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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Webex Meetings

    Score8.7 out of 10
    N/AWebex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.

    $14.50

    per month per user

    West Collaboration (discontinued)

    Score8.7 out of 10
    N/ALaunched in October 2020, Hoot Meetings from Intrado was a client-free service used to host and join video meetings. Since rebranding to West Technology Group, the company is discontinuing its collaboration technologies. Hoot Meetings is no longer available.N/A
    Pricing
    Webex MeetingsWest Collaboration (discontinued)
    Editions & Modules
    Webex Meet
    $14.50
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Webex MeetingsWest Collaboration (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    Webex MeetingsWest Collaboration (discontinued)
    Considered Both Products
    Cisco
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    610 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    518 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    623 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    381 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    453 Answers
    No answers on this topic
    Features
    Webex MeetingsWest Collaboration (discontinued)
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Webex Meetings and West Collaboration (discontinued)
    Feature
    Webex Meetings
    8.7
    845 Ratings
    10% above category average
    West Collaboration (discontinued)
    8.5
    2 Ratings
    7% above category average
    High quality audio9.0840 Ratings9.02 Ratings
    High quality video9.0832 Ratings9.02 Ratings
    Low bandwidth requirements8.0800 Ratings7.62 Ratings
    Mobile support8.6762 Ratings8.42 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Webex Meetings and West Collaboration (discontinued)
    Feature
    Webex Meetings
    8.5
    830 Ratings
    7% above category average
    West Collaboration (discontinued)
    8.3
    2 Ratings
    4% above category average
    Desktop sharing8.8829 Ratings8.02 Ratings
    Whiteboards8.1721 Ratings8.62 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Webex Meetings and West Collaboration (discontinued)
    Feature
    Webex Meetings
    8.6
    838 Ratings
    5% above category average
    West Collaboration (discontinued)
    8.4
    2 Ratings
    3% above category average
    Calendar integration8.7795 Ratings8.02 Ratings
    Meeting initiation8.5825 Ratings8.62 Ratings
    Integrates with social media8.4351 Ratings9.02 Ratings
    Record meetings / events8.9783 Ratings8.62 Ratings
    Slideshows8.7708 Ratings8.02 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Webex Meetings and West Collaboration (discontinued)
    Feature
    Webex Meetings
    8.8
    793 Ratings
    9% above category average
    West Collaboration (discontinued)
    8.3
    2 Ratings
    3% above category average
    Live chat8.8772 Ratings8.42 Ratings
    Audience polling9.0682 Ratings8.42 Ratings
    Q&A8.6691 Ratings8.02 Ratings
    Online Events Security
    Comparison of Online Events Security features of Webex Meetings and West Collaboration (discontinued)
    Feature
    Webex Meetings
    8.8
    787 Ratings
    8% above category average
    West Collaboration (discontinued)
    8.7
    2 Ratings
    7% above category average
    User authentication8.8740 Ratings9.02 Ratings
    Participant roles & permissions8.8767 Ratings8.42 Ratings
    Confidential attendee list9.0475 Ratings8.62 Ratings
    Best Alternatives
    Webex MeetingsWest Collaboration (discontinued)
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Google Meet
    Score8.4 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Webex MeetingsWest Collaboration (discontinued)
    Likelihood to Recommend
    8.8
    (864 ratings)
    8.4
    (2 ratings)
    Likelihood to Renew
    8.4
    (58 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (117 ratings)
    -
    (0 ratings)
    Availability
    8.9
    (441 ratings)
    -
    (0 ratings)
    Performance
    9.5
    (416 ratings)
    -
    (0 ratings)
    Support Rating
    7.9
    (116 ratings)
    -
    (0 ratings)
    In-Person Training
    8.8
    (6 ratings)
    -
    (0 ratings)
    Online Training
    8.5
    (6 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.7
    (22 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (15 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (10 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (10 ratings)
    -
    (0 ratings)
    Product Scalability
    8.3
    (412 ratings)
    -
    (0 ratings)
    Professional Services
    8.9
    (9 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.6
    (12 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.9
    (13 ratings)
    -
    (0 ratings)
    User Testimonials
    Webex MeetingsWest Collaboration (discontinued)
    Likelihood to Recommend
    Cisco
    The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
    Incentivized
    Read full review
    Discontinued Products
    It is a great choice if someone wants to add a large number of participants and have a large team. I have been using it and haven’t found it ruining the quality of video because of participants. Furthermore, My team found it easy to join the link . Something that bothers me is that it doesn’t work well with a weak internet connection and this is troublesome for us.
    Incentivized
    Read full review
    Pros
    Cisco
    • Anywhere at anytime virtual meetings and conferences.
    • Secure collaboration end-to-end.
    • Webex Assistant, I like this feature every much.
    • Customizable layouts as needs arise.
    • Great User Interface (UI).
    • Historical capture of meetings.
    • The shape and gesture recognition features using AI.
    • Note-taking.
    • Close Captioning in various languages.
    Incentivized
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    Discontinued Products
    • Its integration with [Microsoft] Outlook is very helpful for us.
    • It provides the best quality of video and audio.
    • Its pricing is so fair and justified.
    • Its mobile application works quite smoothly.
    Incentivized
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    Cons
    Cisco
    • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
    • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
    • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
    Incentivized
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    Discontinued Products
    • It requires a profoundly strong internet connection or else it stops working.
    • It is buggy.
    • There should be an update on it.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
    Incentivized
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    Discontinued Products
    No answers on this topic
    Usability
    Cisco
    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Reliability and Availability
    Cisco
    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Performance
    Cisco
    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Cisco
    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Incentivized
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    Discontinued Products
    No answers on this topic
    In-Person Training
    Cisco
    It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Online Training
    Cisco
    It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Implementation Rating
    Cisco
    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Cisco
    The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
    Incentivized
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    Discontinued Products
    I was not satisfied with the quality of video Zoom used to provide us. Furthermore, my team didn’t find the Zoom link easy to join and above all creating link for the meeting was very hard and tricky in Zoom which is easy in Hoot and Hoot works well even with a large number of participants, and my teammates find it easy.
    Incentivized
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    Contract Terms and Pricing Model
    Cisco
    We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Scalability
    Cisco
    I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Professional Services
    Cisco
    It is a user friendly application. We have had no adoption problems within the company.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Return on Investment
    Cisco
    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Incentivized
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    Discontinued Products
    • My team and I can better coordinate.
    • I am able to bring my team on one page and can communicate freely.
    • I can add my whole team and the quality of the video remains the same.
    Incentivized
    Read full review
    ScreenShots