UKG Ready (formerly Kronos Workforce Ready) vs When I Work

• The hardware is the industry best--we never hear any complaints about the card swipe machines or their usage
• Easy synchronization with other software platforms like Nortel, NICE WFM and many more
• User facing portal is simple to use and lets everyone keep up to date on their usage and accruals

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• When I Work allowed me to color-code each employee's schedule.
• When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.

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• The tax piece of Kronos was the one thing that has made me slightly regret my decision to use Kronos. We have 7 EINs so we have a lot of taxes to file on a quarterly basis. The BSI system we have to use (which is a third party) is terrible. We have had nothing but problems with it. BSI has some agreement with Kronos that doesn't allow us to speak directly with BSI and it's extremely frustrating. We are on our 5th quarter of filing using the BSI system and are still having issues. This is not much of an automated process and the BSI system seems so far behind Kronos' technology. It's not user-friendly and has definitely caused a lot of issues. If there was one thing I would change about Kronos it would be the tax filing portion. Maybe if we didn't have to use BSI it would be different. The systems I have used in the past have processed our quarterly taxes for us so this was a big change for me.
• I do not like that the system allows employees to request vacation time that they may not have available. Employees can request time off even if they don't have any vacation available and if their supervisor approves it, it populates in their timecard. I have caught several employees with negative vacation balances in the system. I think it should not allow them to request this time off if they don't have a current balance in the system.
• When you terminate an employee, their benefits don't automatically terminate. You have to go into each active benefit and put the termination date in or your reports won't be correct. This should be something that automatically occurs once you terminate that employee.

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• Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
• Understanding their charges is a pain. I still don't know what I am paying for.
• If you are being overcharged, they don't care; they keep you on billing for something in a group.

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• Managers have easy access to people/hours/earnings to better manage budgets - once we implement Scheduler, we'll take it to the next level.
• Managers and employees can self-serve in ways not possible before - we eliminated 95% of paper processes during our implementation.

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• No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
• Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.

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