Webex Meetings vs. West Collaboration (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Webex Meetings
Score 8.6 out of 10
N/A
Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.
$14.50
per month per user
West Collaboration (discontinued)
Score 8.7 out of 10
N/A
Launched in October 2020, Hoot Meetings from Intrado was a client-free service used to host and join video meetings. Since rebranding to West Technology Group, the company is discontinuing its collaboration technologies. Hoot Meetings is no longer available.N/A
Pricing
Webex MeetingsWest Collaboration (discontinued)
Editions & Modules
Webex Meet
$14.50
per month per user
Webex Suite: Meet + Call
$25
per month per user
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Webex MeetingsWest Collaboration (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Webex MeetingsWest Collaboration (discontinued)
Features
Webex MeetingsWest Collaboration (discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Webex Meetings
8.6
835 Ratings
8% above category average
West Collaboration (discontinued)
8.5
2 Ratings
7% above category average
High quality audio8.9829 Ratings9.02 Ratings
High quality video8.9821 Ratings9.02 Ratings
Low bandwidth requirements8.1789 Ratings7.62 Ratings
Mobile support8.3752 Ratings8.42 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Webex Meetings
8.7
821 Ratings
10% above category average
West Collaboration (discontinued)
8.3
2 Ratings
5% above category average
Desktop sharing9.0818 Ratings8.02 Ratings
Whiteboards8.3712 Ratings8.62 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Webex Meetings
8.8
829 Ratings
8% above category average
West Collaboration (discontinued)
8.4
2 Ratings
3% above category average
Calendar integration8.7787 Ratings8.02 Ratings
Meeting initiation8.7815 Ratings8.62 Ratings
Integrates with social media8.5343 Ratings9.02 Ratings
Record meetings / events9.0773 Ratings8.62 Ratings
Slideshows9.0699 Ratings8.02 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Webex Meetings
8.8
783 Ratings
9% above category average
West Collaboration (discontinued)
8.3
2 Ratings
3% above category average
Live chat8.7762 Ratings8.42 Ratings
Audience polling8.9673 Ratings8.42 Ratings
Q&A8.6682 Ratings8.02 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Webex Meetings
8.9
777 Ratings
10% above category average
West Collaboration (discontinued)
8.7
2 Ratings
8% above category average
User authentication8.9730 Ratings9.02 Ratings
Participant roles & permissions9.0756 Ratings8.42 Ratings
Confidential attendee list8.9465 Ratings8.62 Ratings
Best Alternatives
Webex MeetingsWest Collaboration (discontinued)
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.4 out of 10
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.4 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 9.7 out of 10
JioMeet
JioMeet
Score 9.7 out of 10
Enterprises
Webex App
Webex App
Score 8.4 out of 10
Webex Meetings
Webex Meetings
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Webex MeetingsWest Collaboration (discontinued)
Likelihood to Recommend
8.6
(850 ratings)
8.4
(2 ratings)
Likelihood to Renew
7.4
(56 ratings)
-
(0 ratings)
Usability
7.3
(110 ratings)
-
(0 ratings)
Availability
6.3
(439 ratings)
-
(0 ratings)
Performance
9.4
(414 ratings)
-
(0 ratings)
Support Rating
9.4
(113 ratings)
-
(0 ratings)
In-Person Training
8.8
(6 ratings)
-
(0 ratings)
Online Training
8.5
(6 ratings)
-
(0 ratings)
Implementation Rating
9.2
(19 ratings)
-
(0 ratings)
Configurability
8.9
(12 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.3
(10 ratings)
-
(0 ratings)
Ease of integration
9.7
(8 ratings)
-
(0 ratings)
Product Scalability
10.0
(410 ratings)
-
(0 ratings)
Professional Services
8.9
(9 ratings)
-
(0 ratings)
Vendor post-sale
9.4
(10 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(11 ratings)
-
(0 ratings)
User Testimonials
Webex MeetingsWest Collaboration (discontinued)
Likelihood to Recommend
Cisco
The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
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Discontinued Products
It is a great choice if someone wants to add a large number of participants and have a large team. I have been using it and haven’t found it ruining the quality of video because of participants. Furthermore, My team found it easy to join the link . Something that bothers me is that it doesn’t work well with a weak internet connection and this is troublesome for us.
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Pros
Cisco
  • Anywhere at anytime virtual meetings and conferences.
  • Secure collaboration end-to-end.
  • Webex Assistant, I like this feature every much.
  • Customizable layouts as needs arise.
  • Great User Interface (UI).
  • Historical capture of meetings.
  • The shape and gesture recognition features using AI.
  • Note-taking.
  • Close Captioning in various languages.
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Discontinued Products
  • Its integration with [Microsoft] Outlook is very helpful for us.
  • It provides the best quality of video and audio.
  • Its pricing is so fair and justified.
  • Its mobile application works quite smoothly.
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Cons
Cisco
  • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
  • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
  • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
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Discontinued Products
  • It requires a profoundly strong internet connection or else it stops working.
  • It is buggy.
  • There should be an update on it.
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Likelihood to Renew
Cisco
Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
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Discontinued Products
No answers on this topic
Usability
Cisco
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
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Discontinued Products
No answers on this topic
Reliability and Availability
Cisco
So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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Discontinued Products
No answers on this topic
Performance
Cisco
We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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Discontinued Products
No answers on this topic
Support Rating
Cisco
The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
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Discontinued Products
No answers on this topic
In-Person Training
Cisco
It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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Discontinued Products
No answers on this topic
Online Training
Cisco
It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
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Discontinued Products
No answers on this topic
Implementation Rating
Cisco
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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Discontinued Products
No answers on this topic
Alternatives Considered
Cisco
The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
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Discontinued Products
I was not satisfied with the quality of video Zoom used to provide us. Furthermore, my team didn’t find the Zoom link easy to join and above all creating link for the meeting was very hard and tricky in Zoom which is easy in Hoot and Hoot works well even with a large number of participants, and my teammates find it easy.
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Contract Terms and Pricing Model
Cisco
We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
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Discontinued Products
No answers on this topic
Scalability
Cisco
I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
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Discontinued Products
No answers on this topic
Professional Services
Cisco
It is a user friendly application. We have had no adoption problems within the company.
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Discontinued Products
No answers on this topic
Return on Investment
Cisco
  • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
  • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
  • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
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Discontinued Products
  • My team and I can better coordinate.
  • I am able to bring my team on one page and can communicate freely.
  • I can add my whole team and the quality of the video remains the same.
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ScreenShots