Revolutionizing Communication: Our Experience with Dialpad Ai Voice
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(51-75 of 270)Companies can't remove reviews or game the system. Here's why
September 12, 2019
Highly Recommend Dialpad!
We use Dialpad across the entire company. We use it for inbound and outbound calls and texts. It integrates with Uber Conference to make conferencing seamless and also integrates with our ATS.
- Call quality is usually perfect. It's very rare that calls drop or have sound issues from our end of the line.
- The phone app works well and makes it easy to make calls from the home office.
- The integration with Salesforce makes click-to-dial seamless.
- The app has frequent updates and functionality is not at it's best unless you have the latest version. It would be nice if it didn't require multiple updates on a weekly basis.
- Sometimes I miss calls without seeing them appear when the caller is calling.
February 09, 2023
Check out my review!
I use Dialpad everyday at work and it is amazing. I sometimes have a really hard time hearing what callers are telling me and the transcripts are very helpful. I would recommend this platform to anyone to running a business.
- Transcripts
- I can text
- I have my own number
- Being able to take one call at a time
- Blocking certain number
- Have customer support available
February 09, 2023
Dialpad is the best VOIP ever!
Score 10 out of 10
Vetted Review
Verified User
Dialpad has been the only mode of communication that I have with my boss and with their clients. As compared to the previous VOIP tool that I used, Dialpad was more dynamic, more reliable, and more flexible. It is very user-friendly, I didn't need much training to use this tool as it is intuitive, and the simple interface helps me do my work every single day. Moreover, whenever there's an issue with it, the customer service line is accessible and its reps have always went above and beyond to help me.
- intuitive design
- great after-sales service
- straightforward functions
- if i could only customize the ring tone, that would be great
February 09, 2023
Dialpad Talk - Review
It is the fastest and easiest way to achieve my work, the platform is easy to use and it also has tools that help develop my work. At present, communication even at a distance is very simple, but the truth is that the means we use for this are not of quality, and we feel subject to something that we simply need even though it does not work well. Dialpad Talk, however, is an enhanced platform with technology that makes communication with another person simple and fast. So far one of the best platforms I've had the opportunity to work with.
- Transcriptions
- Voice mails Notifications
- Contacts organization
- Would be good to have a translator
- An option to notify even when we are off-line
- Options to suggest country codes
February 09, 2023
I Love Dialpad!
Dialpad has become a way of life for me. Without it I don't know how I would do my job. It links perfectly with my phone, super easy to use and easy to read. It helps me stay organized and know exactly who I need to contact.
- Tracks who I am talking to
- Texts are simple with customers
- I can make calls outside the office
- I don't like the new way of saving a contact. The old way was better
February 09, 2023
Dialpad is an Educator's direct line to success
Virtual Learning requires a reliable communication tool with text and screen-share capabilities, while still protecting the privacy of both students and teachers. Dialpad has afforded me these options and maintains detailed contact logs for each individual student, which saves me a tremendous amount of documentation time.
- It provides transcripts of voicemail messages within minutes, so even when I'm in a meeting I get the gist of missed calls.
- It provides detailed communication metrics: call attempts, time stamps, text frequency, etc.
- I'm able to send/receive photos, small video files, and diagrams to students (and parents), while they're working in a corresponding segment.
- A better "group text" option would be helpful. I'd like the option to send mass (general) text announcements to which students could not reply.
- Sometimes the phone call doesn't connect or the call gets dropped temporarily. It would be helpful if DP would reconnect automatically.
- Perhaps DP could offer a designated phone number title so our calls don't register as "spam" on most initial parent contacts.
March 26, 2024
Talk All day
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very good and can be saved to your PC. You can also sent photo screenshots of documents which is great when clients don't have access to email. We also use Dialpad Text within our staff members and it is very convenient with clients because you don't have to give your personal number and can still call or text them from your own device.
- Photo texts
- transcribes voice messages in english
- transcribing voice messages in spanish
February 09, 2023
selecting Dialpad was a great decision
This has replaced any physical phones in the office and easily forwards my business line calls to my cell phone. The phone app is excellent. I especially appreciate the transcripts of the phone messages. Plus, I can answer and talk on a call on my computer, I don't even need my cell with me in the office.
- Transcripts of calls
- Great app for mobile phone
- Very easy to use interface
- improve start-up screen
February 09, 2023
Dialpad is a cross-platform calling service.
I use Dialpad to communicate with my peers. The business problem Dialpad addresses are to provide a worldwide stable communications platform for an enterprise company. I can easily talk with anyone within the organization because of Dialpad. Dialpad also organizes my contact list, integrating with the active directory service making it easy to lookup employee phone numbers.
- Make phone calls
- Text messages
- Voice Messaging
- video meetings
- I'd like to see the ability to text bigger file sizes.
- Some of the STT is not 100% accurate.
