Square 9 Softworks vs. Typeform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Square 9 Softworks
Score 9.8 out of 10
N/A
For document-intensive companies looking to improve business efficiency, Square 9 Softworks develops solutions for process automation that aim to drive increased productivity across all business applications.
$250
per month 5 users
Typeform
Score 8.7 out of 10
N/A
Typeform is online form and survey software, focused on high-quality visuals and user experience. Users can create surveys, registration forms, tests & quizzes, contests, tutorials, shopping carts, and contact forms, without needing to write code. Typeform offers freemium plan pricing. Their basic plan is free for one user; their Pro plan in $35/month for one user (includes logic jump, respondent notifications, calculator, custom thank you screen, hidden fields, payment fields, and 2GB file…
$30
*Per Month
Pricing
Square 9 SoftworksTypeform
Editions & Modules
Square 9 Process Automation Essentials
$50
per month per user (5 User Minimum)
Square 9 Digital Transformation Essentials
$68
per month per user (5 User Minimum)
Square 9 Enterprise Essentials
$75
per month per user (10 User Minimum)
Essentials
$30
*Per Month
Professional
$35
*Per Month
Premium
$59
*Per Month
Offerings
Pricing Offerings
Square 9 SoftworksTypeform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsOffered via a three-tier pricing model that allows customers to scale their solution up or down based on the changing needs of their organization. Pricing excludes professional services and implementation fees*For annual contract.
More Pricing Information
Community Pulse
Square 9 SoftworksTypeform
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Square 9 SoftworksTypeform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Square 9 Softworks
-
Ratings
Typeform
8.2
46 Ratings
3% above category average
Survey templates00 Ratings6.044 Ratings
Themes00 Ratings9.046 Ratings
Custom logo/branding00 Ratings9.544 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Square 9 Softworks
-
Ratings
Typeform
9.3
46 Ratings
9% above category average
Changes to live survey00 Ratings10.041 Ratings
Question design help00 Ratings8.039 Ratings
Multiple question types00 Ratings10.046 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Square 9 Softworks
-
Ratings
Typeform
8.5
40 Ratings
3% above category average
Survey logic flexibility00 Ratings8.540 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Square 9 Softworks
-
Ratings
Typeform
8.4
45 Ratings
2% above category average
Response tracking00 Ratings9.544 Ratings
Data export00 Ratings9.542 Ratings
Standard reports00 Ratings9.040 Ratings
Custom reports00 Ratings6.027 Ratings
Analytics00 Ratings8.038 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Square 9 Softworks
-
Ratings
Typeform
9.7
31 Ratings
11% above category average
Access controls00 Ratings9.928 Ratings
Compliance00 Ratings9.525 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Square 9 Softworks
-
Ratings
Typeform
8.3
24 Ratings
1% above category average
Vendor-offered crowdsourcing00 Ratings8.79 Ratings
Respondent restrictions00 Ratings7.923 Ratings
Best Alternatives
Square 9 SoftworksTypeform
Small Businesses
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.4 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Enterprises
Conga Composer
Conga Composer
Score 9.3 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Square 9 SoftworksTypeform
Likelihood to Recommend
9.8
(59 ratings)
8.9
(46 ratings)
Likelihood to Renew
7.3
(7 ratings)
10.0
(1 ratings)
Usability
7.6
(5 ratings)
9.0
(10 ratings)
Availability
7.3
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(26 ratings)
5.7
(7 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
6.4
(3 ratings)
-
(0 ratings)
Ease of integration
4.5
(2 ratings)
-
(0 ratings)
Product Scalability
7.3
(2 ratings)
-
(0 ratings)
Vendor post-sale
7.3
(2 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(2 ratings)
-
(0 ratings)
User Testimonials
Square 9 SoftworksTypeform
Likelihood to Recommend
Square 9 Softworks
I don't recall a period of time when we couldn't access our data in the Square 9 cloud. The software works really well. I can't remember the last time I had to submit a support ticket. While we were working on the project, the technicians were great at utilizing software like ScreenConnect and Calendly to complete tasks.
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Typeform
Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.
