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Top Rated
257 Ratings
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37 Ratings

UKG Ready (formerly Kronos Workforce Ready)

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Top Rated
257 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

When I Work

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37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

UKG Ready (formerly Kronos Workforce Ready)

UKG is well suited for all the employees who work on the campuses. The time clock is a great way to record all the faculty and staff for time in and time out. UKG does not really suit our needs for the bus drivers who start driving from their homes
Mike Tynes | TrustRadius Reviewer

When I Work

When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.
Jayelynn Willman | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

UKG Ready (formerly Kronos Workforce Ready)
7.7
When I Work
Employee demographic data
UKG Ready (formerly Kronos Workforce Ready)
8.6
When I Work
Employment history
UKG Ready (formerly Kronos Workforce Ready)
7.7
When I Work
Job profiles and administration
UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work
Workflow for transfers, promotions, pay raises, etc.
UKG Ready (formerly Kronos Workforce Ready)
7.6
When I Work
Organizational charting
UKG Ready (formerly Kronos Workforce Ready)
7.5
When I Work
Organization and location management
UKG Ready (formerly Kronos Workforce Ready)
7.3
When I Work
Compliance data (COBRA, OSHA, etc.)
UKG Ready (formerly Kronos Workforce Ready)
7.3
When I Work

Payroll Management

UKG Ready (formerly Kronos Workforce Ready)
8.4
When I Work
Pay calculation
UKG Ready (formerly Kronos Workforce Ready)
8.6
When I Work
Support for external payroll vendors
UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work
Off-cycle/On-Demand payment
UKG Ready (formerly Kronos Workforce Ready)
9.1
When I Work
Benefit plan administration
UKG Ready (formerly Kronos Workforce Ready)
8.0
When I Work
Direct deposit files
UKG Ready (formerly Kronos Workforce Ready)
8.9
When I Work
Salary revision and increment management
UKG Ready (formerly Kronos Workforce Ready)
7.8
When I Work

Leave and Attendance Management

UKG Ready (formerly Kronos Workforce Ready)
8.0
When I Work
Approval workflow
UKG Ready (formerly Kronos Workforce Ready)
8.1
When I Work
Balance details
UKG Ready (formerly Kronos Workforce Ready)
8.0
When I Work
Annual carry-forward and encashment
UKG Ready (formerly Kronos Workforce Ready)
8.0
When I Work

Employee Self Service

UKG Ready (formerly Kronos Workforce Ready)
8.3
When I Work
View and generate pay and benefit information
UKG Ready (formerly Kronos Workforce Ready)
8.5
When I Work
Update personal information
UKG Ready (formerly Kronos Workforce Ready)
8.6
When I Work
View company policy documentation
UKG Ready (formerly Kronos Workforce Ready)
8.1
When I Work
View job history
UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work

Asset Management

UKG Ready (formerly Kronos Workforce Ready)
8.1
When I Work
Tracking of all physical assets
UKG Ready (formerly Kronos Workforce Ready)
8.1
When I Work

HR Reporting

UKG Ready (formerly Kronos Workforce Ready)
7.8
When I Work
Report builder
UKG Ready (formerly Kronos Workforce Ready)
7.8
When I Work
Pre-built reports
UKG Ready (formerly Kronos Workforce Ready)
7.7
When I Work

Onboarding

UKG Ready (formerly Kronos Workforce Ready)
7.4
When I Work
New hire portal
UKG Ready (formerly Kronos Workforce Ready)
7.3
When I Work
Manager tracking tools
UKG Ready (formerly Kronos Workforce Ready)
7.5
When I Work

Performance and Goals

UKG Ready (formerly Kronos Workforce Ready)
7.8
When I Work
Individual goal setting
UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work
Performance tracking
UKG Ready (formerly Kronos Workforce Ready)
7.6
When I Work

Performance Management

UKG Ready (formerly Kronos Workforce Ready)
7.7
When I Work
Performance plans
UKG Ready (formerly Kronos Workforce Ready)
7.8
When I Work
Performance improvement plans
UKG Ready (formerly Kronos Workforce Ready)
7.6
When I Work
Review status tracking
UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work
Review reminders
UKG Ready (formerly Kronos Workforce Ready)
7.7
When I Work
Multiple review frequency
UKG Ready (formerly Kronos Workforce Ready)
7.6
When I Work

Succession Planning

UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work
Create succession plans/pools
UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work

Recruiting / ATS

UKG Ready (formerly Kronos Workforce Ready)
6.7
When I Work
Job Requisition Management
UKG Ready (formerly Kronos Workforce Ready)
7.0
When I Work
Company Website Posting
UKG Ready (formerly Kronos Workforce Ready)
6.8
When I Work
Publish to Social Media
UKG Ready (formerly Kronos Workforce Ready)
6.2
When I Work
Job Search Site Posting
UKG Ready (formerly Kronos Workforce Ready)
6.5
When I Work
Duplicate Candidate Prevention
UKG Ready (formerly Kronos Workforce Ready)
6.5
When I Work
Applicant Tracking
UKG Ready (formerly Kronos Workforce Ready)
7.0
When I Work
Notifications and Alerts
UKG Ready (formerly Kronos Workforce Ready)
7.0
When I Work

Pros

UKG Ready (formerly Kronos Workforce Ready)

  • The hardware is the industry best--we never hear any complaints about the card swipe machines or their usage
  • Easy synchronization with other software platforms like Nortel, NICE WFM and many more
  • User facing portal is simple to use and lets everyone keep up to date on their usage and accruals
Clinton Verley | TrustRadius Reviewer