- Recording calls is a feature I want
February 09, 2023
Strongly Recommend
Dialpad fits our company perfectly. We are not willing to go "cell phone only" for our employees and want each of our employees to have their own assigned phone number. Some employees want a desk phone and some want an app on their computers. Everyone wants an app on their phone and the ability to switch between them. Dialpad does all that for us and works very well.
- Make calls on multiple devices
- Receive calls on multiple devices
- Texts from your office phone
- More integrations into Google G Suite
January 24, 2023
Dialpad is exactly what we were looking for!
Score 10 out of 10
Vetted Review
Verified User
We recently switched to Dialpad from a competing VoIP phone service and I wish we switched sooner. We use Dialpad as our business phone system, our video conferencing solution and our internal chat and communication platform. Best thing is it does it all from one really nice desktop or mobile app.
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
September 19, 2019
Cheaper than a business phone!
Dialpad is being used across our whole management team as a way to have business phone numbers without needing to justify the expense of a business phone for everyone. It primarily solves that cost issue, but it also allows us to text from computers or phones, which improves efficiency considerably.
- Great app: I've never had an issue with it crashing.
- Great website: fast and, again, never crashed on me.
- Good records: I can easily save all the text messages.
- It could enable the searching of conversations, similar to how Slack allows the searching of conversations. This would be incredibly useful.
- It often has issues bringing in content iPhone users send (locations and photos).
September 19, 2019
Dialpad Rings the Competition's Bell!
Dialpad is used daily at Spirelight Web to interact with clients via voice and messaging. It is being used across our entire organization to provide personal service and critical communication. Dialpad has solved the issue of phone service mobility with our company while providing the convenience of a communication trail and team member accountability through reporting.
- Dialpad allows simple yet powerful controls over team availability. When a team member is unavailable, it is very easy to route calls elsewhere.
- Reporting is a strong point with Dialpad. The ability to track call volume and call time, and break this down by team member, is a crucial metric to obtain.
- The ability to connect Dialpad to Google apps has proven to be a fantastic feature. Whether it is a calendar, doc, or an email, Dialpad really shines in the connectivity arena.
- I'd love to see a smoother experience with hardware functionality -- specifically headsets. There have been times where a calling party simply cannot hear a team member even though headsets are clearly connected properly.
- For Apple users, it would be nice to be able to sync call availability to an Apple calendar.
- The call relay feature on the mobile app is odd. Instead of dialing a number directly, it seems that one must dial a completely different number and then be routed through to the original call.
February 17, 2020
Dial in to Dialpad for easy communication
Dialpad is used by our entire organization. It's incredibly helpful to have an easily accessible list of contacts across departments at our fingertips. Call forwarding is especially useful when calls come into the wrong department. I love that all text messages, calls, and voicemails are kept in-line with the same contact, making tracking history of contact easy and reliable. The user interface is simple, clean, and easy to use. The ability to customize voicemails, when calls go straight to voicemail and other settings make Dialpad an efficient way to handle various business communication needs without a complicated interface.
- Elegant and easy to navigate user-interface.
- Tracking call/message history by contact all in one place.
- I haven't seen the spam filtering functions in use and I tend to get frequent spam calls.
- Sometimes finding the right settings is challenging, as there are multiple places where settings can be adjusted.
March 16, 2023
Business Phone Service that delivers
Score 10 out of 10
Vetted Review
Verified User
We migrated from an on-prem Mitel system, using multiple voice service providers in the U.S. and Mexico, to Dialpad. This assisted us in reducing costs and complexity. During our migration, the Dialpad team was very responsive and the overall transition could not have been smoother.
Some of the key benefits we gained by moving to Dialpad were:
Some of the key benefits we gained by moving to Dialpad were:
- Getting rid of a problematic service provider (Windstream) along with others who required additional SIP/PRI connections to our facilities.
- Removing voice server equipment and maintenance.
- Improved call center capabilities that integrate with Salesforce.
- Dialpad is cloud based so users can work remotely if needed.
- Multiple platform support, several users work from their computer or mobile phone, few have physical phones.
- Easy to manage and control, with the ability to setup office based admins.
- Call recording, transcription in real time and AI capabilities
- Call Transcription
- Can use for notes after the call
- Recognizing and erasing when credit card information is given. We have trained our customer service team to disable AI while taking that information.
Score 10 out of 10
Vetted Review
Verified User
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various applications that relied on each other. Since transitioning to Dialpad Ai Voice, we have benefited from having a single, dependable, user-friendly platform that is easy to oversee. As a result, staff morale has improved, and customer satisfaction has increased.
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
November 23, 2020
Dialpad Talk is the answer to our phone/conference issues
We use it for everyone in our organization. We just moved to a new building and decided not to have desk phones. Dialpad Talk was the solution we used.
