What users are saying about

SmileBack vs Yotpo

SmileBack
22 Ratings
Yotpo
59 Ratings

SmileBack

22 Ratings
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Score 8.7 out of 100

Based on 22 reviews and ratings

Yotpo

59 Ratings
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Score 7.6 out of 100

Based on 59 reviews and ratings

Attribute Ratings

  • Yotpo is rated higher in 2 areas: Likelihood to Recommend, Usability
  • SmileBack and Yotpo are tied in 1 area: Support Rating

Likelihood to Recommend

6.1

SmileBack

61%
20 Ratings
7.9

Yotpo

79%
24 Ratings

Likelihood to Renew

SmileBack

N/A
0 Ratings
5.0

Yotpo

50%
1 Rating

Usability

6.0

SmileBack

60%
1 Rating
9.4

Yotpo

94%
2 Ratings

Support Rating

9.2

SmileBack

92%
12 Ratings
9.2

Yotpo

92%
25 Ratings

Likelihood to Recommend

SmileBack

Overall product works well but is no longer price competitive compared to others. It also is not as feature rich as its competitors any more. It was one of the first to market which was great but has not done much improvements since. Would love to see ability to measure project CSAT and other integrations.

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Anonymous | TrustRadius Reviewer
Verified User
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Yotpo

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

SmileBack

  • Charts and graphs that make it easy for us to share our results internally and also externally when meeting with clients and potential clients.
  • SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well done!
  • SmileBack makes it easy to search and filter by the client or by tech (agent) or date range.

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Anonymous | TrustRadius Reviewer
Verified User
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Yotpo

  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.

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Vivian Vassar | TrustRadius Reviewer
Vivian Vassar
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Cons

SmileBack

  • Honestly, I can't find any room for improvement with SmileBack at this time. For what it is designed to do, it is simple, fast and convenient. Just what we were looking for so our customers can drop us a note and get back to making great beer!

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Sarah Bergeron | TrustRadius Reviewer
Sarah Bergeron
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Yotpo

  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.

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Michele Riley | TrustRadius Reviewer
Michele Riley
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Pricing Details

SmileBack

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

SmileBack Editions & Modules

—
Additional Pricing Details
—

Yotpo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Includes 50 Monthly Orders

Yotpo Editions & Modules

Edition
FreeFree1
Premium$7992
  1. Includes 50 Monthly Orders
  2. per month
Additional Pricing Details
—

Likelihood to Renew

SmileBack

No score
No answers yet
No answers on this topic

Yotpo

Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.

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Zach Shelley | TrustRadius Reviewer
Zach Shelley
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Usability

SmileBack

SmileBack 6.0
Based on 1 answer
Its a simple product to use but could use enhancements in the reporting sections by adding the same filters that are available on other screens.

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Anonymous | TrustRadius Reviewer
Verified User
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Yotpo

Yotpo 9.4
Based on 2 answers
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

SmileBack

SmileBack 9.2
Based on 12 answers
Fantastic support--very honest and direct assistance anytime you need it. My only critique would be for them to "eat more of their own dog food." While I'm sure they've reached out in the past, I can't say that I specifically recall many times that they went out of their way to seek my input as their customer. That said, we rarely needed to contact them as the product works great on its own!

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Jared Miller | TrustRadius Reviewer
Jared Miller
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Yotpo

Yotpo 9.2
Based on 25 answers
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

SmileBack

SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.

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Alice Klink | TrustRadius Reviewer
Alice Klink
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Yotpo

I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

SmileBack

  • We send our clients executive summaries monthly - being able to show not just their KPIs but also the health of surveys to the main contact the reason they hired us and the CSAT scores/comments, it is nearly instant ROI each and every single month. Well worth it.

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Ashley Wiedeman | TrustRadius Reviewer
Ashley Wiedeman
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Yotpo

  • We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
  • If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.

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Shane Siever | TrustRadius Reviewer
Shane Siever
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Screenshots

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