TrustRadius Insights
GoSquared is a versatile analytics tool that offers a range of use cases for various users. Representatives of an energy trading portal …
Starting at $0 Per Month [Unlimited Users]
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What is GoSquared?
GoSquared provides real-time website analytics to sites of all sizes. The real-time dashboard displays website analytics on an individual visitor basis. The Now App displays concurrent analysis (the visitors who are on your site right now) of your site performance.…
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Pricing
GoSquared Free - Access to the Now and Trends realtime web analytics dashboard.
$0
Cloud
Per Month [Unlimited Users]
GoSquared Analytics - Everything included in free plus premium analytics features.
$29
Cloud
Per Month [Unlimited Users]
GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub.
$79
Cloud
Month [Unlimited Users]
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.gosquared.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is GoSquared?
GoSquared combines real-time web analytics with a customer data hub, intelligent live chat, and marketing automation. The all-in-one platform aims to help online businesses grow.
– Analytics: traffic sources, campaign tracking, new visits %
– Live Chat: targeted messaging, lead capture, shared team inbox
– Customer Data Hub: automatic lead enrichment, company info, user segmentation and marketing automation
GoSquared Features
Additional Features
- Supported: Real-Time Analytics
- Supported: Live Chat
- Supported: Cutomer Data Hub
- Supported: API
- Supported: Email Reports
- Supported: Third Party Integrations
GoSquared Screenshots
GoSquared Videos
Introduction to GoSquared Live Chat
What is GoSquared
GoSquared Integrations
GoSquared Competitors
GoSquared Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Worldwide |
| Supported Languages | English |
Frequently Asked Questions
GoSquared provides real-time website analytics to sites of all sizes. The real-time dashboard displays website analytics on an individual visitor basis. The Now App displays concurrent analysis (the visitors who are on your site right now) of your site performance. The Trends App displays historical, trends and comparison analysis on real-time data. You don't have to wait 4 - 24 hours in order to compare todays current performance against last years. The Ecommerce App displays the same freshness of data and allows the user to easily filter products by transactions, revenue and quantity.
GoSquared also features a RESTful API for developers to build their own analytics tools. It is the same API that powers GoSquared and there is additional data that isn't found in the dashboards.
The most common users of GoSquared are from Small Businesses (1-50 employees).
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Reviews and Ratings
(25)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
GoSquared is a versatile analytics tool that offers a range of use cases for various users. Representatives of an energy trading portal have found immense value in using GoSquared to connect and track customers, enabling them to provide better and faster service based on customer interests. In addition, users who have tested GoSquared as part of analytics software packages have praised its real-time visitor views, highlighting that these insights are not available in Google Analytics. Moreover, customers who switched from a competitor to GoSquared now rely on it daily to effectively organize and decode their data.
GoSquared is widely used across hosted sites to monitor user activity, with the Labs Overview feature being particularly helpful for tracking user traffic trends. Some clients are also given access to their GoSquared data and live chat functionality, allowing them to closely follow project launches and track social media performance. Users appreciate the convenience of GoSquared's email reports and visual graphs, which break down traffic by day, week, and month. It has proven especially useful for an online subscription business that leverages it to track user behavior during the signup process and improve the flow based on obtained data.
Individuals also find value in using GoSquared for personal websites and community platforms to track visitors, analyze reader demographics and preferences, as well as identify referral sources. Additionally, organizations benefit from GoSquared's capabilities in web analytics, email campaigns, and live chat across different teams. The real-time monitoring of website visitors provided by GoSquared helps users gain valuable insights into customer behavior, campaign effectiveness, and product attractiveness. Notably, many users appreciate that GoSquared offers live data updates without relying on Google Analytics.
Users of GoSquared commonly recommend the software for its user-friendly features, rapid setup, and accessibility. They find GoSquared to be a useful tool for communication with customers during their shopping experience. Users also appreciate the event tracking function and relevant metrics for marketing strategies. Additionally, users find value in the real-time website traffic information, integration with Mailchimp, and the ability to segment data. The software's strong support and easy reporting on site productivity are also highlighted as positive features by reviewers. Overall, users suggest trying GoSquared for its ease of use, free trial demo, and useful analytics for understanding real-time user behavior.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
We have been using GoSquared for three primary use cases across different functions, and we plan to onboard other mission-critical teams on the platform. At the moment, our use cases are pretty simple; 1) Web Analytics - for the marketing team 2) Email campaigns - for the sales and marketing teams 3) Replacement for Intercom - live chat - for sales and customer support teams.
- We are a privacy-led data intelligence company hence every product that we use must be focused on privacy and that is where GoSquared shines, especially from a web analytics point of view.
- GoSquared has basically helped us replace Intercom - we were paying for Intercom but we weren't really using it completely due to it being more or less a point solution.
- It has also helped replaced Outreach.io for us as the email messaging is pretty much on point. Both our sales and marketing team use GoSquared along with Hubspot for marketing messaging.
- There aren't really too many negatives but GoSquared's customer support definitely could make use of some more training. Not that we need to reach out to support too often.
- Maybe a few more integrations with other platforms out there.
- Reporting could definitely be improved, exporting it to Excel is a bit of an hassle.
- Real time web analytics, more importantly, access to daily email reports.
- Ability to respond to clients quickly.
- Integrations with Slack and Zapier.
- Privacy led - it doesn't collect and personally identifiable information or PII.
- TAT for customer queries has come down drastically - we have been seeing higher conversions for trials since we implemented GS.
- I end up spending a lot of my time on the GS platform - can't really mark it as a positive or a negative comment.
- Our email marketing campaigns have been getting better responses ever since we moved to GS, although our messaging does have an impact on the response rate.
- Intercom and Mixpanel
GoSquared suited us much better than the two alternatives that we evaluated. We were already an Intercom user but GoSqured suited our requirements much better. The look and feel of the product is a subjective topic but I personally felt that GS does a better job here. Also, I will recommend any potential customer of GS to check out Mixpanel as well, they have a very competent product and you can't go wrong with either of the options.
This is a great tool to organize your thoughts by getting the data effectively. The interface is quite user-friendly and even a layman using it for the first time can decode the way the tool has to be used to its full potential.
- Data Analytics.
- Live Chat and Sales.
- Lead Management.
- Dashboard
- Emails linked/synched with the existing user accounts.
- Chat Interface
- Automated Bot Response.
- Web Analytics.
- Chat Support.
- Emails/Messaging.
- Top-to-bottom funnel conversion.
- Increased NPS.
- Reduced TAT to respond.
- Google Analytics, Adobe Analytics and Heap
GoSquared acts as an end-to-end tool taking care of most of the needs of the organizations unlike most of the competitors. Even while covering a vast scenario, GoSquared handles all the tasks pretty well.
May 02, 2018
GoSquared is just superb
We use GoSquared on all the sites we host to keep tabs on how active they are. The Labs Overview that GoSquared has is VERY useful for this as it allows us to see how many users are using each site we host at any time. If a service is slowing we can easily see if there is a peak in traffic.
We also give some clients access to their GoSquared data and live chat.
We also give some clients access to their GoSquared data and live chat.
- Real-time usage
- Trending usage over the last week or month
- Great overview of all site usage
- Pricey
- Lack of good features on cheaper tiers - e.g. a usable chat service
- Buggy RSS feed integration
- Better view of traffic spikes on very busy sites
- Live chat is very useful for communicating with users
- Its an extra selling point for new clients