Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(51-75 of 270)Companies can't remove reviews or game the system. Here's why
November 28, 2021
Fantastic new opportunity for my team!!
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
- Call recording
- Ease to transfer to anyone anytime
- Ease of use ANYWHERE not just at the office
- The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
- Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
September 12, 2019
Calls & texts made easy
We use it for all our calling and texting needs, both on the desktop app and mobile app. It's used by our entire company. It helps us be able to call/text when we're away from our desks. It also allows us to text from our work line vs personal cell.
- Texting - you can do it from your work number.
- Barging - Coaching Groups allow managers to barge calls without their team members knowing (makes reps less nervous).
- Sell - you can identify filler words.
- SLIGHTEST delay - but this is actually helpful because it makes reps pause so they don't interrupt clients.
September 12, 2019
In Dialpad We Trust
We use Dialpad as our landline replacement and have since it started. As a result, as we expand, we don't send people desk phones, we simply have them use their own mobile phones and the Dialpad applications or the apps that can run inside the Chrome browser or the downloaded apps for Macs and PCs. This has saved us thousands of dollars over time. We use it across the entire company so the voice, video, and texting allows us the functionality of online platforms inside the company and the convenience of talking by phone to outsiders.
- Great audio quality.
- Very easy to set up, and easy to use.
- Video inside the company is a big plus.
- There's a major need to integrate Dialpad and UberConference.
- Dialpad's Integration with Slack is good but could be better and easier to deploy.
- The lack of handover from WiFi to LTE is a big problem.
September 12, 2019
Highly Recommend Dialpad!
We use Dialpad across the entire company. We use it for inbound and outbound calls and texts. It integrates with Uber Conference to make conferencing seamless and also integrates with our ATS.
- Call quality is usually perfect. It's very rare that calls drop or have sound issues from our end of the line.
- The phone app works well and makes it easy to make calls from the home office.
- The integration with Salesforce makes click-to-dial seamless.
- The app has frequent updates and functionality is not at it's best unless you have the latest version. It would be nice if it didn't require multiple updates on a weekly basis.
- Sometimes I miss calls without seeing them appear when the caller is calling.
October 05, 2020
Must have if trying to save time on taking notes while in a call
We use it across the entire organization currently, and it is fantastic. Saves us time not having to write notes, and organizes all our call history in an effective way.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
- Voice intelligence gives you insight into the tones of prospect.
- Speech coaching while talking (slow down, speed up, etc.)
- Transcribing calls is critical.
- I wish there was more seats for the starter package.
- More integration with Gmail and other tools.
- Pulling up some background on the caller while calling.
October 05, 2020
Great Voip system.
We use Dialpad companywide and each department has their own settings. Since the pandemic everyone has been working from home as well.
- Call flow is easy
- App is easy to navigate
- Easy to set your individual settings
- Admin settings are a bit complicated especially since we have a call queue, hold greeting and fall back message.
- Scheduling business hours could be easier. I wish we could schedule lunch breaks too.
- Dialpad support team is always available to help however, their different teams suck as billing teams & porting team may take more than 24 hours to respond to you.
October 27, 2020
Love Dialpad, great cloud phone system
I've been using a VOIP phone system for years and wanted to move to the cloud and cut my costs as well. I explored a host of options and Dialpad is top rated. It integrates with my Office 365 online subscription, pulls contacts, recent emails and has an app for my pc and ios. I can move from one device to another seamlessly and the quality is phenomenal.
- Integrates with Office 365 Online and Google G Suite
- Switches seamlessly from one device to another
- Transcribes calls
- Allows me to call or send a text message
- Enterprise qualities like music when on hold
- The ios app could be more robust. currently it does not allow the use to change settings.
November 04, 2020
Dialpad is the wave of the future
The firm no longer utilizes traditional telephones; we use only Dialpad.
- Voices are clear.
- No static.
- Easy to make and receive calls.
- None - no issues [with] calls.
November 06, 2020
Dialpad...The Way To Go!!
Used to reach our clients. It keeps our personal information safe and allows for easy communication among my colleagues. We use it multiple times a day and the text message aspect makes for an easy, smooth, faster line of communication as well.
- Protects personal Info
- Do not disturb Capabilities
- Text options is another option for communication as well.
- At times connection issues
- Voicemail Pit becomes full fast
- Phone calls sometimes show other numbers
A customer of mine approached me with two major complications they were having: an inability to link calls and calling activity to their CRM, and a lack of mobility for their staff, especially with the work-at-home that was required during 2020.
