jason Kerley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.9
Zoho Recruit
Customer data management / contact management
Salesforce
8.4
Zoho Recruit
Workflow management
Salesforce
7.8
Zoho Recruit
Territory management
Salesforce
7.8
Zoho Recruit
Opportunity management
Salesforce
8.4
Zoho Recruit
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.4
Zoho Recruit
Contract management
Salesforce
7.7
Zoho Recruit
Quote & order management
Salesforce
7.6
Zoho Recruit
Interaction tracking
Salesforce
8.1
Zoho Recruit
Channel / partner relationship management
Salesforce
7.8
Zoho Recruit

Customer Service & Support

Salesforce
8.5
Zoho Recruit
Case management
Salesforce
9.0
Zoho Recruit
Call center management
Salesforce
8.4
Zoho Recruit
Help desk management
Salesforce
8.3
Zoho Recruit

Marketing Automation

Salesforce
8.0
Zoho Recruit
Lead management
Salesforce
8.2
Zoho Recruit
Email marketing
Salesforce
7.7
Zoho Recruit

CRM Project Management

Salesforce
7.5
Zoho Recruit
Task management
Salesforce
7.7
Zoho Recruit
Billing and invoicing management
Salesforce
6.7
Zoho Recruit
Reporting
Salesforce
8.1
Zoho Recruit

CRM Reporting & Analytics

Salesforce
8.3
Zoho Recruit
Forecasting
Salesforce
8.0
Zoho Recruit
Pipeline visualization
Salesforce
8.4
Zoho Recruit
Customizable reports
Salesforce
8.5
Zoho Recruit

Customization

Salesforce
8.1
Zoho Recruit
Custom fields
Salesforce
8.3
Zoho Recruit
Custom objects
Salesforce
8.3
Zoho Recruit
Scripting environment
Salesforce
7.8
Zoho Recruit
API for custom integration
Salesforce
8.0
Zoho Recruit

Security

Salesforce
8.4
Zoho Recruit
Single sign-on capability
Salesforce
8.3
Zoho Recruit
Role-based user permissions
Salesforce
8.6
Zoho Recruit

Social CRM

Salesforce
7.6
Zoho Recruit
Social data
Salesforce
7.5
Zoho Recruit
Social engagement
Salesforce
7.6
Zoho Recruit

Integrations with 3rd-party Software

Salesforce
7.5
Zoho Recruit
Marketing automation
Salesforce
7.7
Zoho Recruit
Compensation management
Salesforce
7.4
Zoho Recruit

Platform

Salesforce
7.8
Zoho Recruit
Mobile access
Salesforce
7.8
Zoho Recruit

Recruiting / ATS

Salesforce
Zoho Recruit
8.1
Job Requisition Management
Salesforce
Zoho Recruit
7.9
Company Website Posting
Salesforce
Zoho Recruit
7.8
Publish to Social Media
Salesforce
Zoho Recruit
8.4
Job Search Site Posting
Salesforce
Zoho Recruit
7.6
Customized Application Form
Salesforce
Zoho Recruit
7.7
Resume Management
Salesforce
Zoho Recruit
8.7
Duplicate Candidate Prevention
Salesforce
Zoho Recruit
8.2
Candidate Search
Salesforce
Zoho Recruit
8.2
Applicant Tracking
Salesforce
Zoho Recruit
9.1
Collaboration
Salesforce
Zoho Recruit
7.6
Task Creation and Delegation
Salesforce
Zoho Recruit
7.5
Email Templates
Salesforce
Zoho Recruit
8.1
User Permissions
Salesforce
Zoho Recruit
8.1
Notifications and Alerts
Salesforce
Zoho Recruit
8.3
Reporting
Salesforce
Zoho Recruit
8.4

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Zoho Recruit

  • Zoho Recruit provides automated workflows that be defined to trigger emails for changes in the pipeline stage of a candidate.
  • Zoho Recruit provides the ability to create email templates that can be triggered from the candidates profile without having to retype them.
  • Zoho Recruit enables resume parsing from doc, docx and pdf files which automates the data entry of candidates.
  • Zoho Recruit allows for the creation of a simple career website with the open job positions auto populating from the application onto the site.
  • Zoho Recruit allows for the creation of vendor portals enabling you to better manage the flow of resumes from recruiting vendors.
Jaideep Tibrewala | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Zoho Recruit