When I Work

  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
Anonymous | TrustRadius Reviewer

Cons

UKG Ready (formerly Kronos Workforce Ready)

  • The tax piece of Kronos was the one thing that has made me slightly regret my decision to use Kronos. We have 7 EINs so we have a lot of taxes to file on a quarterly basis. The BSI system we have to use (which is a third party) is terrible. We have had nothing but problems with it. BSI has some agreement with Kronos that doesn't allow us to speak directly with BSI and it's extremely frustrating. We are on our 5th quarter of filing using the BSI system and are still having issues. This is not much of an automated process and the BSI system seems so far behind Kronos' technology. It's not user-friendly and has definitely caused a lot of issues. If there was one thing I would change about Kronos it would be the tax filing portion. Maybe if we didn't have to use BSI it would be different. The systems I have used in the past have processed our quarterly taxes for us so this was a big change for me.
  • I do not like that the system allows employees to request vacation time that they may not have available. Employees can request time off even if they don't have any vacation available and if their supervisor approves it, it populates in their timecard. I have caught several employees with negative vacation balances in the system. I think it should not allow them to request this time off if they don't have a current balance in the system.
  • When you terminate an employee, their benefits don't automatically terminate. You have to go into each active benefit and put the termination date in or your reports won't be correct. This should be something that automatically occurs once you terminate that employee.
Sarah Eigel, SPHR | TrustRadius Reviewer

When I Work

  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 9 answers
Training employees to use a new platform can be very difficult. At this time we are pleased with the services that we receive. I must admit that the new look is taking longer to get used to for many of our employees. The continued changing of a "go to" person for assistance could be better.
Lisa Farris | TrustRadius Reviewer

When I Work

When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.
AK Cyrway | TrustRadius Reviewer

Usability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.9
Based on 23 answers
WFR is very customizable. Only a few things are off limits....surprisingly the most basic screen, the employee time sheet, IS NOT able to be changed. Almost every screen/report users can add/remove fields. Menu setup is fairly easy with the exception multiple versions of a report CANNOT be directly linked to. They are supposed to be updating this in a future release but at the moment it is cumbersome for users to switch to different versions of the report.
Aaron Ward | TrustRadius Reviewer

When I Work

When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
AK Cyrway | TrustRadius Reviewer

Reliability and Availability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Performance

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 8.5
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Support Rating

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.9
Based on 121 answers
We did not get much support when we were trying to implement. We felt like we were the only company with requirements for both Canada and the US and this seemed odd to us because North America is the most common place it was implemented. We found there was no integration with our source system so this made us have to create files so we can update members by position and make sure the right managers are in place for each group. We were not able to produce the requirements in a timely manner and we were not treated respectfully by the project manager from Kronos at the time
Dawn Solomon | TrustRadius Reviewer

When I Work

When I Work 8.7
Based on 19 answers
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
Anonymous | TrustRadius Reviewer

In-Person Training

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 5.6
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Online Training

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 8.0
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Implementation Rating

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 6.3
Based on 8 answers
DO NOT attempt to go live too quickly. Sales sold us on 100 days from contract signing was doable. We postponed go live 3 times because everything was not ready. We did not have enough time document the new functionality & train end users. Almost 3 months later we are still working through export issues, minor setup issues, adequate time for system admins to get comfortable with the system.
Aaron Ward | TrustRadius Reviewer

When I Work

When I Work 8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.
AK Cyrway | TrustRadius Reviewer

Alternatives Considered

UKG Ready (formerly Kronos Workforce Ready)

In comparison to the previous payroll system, Kronos is 150% better in user friendliness, time tracking, data exporting and updates for changes as implemented. There are webinars scheduled by Kronos to make the users aware of changes and improvements to the system and technical support to assist with issues as they arise. The old system had technical support but they made the changes that were needed and took time to make those changes. By contrast, Kronos technical support walks us through the process to make the changes and empowers us to make the changes adhoc.
Towanna Alexander | TrustRadius Reviewer

When I Work

When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!
Amy Morgeson | TrustRadius Reviewer

Scalability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

When I Work

No score
No answers yet
No answers on this topic

Return on Investment

UKG Ready (formerly Kronos Workforce Ready)

  • Managers have easy access to people/hours/earnings to better manage budgets - once we implement Scheduler, we'll take it to the next level.
  • Managers and employees can self-serve in ways not possible before - we eliminated 95% of paper processes during our implementation.
Ann Mitchell | TrustRadius Reviewer

When I Work

  • No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
  • Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

UKG Ready (formerly Kronos Workforce Ready)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

When I Work

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

UKG Ready (formerly Kronos Workforce Ready)
8.1
When I Work
8.8

Likelihood to Renew

UKG Ready (formerly Kronos Workforce Ready)
9.0
When I Work
10.0

Usability

UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work
9.0

Reliability and Availability

UKG Ready (formerly Kronos Workforce Ready)
9.0
When I Work

Performance

UKG Ready (formerly Kronos Workforce Ready)
8.5
When I Work

Support Rating

UKG Ready (formerly Kronos Workforce Ready)
7.9
When I Work
8.7

In-Person Training

UKG Ready (formerly Kronos Workforce Ready)
5.6
When I Work

Online Training

UKG Ready (formerly Kronos Workforce Ready)
8.0
When I Work

Implementation Rating

UKG Ready (formerly Kronos Workforce Ready)
6.3
When I Work
8.0

Scalability

UKG Ready (formerly Kronos Workforce Ready)
9.0
When I Work

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