- Workforce Mobility
- Integrations - Easy to setup and use
- Feature Rich
- Competitive Pricing
- Analytics - Numerous tools and options
- Scale - near infinite users and volume
- API - excellent API set
- Analytics
- Integrations - for non-supported CRM tools
- Headset integrations
January 01, 2021
Great Service at an affordable cost
It is used only by me, as replacement of my mobile phone.
- I can use my PC to make calls, which is convenient.
- I can send SMS and MMS messages very easily from my PC.
- All the calls are synced across all my devices.
- I can talk anywhere, even if mobile signal is weak.
- I can easily track voicemails.
- My contacts are synced with Office365, which is very convenient.
- It can add call memo option.
January 07, 2021
Dialpad Talk is my go-to VOIP!
We use Dialpad Talk daily for our marketing team. We chose Dialpad Talk due to the excellent reviews, ease of use, and trial of services. Our company as a whole is using Dialpad Talk. We typically have 11-20 team members throughout the year, and the flexibility to add users. With COVID, we are more remote, meaning the phone system can follow us anywhere, making sales and business continuity seamless. A quality service provider is needed for marketing calls.
- Quality service
- Excellent customer service
- Ease of use with softphone
- Simple to train team
- Removing licenses
- Billing
- Adding a chat feature
November 23, 2020
Dialpad Talk is the answer to our phone/conference issues
We use it for everyone in our organization. We just moved to a new building and decided not to have desk phones. Dialpad Talk was the solution we used.
- We like that it has both a voice and video feature in one app
- Portable across devices
- I've had difficulty using bluetooth earbuds on my laptop; the app can't always locate them even when they've been connected the whole time
January 13, 2021
Dialpad is Fantastic!
Score 10 out of 10
Vetted Review
Verified User
Our entire organization (2 offices) uses Dialpad Talk. It's the sole communication platform we use to reach out to clients, associates, and other firms.
- Easy to set up and get started. As an administrator, you can personally set up everyone's profile. It's fantastic.
- Easy to learn to use. We have a very wide range of ages at our law firm and all of our employees enjoy using Dialpad.
- Works wherever you are! We are always connected. We can work from home or in the office. Our receptionist can transfer a call to someone at their home, as if they were sitting at their desk in the office.
- We'd love to be able to curate our contacts a little differently, instead of it just having favorites and recent, but this is a very small thing.
January 26, 2021
Let's talk about Dialpad Talk!
Dialpad Talk helps all our departments communicate, not only via phone, but chat, and has a lot of features and apps that we can integrate. We use it on our desktop computers, laptops, tablets, smartphone, and more, and you can receive notifications on any and/or all devices, so we would never miss a call or a message. Beyond that, Dialpad Talk is such a nice app [that requires] less effort on customer's end.
- Recordings- Dialpad Talk has a great feature that we can customize and allows us to analyze every interaction.
- AI Transcription- Dialpad also identifies [which] words are being used during the calls, and lead us to a better logging of each call.
- Dialbot- It is a bot that helps you when something is requiring your attention. As a supervisor, this a tool that I use every day.
- Notifications- We would like to have more control on external devices about how notifications can be prioritized.
- Groups- We would like to have more tools when creating groups of agents in Dialpad (tools that allow us to personalize it).
- Moments- We would like to have more control about what Dialpad identifies as a "moment" during a call, so we can adjust few of them.
January 27, 2021
Easy to use!
Dialpad Talk helps all of our offices across the state to better communicate with each other, and the public. The system is easy to program and the individual user settings are easily managed by the staff. There are a lot of customization options that we didn't have using other phone systems. The other major positive with Dialpad Talk is the ability to switch the call between devices. The mobile app and desktop app keep our communication lines open 24/7.
- Ability to work with different devices (ex. pc, cell phone).
- Easy to program for a holiday or emergency closing.
- Many settings to chose from and customize.
- Call coaching could have more features added.
- Voice AI isn't always accurate.
January 27, 2021
Superior product at price point
I am a consultant and I use Dialpad as my work number and work text message number.
- It is easily used on mobile devices as well as on a traditional VOIP phone.
- It has a really accurate transcription interface when calls are needed to be documented.
- Voice conference calling.
- Video conference calling feature.
We are currently using Dialpad for our entire company. Because we are a very small business, it gives us the professional answering & call routing system we need, and one that helps callers to self-direct their inquiries. Dialpad allows callers to receive information that our staff would normally have needed to assist them with (such as a fax number, our scheduling website URL, etc.) or routes calls to staff who are tasked with handling inbound inquires (instead of everyone having to deal with these calls). Automating this process allows us to reclaim significant time to deal with other things. It allows for direct-dial extensions for known callers who just need to reach someone and thus don't need to have their calls routed. The auto-response SMS feature for afterhours callers is quite nice as well - we put our scheduling website URL in that message so afterhours callers can schedule time during business hours if they'd like).
