SmileBack vs Yotpo | TrustRadius

What users are saying about

Score 7.2 out of 10

Based on 22 reviews and ratings

Score 7.9 out of 10

Based on 45 reviews and ratings

Pros

Charts and graphs that make it easy for us to share our results internally and also externally when meeting with clients and potential clients.
SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well done!
SmileBack makes it easy to search and filter by the client or by tech (agent) or date range.

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Verified User

Project Manager in Professional Services

Information Technology and Services Company, 11-50 employees

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Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
Even the free version has lots of useful features.

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Owner

Hey Viv IncApparel & Fashion, 1-10 employees

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Cons

Honestly, I can't find any room for improvement with SmileBack at this time. For what it is designed to do, it is simple, fast and convenient. Just what we were looking for so our customers can drop us a note and get back to making great beer!

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VP of Delivery

Orchestra SoftwareComputer Software, 11-50 employees

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The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.

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Manager

DoggieLawnRetail, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Yotpo 5.0

Based on 1 answer

Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.

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Senior eCommerce Project Manager

WaterFilters.NETConsumer Goods, 51-200 employees

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Usability

SmileBack 6.0

Based on 1 answer

Its a simple product to use but could use enhancements in the reporting sections by adding the same filters that are available on other screens.

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Verified User

Director in Information Technology

Information Technology and Services Company, 11-50 employees

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Yotpo 9.2

Based on 2 answers

I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.

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Verified User

Director in Marketing

Retail Company, 11-50 employees

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Support Rating

SmileBack 9.2

Based on 8 answers

Fantastic support--very honest and direct assistance anytime you need it. My only critique would be for them to "eat more of their own dog food." While I'm sure they've reached out in the past, I can't say that I specifically recall many times that they went out of their way to seek my input as their customer. That said, we rarely needed to contact them as the product works great on its own!

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NOC Manager

Doberman Technologies, LLCInformation Technology & Services, 11-50 employees

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Yotpo 8.7

Based on 25 answers

Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.

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Verified User

Director in Other

Apparel & Fashion Company, 201-500 employees

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Alternatives Considered

SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.

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Helpdesk Manager

Chestnut ConsultingInformation Technology and Services, 11-50 employees

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I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.

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Verified User

Director in Manufacturing

Health, Wellness and Fitness Company, 1-10 employees

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Return on Investment

We send our clients executive summaries monthly - being able to show not just their KPIs but also the health of surveys to the main contact the reason they hired us and the CSAT scores/comments, it is nearly instant ROI each and every single month. Well worth it.

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Ashley Wiedeman

Platform Manager

NTM National Technology ManagementInformation Technology and Services, 11-50 employees

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A boost in revenue - potential buyers are able to read reviews & see photos from other customers, making them feel more confident and educated in purchasing our products.
Helping us seamlessly integrate reviews and photos on our website, building social proof.
We aim to be customer-oriented & our customers often ask for photo examples of other projects similar to theirs. By collecting visual content through Yotpo, we're often able to point them to helpful photo examples.

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Verified User

Employee in Marketing

Retail Company, 11-50 employees

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Screenshots

See All (9) SmileBack Screenshots

See All (12) Yotpo Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SmileBack Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Yotpo Editions & Modules

Edition

Free	Free¹
Premium	$799²

Includes 50 Monthly Orders
per month

Additional Pricing Details

—

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