SolarWinds Dameware Remote Support (DRS) vs. Splashtop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Dameware Remote Support (DRS)
Score 7.6 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
Splashtop
Score 8.7 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere,…
$99
per year per user
Pricing
SolarWinds Dameware Remote Support (DRS)Splashtop
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support SOS +10
$22.00
per month per concurrent technician, billed annually
Splashtop Remote Support SOS Unlimited
$34.00
per month per concurrent technician, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)Splashtop
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)Splashtop
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SolarWinds Dameware Remote Support (DRS)Splashtop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.6
65 Ratings
5% above category average
Splashtop
7.8
43 Ratings
4% below category average
Screen sharing10.053 Ratings9.337 Ratings
File transfer10.050 Ratings9.039 Ratings
Instant message8.247 Ratings7.930 Ratings
Secure remote access with Smart Card authentication8.716 Ratings00 Ratings
Access to sleeping/powered-off computers9.035 Ratings3.013 Ratings
Over-the-Internet remote session8.548 Ratings9.342 Ratings
Initiate remote control from mobile9.025 Ratings7.626 Ratings
Remote management of servers & workstations9.158 Ratings9.07 Ratings
Remote Active Directory® management7.239 Ratings00 Ratings
Centralized management dashboard8.238 Ratings7.132 Ratings
Session record8.55 Ratings7.219 Ratings
Annotations7.94 Ratings9.02 Ratings
Monitoring and Alerts8.75 Ratings6.05 Ratings
Multi-platform remote control7.131 Ratings8.733 Ratings
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User Ratings
SolarWinds Dameware Remote Support (DRS)Splashtop
Likelihood to Recommend
8.3
(66 ratings)
8.9
(481 ratings)
Likelihood to Renew
9.0
(13 ratings)
10.0
(35 ratings)
Usability
9.0
(10 ratings)
9.5
(25 ratings)
Availability
9.0
(1 ratings)
9.7
(5 ratings)
Performance
8.5
(2 ratings)
9.8
(5 ratings)
Support Rating
5.0
(9 ratings)
9.1
(440 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.0
(8 ratings)
9.1
(16 ratings)
Configurability
9.5
(2 ratings)
5.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
9.5
(2 ratings)
10.0
(2 ratings)
Product Scalability
8.0
(2 ratings)
9.8
(5 ratings)
Professional Services
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
9.5
(2 ratings)
10.0
(3 ratings)
Vendor pre-sale
9.5
(2 ratings)
5.1
(3 ratings)
User Testimonials
SolarWinds Dameware Remote Support (DRS)Splashtop
Likelihood to Recommend
SolarWinds
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
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Splashtop
Well suited for: Accessing a computer in a flash to assist with a technical issue. Accessing a computer to organize files or gain access to files. Accessing a computer to help someone setup their screen and being able to toggle between multiple monitors with ease.
Read full review
Pros
SolarWinds
  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Read full review
Splashtop
  • Connection speed. Users have reported very little latency (and I have verified this myself administering a work server from home).
  • Support. The sales and technical support departments at Splashtop have been extremely helpful and very quick to respond to inquiries or requests. Samuel Frescas and Aaron Changeur both are excellent to work with and go above and beyond to assist.
  • Ease of setup. Installation consists of two pieces of software installed on applicable devices (device remoting from and device remoting to). Users are invited by email, create their own accounts, and can then be assigned to their individual laptop and desktop workstations. Setup for each user was able to be completed within the span of 15 minutes, from account creation to remoting into their workstation.
  • Account management. Admins have comprehensive control over users and endpoints. All aspects of this are configurable and straightforward.
Read full review
Cons
SolarWinds
  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Read full review
Splashtop
  • When a remote system goes offline it takes a minute or more for the status to show in the application's list of computers.
  • The configuration options for the remote access are numerous and sometimes hard to understand. Sometimes it's hard to find an option.
Read full review
Likelihood to Renew
SolarWinds
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
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Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
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Usability
SolarWinds
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
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Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
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Reliability and Availability
SolarWinds
Yes, always available.
Read full review
Splashtop
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
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Performance
SolarWinds
The application always seems responsive to me
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Splashtop
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
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Support Rating
SolarWinds
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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Splashtop
Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.
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In-Person Training
SolarWinds
It was excellent
Read full review
Splashtop
No answers on this topic
Online Training
SolarWinds
The videos were more than sufficient to learn the product
Read full review
Splashtop
No answers on this topic
Implementation Rating
SolarWinds
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
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Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
Read full review
Alternatives Considered
SolarWinds
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Read full review
Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
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Scalability
SolarWinds
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Read full review
Splashtop
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
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Return on Investment
SolarWinds
  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Read full review
Splashtop
  • It has made supporting remote workers seamless and easier if we did not have it.
  • Has saved a lot of time that would have been spent trying to get users to accurately describe their issue.
  • Easy enough to use that even someone who isn't super tech savvy can use if needs be.
Read full review
ScreenShots

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

Splashtop Screenshots

Screenshot of Splashtop Streamer: Used to connect to and remote into computers.
Splashtop Business App: Used to connect from and remotely access other computers.Screenshot of Splashtop SOS - Accessed with a 9-digit session code, it can be customized with a brand, logo and text.Screenshot of a view of computer sessions.Screenshot of where users can transfer files and folders from local and remote computers during a session.Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.Screenshot of Dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.