- Dialpad's app is easy to use and helps convert a laptop or desktop PC to a phone
- The Voice Intelligence (transcription) feature is unique at this price & comes in handy
- The G-Suite sync allows us to see events, emails & Google Drive shared files while looking at a contact & their call history
- You can choose what number (e.g. 'main' or 'direct') that you call out or text from
- Web meeting/conferencing is built-in
- When ever you plug in a headset (or unplug one) it asks before changing to this mic source
- You can easily add a 3rd caller to a call when using a computer / softphone
- Sometimes calls connect with no audio (you can't hear the caller)
- It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
- It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)
June 15, 2021
Great VoIP Business Phone System!
Accepting live transfer insurance leads calls. A central VoIP system that has strong three-way calling and a strong signal. The support is great. I also really like the AI feature to help with conversations on calls. This addresses the problem of not having a central phone system that we can monitor to work with.
- Three-way calling
- Mobile app
- Call recording
- Calling recording automated on regular version
- CRM integration on regular version
- Faster desktop app response
December 15, 2020
Magic talk: Dialpad
Dialpad Talk is used by the entire sales business development team. So far the product is simply fantastic and haven't faced any sort of problems yet. The features are simply awesome and best part is people can get connected throughout the globe with Dialpad Talk.
- Effective communication via call
- Super fast Text messaging
- Confereence calls
- No restrictions while calling
- If the country code is automatically taken once the number is dialed.
February 05, 2021
Dominic-blkmarket-21
We use Dialpad Talk for our main phone system. Clients and customers call us with inquiries and support questions all the time and we are able to answer directly from our desktop computers. Dialpad is very convenient and we recommend it highly to anyone in need of an easy to use phone system. Truly awesome.
- Great app layout.
- Nice customer support.
- Easy to use.
- Simple.
- Voice recognition.
- Outbound calls.
- Interactive voice response.
May 26, 2018
Dialpad's Fast Start
We currently use Dialpad for all inbound and outbound calls made by Sales, Customer Success, and Support.
- Easy to use interface on both my laptop and my cell
- Can transfer calls seamlessly between desktop and cell phone
- Transcribing VMs save a bunch of time
- I'd love to see Dialpad match phone numbers to accounts and display some basic company level info
October 21, 2022
Dialpad is the #1 tool for Sales Teams
We mainly got Dialpad for outbound sales calls for it's ability to install plugins for "click-to-call". It has been one of the best tools we've used for this purpose. We've also transitioned all our inbound phone calls for dialpad and use it in every aspect of our business for telephone communication with our customers.
- Outbound Sales
- Click to call
- Phone call reporting
- inbound phone calls through the mobile app
- Better customer support through T-Mobile. Horrible service and cannot effectively communicate with them. When I want to add licenses it takes days or weeks to get a response.
October 21, 2022
JT Famularo - Sands Investment Group
Here at Sands Investment Group, Dialpad is used to track call counts, analyze call outcomes, and review call recordings. The business problems the product addresses include trying to see conversion on cold calling. I personally use a dial pad to keep track of how many cold calls I make per day, per week, month, and quarter. I also enjoy using the recording feature. it allows me to review the conversation to see where I could improve in my cold calling. I also use the recording to double back and find any missing important information the prospect gave me.
- number of calls
- recording
- organization
- analytics
- statistics
- call lag -- sometimes there is a delay between my talking and the person on the receiving end.
- call clarity - to improve static of calls, once in a while, the signal is not strong.
Score 10 out of 10
Vetted Review
Verified User
Dailpad Talk has been a amazing assist to our team; when Covid-19 hit, we where faced with communication issues and scrambling to find a reliable Phone service that would fit our needs, Dialpad Talk has done so and has gone beyond our expectations.. we use it on our PC's and on our Cell phones, and both options have worked flawlessly. we love the fact we can respond to our techs in the field through text messages we all can see the message and see other employees responses, this also helps us ID what was the last thing done so the next Support guy can pick up after them without hunting anyone down. also transferring Images taken and sent to us to the support ticket is easy with the PC App... Over all we are impressed and very happy with the decision to use Dialpad Talk
- both PC and Phone Apps work flawlessly
- the features and analytics are amazing and handy
- easy to setup and get going..
- straightforward
- call translate to text could use some help but really i don't have anything else.