  • Mass email - the mass email is a bit cumbersome to set up - you have to set up a new template, then in a separate place set up a filter for the emails, then put it all together and send the email. It takes about 15-20 minutes when it would be nice if it was easier and quicker. When they introduce job alerts (I'm told in a few months time), the automatic job alerts to candidates will relieve some of the mass email necessity, so that will be helpful.
  • Email integration - the email client attached to Zoho isn't very user friendly, it would be useful if Zoho had a plug-in to permit seamless integration with external email clients, like Outlook or MacMail.
  • Invoicing - Zoho has no integration or capability to track what happens with clients once a candidate is placed. It would be nice if we could somehow track the fee for a candidate and the total fees we need to charge each client. Or, better yet, if it integrated with an external invoicing tool like Freshbooks.
Christy Grimste | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Zoho Recruit

Zoho Recruit 10.0
Based on 1 answer
We have evaluated every other ATS on the market, and do so every 1-2 years just to make sure we aren't missing out on anything better, and found that Zoho offers more functionality than any ATS with a per-recruiter-price under $100. Once it introduces automated job alerts and candidate login functionality there will be no reason for us to look elsewhere.
Christy Grimste | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.2
Based on 86 answers
I think Salesforce is going to be a fantastic resource once we get fully onboarded and trained and are using all the features we want in our company. The problem is that onboarding is not intuitive and is very labor-intensive. After you make the agreement to purchase and settle on a price, they come back and recommend spending thousands more to have someone onboard for you. It's a hidden fee that isn't part of the original negotiations. In our case, we couldn't afford that right off the bat so the onboarding process is slower than expected, but we will eventually get there.
Anonymous | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.8
Based on 113 answers
I rate the overall support for Salesforce.com in 10 because they are accomodating, very responsive, timely, and handle issues or inquiries professionally. We never had any issues with raising it or waiting too long until it is fixed. Nothing to worry about if we have something to raise it will always be smooth and hassle-free communication.
Angel Arciaga | TrustRadius Reviewer

Zoho Recruit

Zoho Recruit 8.4
Based on 10 answers
I give Zoho Recruit this rating because over all, it has helped me to organize my candidates and saved me time and energy in organizing them myself. Without Zoho Recruit, I simply would not be able to keep my talent pool straight, and it certainly gets the job done.I took off a couple points because if I download a resume after already inputting the candidate into Zoho, it won't automatically sync the two profiles up. It also does not remind me when a task is expired.
Maureen Trattner | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Zoho Recruit

The ability to modify different fields, the accuracy of parsing is efficient, and the ease of implementation and support makes Zoho Recruit a standout platform. From the pricing tiers they have for different businesses and organizations plus the ratings we saw for the platform... it just made sense for our organization.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.2
Based on 5 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.0
Based on 4 answers
I believe it is the best customer relationship management system available. We use it for everything and have integrated other platforms to give customers/accounts a 360-degree view. According to Salesforce customer service, it is beneficial for tracking all information, and the reporting/dashboards are unique. It's where we keep track of every sale.
Al Mubassir Muin | TrustRadius Reviewer

Zoho Recruit

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Zoho Recruit

  • Zoho Recruit allows us to automate our recruiting and sourcing processes.
  • Zoho Recruit allows us to post unlimited jobs to get maximum responses from candidates.
  • Zoho Recruit allows us to ensure that we have control over when and where jobs are being posted online.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Zoho Recruit

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
30$

Zoho Recruit Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.9
Zoho Recruit
8.6

Likelihood to Renew

Salesforce
10.0
Zoho Recruit
10.0

Usability

Salesforce
8.2
Zoho Recruit

Reliability and Availability

Salesforce
9.8
Zoho Recruit

Performance

Salesforce
9.0
Zoho Recruit

Support Rating

Salesforce
7.8
Zoho Recruit
8.4

In-Person Training

Salesforce
7.9
Zoho Recruit

Online Training

Salesforce
9.1
Zoho Recruit

Implementation Rating

Salesforce
9.4
Zoho Recruit

Contract Terms and Pricing Model

Salesforce
9.2
Zoho Recruit

Scalability

Salesforce
10.0
Zoho Recruit

Professional Services

Salesforce
9.0
Zoho Recruit

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