What users are saying about
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Top Rated
1285 Ratings
90 Ratings
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Score 8.5 out of 101

TeamViewer

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Top Rated
1285 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Dameware Remote Support

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
No photo available

TeamViewer

In general, as a piece of software, TeamViewer is excellent. It is fairly easy to both set up and to use, while also being quite feature-rich. Screen sharing is generally both high quality and responsive and adjusts to bandwidth demands and requirements on the fly and effectively. In addition, because TeamViewer can be used as both an on-demand type system (mainly for tech support sessions) as well as an always-on type system, TeamViewer can be used as a one-stop shop for remote access, screen sharing, and tech support.Unfortunately, TeamViewer's licensing system is borderline awful. Not only is the base price ($50/month) extremely high, making it out of the reach for many small businesses, it is nearly impossible to switch from a business license to a personal license if that is needed. To make matters worse, TeamViewer support is generally unresponsive when it comes to licensing requests.
Aaron Pinsker profile photo

Feature Rating Comparison

Remote Administration

Dameware Remote Support
9.3
TeamViewer
8.4
Screen sharing
Dameware Remote Support
9.5
TeamViewer
9.2
File transfer
Dameware Remote Support
9.5
TeamViewer
8.6
Instant message
Dameware Remote Support
9.5
TeamViewer
8.2
Secure remote access with Smart Card authentication
Dameware Remote Support
9.0
TeamViewer
8.4
Access to sleeping/powered-off computers
Dameware Remote Support
9.2
TeamViewer
7.4
Over-the-Internet remote session
Dameware Remote Support
9.8
TeamViewer
9.1
Initiate remote control from mobile
Dameware Remote Support
8.4
TeamViewer
8.6
Remote management of servers & workstations
Dameware Remote Support
9.5
TeamViewer
8.8
Remote Active Directory® management
Dameware Remote Support
9.5
TeamViewer
8.7
Centralized management dashboard
Dameware Remote Support
8.4
TeamViewer
7.8
Session record
Dameware Remote Support
9.6
TeamViewer
8.4
Annotations
Dameware Remote Support
9.0
TeamViewer
7.8
Monitoring and Alerts
Dameware Remote Support
9.6
TeamViewer
7.8
Multi-platform remote control
Dameware Remote Support
9.8
TeamViewer
8.8

Pros

Dameware Remote Support

  • Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
  • File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
  • These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.
Brett Davis profile photo

TeamViewer

  • Concurrent user licenses (called Channels). This was probably the most important factor for us. No wasted cost for Named User licences who rarely used the product. Only need to budget for how many licenses may be needed at the same time. We may have 20 supervisors that need to use TeamViewer, but never more than 3 would ever need it at the same time, so 3 licenses is all they need instead of 20.
  • When we purchased, there was the option for "permanent" licenses, so we paid more up front, but don't have to pay an ongoing fee. This would require another large cost to upgrade to a new version, but our use case has not required the new features, so our costs have been low. This was a large deciding factor when we purchased.
  • Fast remote control of user computers. Has been less laggy than other remote control options we have used. I know there are many options and updates over the years, but TeamViewer was better back when we got it, and it has not let us down yet.
  • The ability to have remote access to the Login screen, so we can still gain access after a computer reboots and has not been logged into yet.
Kristopher Kauth profile photo

Cons

Dameware Remote Support

  • I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
  • I would like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.
Jason Dunaway profile photo

TeamViewer

  • Direct Access. TeamViewer provides remote access & control, but it doesn't provide a means to directly access remote device's parameters such as registry, current resource usage (CPU, RAM, Disk, Network), current available services and log management; you still need to access the remote device and access them from there. It does include File transfer though.
  • Version parity. On some versions (currently v13), you require forcing update your remote partner device's TeamViewer agent before beginning any engagement, which can derivate in time loss if you're in a hurry for service delivery.
  • Recording flexibility. As mentioned before, the video interactions can be recorded for future references, but the recording is made in TeamViewer's proprietary format (.TVS), which requires another TeamViewer client playback.
Jose Quintero profile photo

Likelihood to Renew

Dameware Remote Support

Dameware Remote Support 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis profile photo

TeamViewer

TeamViewer 9.2
Based on 39 answers
Because my focus is more on access than management, TeamViewer still incorporates everything that I am looking for in a remote access solution. A value add is the management features, even though they are not as well developed as other competitors they still are pretty good in regards to my original goals.
Ben Guyton profile photo

Usability

Dameware Remote Support

Dameware Remote Support 9.9
Based on 9 answers
I am able to support my users from my laptop or my phone. I am now untethered from my laptop after hours.
Michael Chambers profile photo

TeamViewer

TeamViewer 9.3
Based on 15 answers
Easiest to use remote connection software I have ever used.
Pieter Cargill profile photo

Reliability and Availability

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
Yes, always available.
No photo available

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Performance

Dameware Remote Support

Dameware Remote Support 8.5
Based on 2 answers
I do not utilize reports.
No photo available

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Support

Dameware Remote Support

Dameware Remote Support 8.9
Based on 8 answers
I don't call support that much.
Hiren Shah profile photo

TeamViewer

TeamViewer 9.0
Based on 11 answers
Its reliable and we got answers in decent turn around time
MUKESHI RANI MALIK profile photo

In-Person Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
It was excellent
John Knierim profile photo

TeamViewer

TeamViewer 5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Online Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim profile photo

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Implementation

Dameware Remote Support

Dameware Remote Support 9.0
Based on 7 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat profile photo

TeamViewer

TeamViewer 9.3
Based on 6 answers
We used a deployment solution to distribute the application with no issues.
Brian Sossamon profile photo

Alternatives Considered

Dameware Remote Support

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
No photo available

TeamViewer

Teamviewer is the easiest solution when needing to talk a user through helping an IT professional get remote access to their computers. Most other programs have many more steps and complicated passwords that need to be shared before you can log in and help someone remotely. Teamviewer gives users an easy and quick install process and then provides them with clear ID number and passcode to share with a remote support professional to help them get connected quickly and help out.
Andrew Shannon profile photo

Scalability

Dameware Remote Support

Dameware Remote Support 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
No photo available

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Return on Investment

Dameware Remote Support

  • From purely a price perspective the DameWare solution was significantly less expensive than the previous remote support application we were using.
  • IT is able to more confidently connect to all the computers in our network. We also use the advanced computer management properties to keep our computer inventory up to date.
  • Our end users appreciate the way that DameWare allows IT to quickly access their computer and resolve the issue without much interaction from their end.
No photo available

TeamViewer

  • We have gotten our money's worth form Team Viewer. It is used daily and our clients have given us nothing but positive feedback on it.
Tom Cheever profile photo

Pricing Details

Dameware Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dameware Remote Support Editions & Modules

Dameware Remote Support
Edition
DameWare Remote Support
$3651
DameWare Mini Remote Control
$2591
1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

TeamViewer
Additional Pricing Details

Add comparison