It took quite some time to upload and organize our video library. The amount of time it would require to relocate all this information outweighs any negative aspect I personally have with the experience. They have been pretty good to work with and from speaking with my Brightcove rep, I know some of the issues I have listed are currently being addressed and tested for future releases.
The customer service from Brightcove was excellent. There was always someone to contact either through email or phone that was available to provide me with answers and help. I also found the the interface to be very easy to navigate and enjoyable. We also never had any issues with content delivery. During the time I used Brightcove all of the videos we had were served up without any service issues and there was never any down time, which is important to keep traffic coming to your website.
Because we will continue to need a solution for our secure customer/agent site. Because being able to choose the appropriate player, and style and brand it, is highly desirable in some situations. Also being able to transcode to multiple streams for adaptive distribution is a huge plus in today's mobile world.