- We like that it has both a voice and video feature in one app
- Portable across devices
- I've had difficulty using bluetooth earbuds on my laptop; the app can't always locate them even when they've been connected the whole time
May 05, 2022
Dialpad Implementation at LAB21BV Netherlands
Dialpad is now our main
ACD (cloud) system. We use it for our complete customer support department (HQ)
and 14 sales showrooms across the Netherlands. Customers call our main line -
go through our own configured IVR and are distributed to our different
departments or showrooms. We currently use softphone configuration, combined
with Jabra headsets - but will also install desk phones as well within our
showrooms within short notice. We use Dialpad for all our inbound and outbound
telephony needs, internal communication where we call each other, and use chat
functionalities that are present within the system. We use the mobile app when
we are out of the office or on the way to clients. Additionally, we use business
analytics to understand and analyze our incoming and outgoing volumes and to
measure other typical call center types of statistics.
- Consistent performance and call quality
- Highly configurable to adjust to needs
- Outstanding support during implementation
- Transcription in Dutch language (but seems they are already working on it)
May 26, 2018
Dialpad's Fast Start
We currently use Dialpad for all inbound and outbound calls made by Sales, Customer Success, and Support.
- Easy to use interface on both my laptop and my cell
- Can transfer calls seamlessly between desktop and cell phone
- Transcribing VMs save a bunch of time
- I'd love to see Dialpad match phone numbers to accounts and display some basic company level info
October 07, 2022
Dialpad saved our customer experience!
We are a small startup software company that needs a simple and easy VOiP solution. More important that simple and easy...is reliable! We previously were using a well known service, however we had dropped calls and call quality issues that became quite a pain for us and our customers. In comes Dialpad Talk, and out goes our troublesome issues! We also are using HubSpot as our CRM and the integration Dialpad Talk and HubSpot have is just incredible! It has saved our small team so much time and allows us to focus on the important things!
- Desktop app
- HubSpot integration
- Call quality
- Ease of use
- AI Transcript
- Phone app doesn't show that you're receiving a call via Dialpad Talk
October 11, 2022
Dialpad Talk is the best!
Score 10 out of 10
Vetted Review
Verified User
We use Dialpad Talk for our sales flow, and they have been unbelievable to work with. Whether you're a small or large business, their cloud service and software are seamless from a user experience standpoint, and the AI technology to track calls and search for keywords is the best I've seen.
- Local Presence Calling
- Call AI & Recordings
- Voicemail Drop
October 11, 2022
Dialpad Talk is the VOIP solution you NEED.
I originally began using Dialpad Talk as a personal VOIP solution back in 2016. It was phenomenally reliable and easy to use. Price was unbeatable. Fast forward to the pandemic, I jumped jobs. The company I went to work for was actively trying to find a phone solution. I suggested Dialpad Talk and ever since things have been flawless. Dialpad Talk allows easy management and flawless integration of their phone service across a plethora of devices. Whether it be a traditional desk phone, a mobile phone, tablet, or computer.. our users can use whatever they want, or all of it. We wanted our users to be able to work from home while having all the benefits from working from home - flexibility. Dialpad Talk encourages this and supports it at every turn. That's not all though - we were easily able to fully integrate Dialpad Talk into our CRM platform. Executive management swears that Dialpad Talk was single handedly the greatest decision made at the company since the pandemic hit.
- Reliability of the phone system
- Insight into phone metrics
- Simplified management of 'departments' and phone routing
- Incident response was a little slow in the beginning; however, we have not had any issues in the last two years.
- Better spam call protection without sacrificing reachability to new, potential customers
- Spoofed call identification
October 11, 2022
Incredible Applications. Even Better Services.
We've implemented Dialpad Talk as a primary softphone application in multiple projects within the past year. What I believe Dialpad Talk does better than every other developer is the focus on ease of use. This applies to all users, as well as admins and customers. The downtime of Dialpad Talk services is, at this point, nonexistent. The user interface is extremely beginner friendly and flexible for implementation with a LARGE variety of other services. I could not recommend Dialpad Talk enough to any business, large or small. Incredible work is being completed by the Dialpad team.
- Customer Service is always quick to respond.
- The mobile and desktop applications work together seamlessly.
- Managing a large number of users never became overwhelming.
- I would like to see personalization options in the UI.
October 11, 2022
Perfect solution for law firms
Dialpad Talk allows me to seamlessly manage my law firm's phone system while tracking billable hours. Dialpad Talk is very intuitive and allows my team to deliver top notch customer service.
- Integrations
- Reporting
- Call Tracking
- Account Settings for Executive Assistant
- iPhone App slightly delayed
- Text messaging system
October 21, 2022
Dialpad is the #1 tool for Sales Teams
We mainly got Dialpad for outbound sales calls for it's ability to install plugins for "click-to-call". It has been one of the best tools we've used for this purpose. We've also transitioned all our inbound phone calls for dialpad and use it in every aspect of our business for telephone communication with our customers.
- Outbound Sales
- Click to call
- Phone call reporting
- inbound phone calls through the mobile app
- Better customer support through T-Mobile. Horrible service and cannot effectively communicate with them. When I want to add licenses it takes days or weeks to get a response.