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Pros
Square 9 Softworks
  • It's easy to design a form - many featured features allow you to create what you need.
  • The workflows allow you to set conditions to take it in different directions based on the request - such as skipping approval levels.
  • You do not have to be a programmer to design a form and workflow (although similar skills are needed).
  • It's not hard to check on the status of a user request (form submission).
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Typeform
  • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
  • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
  • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
  • Visually pleasing designs with use of themes, images and video to match your branding.
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Cons
Square 9 Softworks
  • The functionality is great but it can be a bit overwhelming. There's so much you can do that it's hard to remember how to do it - even if they've reviewed it with you and left themselves available for follow up. I don't want to necessarily have to take a class to learn how to use the product in full.
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Typeform
  • The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
  • When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
  • Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.
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Likelihood to Renew
Square 9 Softworks
We absolutely can't imagine not continuing software maintenance as there are always new additions that improve the system not to mention the excellent tech support when issues are encountered. Response times for troubleshooting are very quick and usually, my issue is resolved in less than an hour after connecting with support.
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Typeform
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
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Usability
Square 9 Softworks
Not sure if 10 is favorable or not, but this is supposed to be an unfavorable rating. I find that the solution lacks intuitiveness that should be inherent. I liken it to a large stack of papers and you have to be creative in finding what you want.
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Typeform
Typeform takes a little bit of getting used to. Compared to Google Forms there are a lot more parts to the software and customizing the form isn't as intuitive. I have also found that embedding it into one smaller section of a webpage seamlessly can be a little tricky. But everything can be figured out eventually and the analytics are very good.
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Reliability and Availability
Square 9 Softworks
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
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Typeform
No answers on this topic
Performance
Square 9 Softworks
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
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Typeform
No answers on this topic
Support Rating
Square 9 Softworks
Support is always extremely helpful and responsive. Whenever we have a question, it is simple contacting them and also setting-up an appointment, if necessary. Scheduling the appointment is easy and they are willing to talk on the phone, which is not always true with software companies. Their report support tools are also really east to use.
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Typeform
I haven't used the support portion of Typeform, as everything was quite easy to use. I have never encountered a situation where I did not know what to do or how to fix something myself. Typeform is very easy to adopt within any organization, no matter if you understand tech or not.
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In-Person Training
Square 9 Softworks
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
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Typeform
No answers on this topic
Implementation Rating
Square 9 Softworks
I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.
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Typeform
No answers on this topic
Alternatives Considered
Square 9 Softworks
A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
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Typeform
When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
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Scalability
Square 9 Softworks
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
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Typeform
No answers on this topic
Return on Investment
Square 9 Softworks
  • Elimination of all filing activities, labor $$$ of at least $20,000 per year.
  • Elimination of file cabinets, retention management, boxing and storage, purging and shredding... again, thousands of dollars of savings
  • Estimate that we paid for the software in the 1st year and would never go backward to our old processes
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Typeform
  • Typeform has helped guide our Customer Success, Product, and Marketing teams in strategizing how to engage with customers better, and it has also given us a quick and easy way to do so! By collecting feedback and being able to share it across internal teams, we can coordinate our efforts to build our customers a better tool.
  • Typeform has proved to be an elegant solution to one of our earlier vexing problems (previous survey tools that looked annoying, had extremely limited branding options/were not customizable, and didn't integrate well with the rest of our tool set) while not breaking the bank for us - it's a very reasonable price point and does WAY more than the previous tools we were paying just as much for.
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ScreenShots

Square 9 Softworks Screenshots

Screenshot of GlobalSearch, which allows users to organize and sort documents based on extracted dataScreenshot of automated data extraction from documents using Square 9's AI-powered extraction tool, TransformAI.Screenshot of GlobalCapture, which is used to build workflows and automatically assign tasks to users.Screenshot of a front-facing Portal for new hires and applicants. This lets them fill out important employee documents such as job application, Direct Deposit and W-4 forms.Screenshot of the hiring and onboarding portal, where new hire documentation is completed.Screenshot of GlobalForms, which has new hire government forms such as I-9 and W-4 forms.