TrustRadius Insights
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have …
Starting at $20.99 per user/per month
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What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
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Popular Features
- Answering rules (24)9.090%
- Call park (26)8.686%
- Call recording (23)8.383%
- Directory of employee names (27)8.383%
Pricing
Essentials
$20.99
On Premise
per user/per month
Premier
$26.59
On Premise
per user/per month
Elite
$38.49
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
MiCloud Connect - Client Demo
YouTube
MiCloud Connect Client Demo
YouTube
MiCloud Connect Client Demo
YouTube
MiCloud Connect Demo
YouTube
MiCloud Connect Demo
YouTube
Mitel MiCloud Connect Business SMS
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is MiCloud Connect?
MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.
MiCloud Connect Screenshots
MiCloud Connect Video
MiCloud Connect Client Demo
MiCloud Connect Competitors
MiCloud Connect Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
MiCloud Connect Downloadables
Frequently Asked Questions
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Reviewers rate Answering rules and Audio conferencing highest, with a score of 9.
The most common users of MiCloud Connect are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(115)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
MiCloud Connect has proven to be a versatile tool for various organizations, addressing a range of communication challenges. Users have leveraged the software's feature set and add-ons to effectively manage call logs and activity, streamlining telephony functions and enabling users to become more independent of IT support. The intuitive GUI-based setup offers multiple options for call routing, forwarding, automatic transfer, and voicemail management. The ease and intuitiveness of transferring calls and taking messages with MiCloud Connect have saved users valuable time.
Furthermore, MiCloud Connect's one-click dialing of colleagues promotes efficient communication within organizations. The software enables true four-digit dialing across WAN, resulting in significant cost reduction for medium-sized offices. In addition to voice calls, MiCloud Connect also offers conferencing, fax to email capabilities, and chat messaging for quick responses within the organization, enhancing collaboration and productivity. The centralized platform enables seamless work in and out of the office, making it easy to manage multiple office locations with one interface. With its user-friendly features and ability to integrate multiple systems, MiCloud Connect proves to be a valuable solution for organizations looking for cost-effective voice communications and unified collaboration tools.
Attribute Ratings
Reviews
(1-25 of 28)Companies can't remove reviews or game the system. Here's why
June 23, 2022
MiCloud Connect Review
70%
7.0
70%
7.0
67.5%
6.8
80%
8.0
June 20, 2022
Mitel - I tell you it's worth it!
70%
7.0
94%
9.4
35%
3.5
5%
0.5
June 19, 2022
An essential tool for business communication.
90%
9.0
94%
9.4
90%
9.0
80%
8.0
September 09, 2021
Essential for Office Communication
90%
9.0
90%
9.0
80%
8.0
N/A
N/A
40%
4.0
88%
8.8
57.5%
5.8
40%
4.0
September 17, 2019
ShoreTel Sky VoiP review and consideration
Score 8 out of 10
Vetted Review
Verified User
40%
4.0
58%
5.8
22.5%
2.3
100%
10.0
September 12, 2019
Eye on the ball...
90%
9.0
90%
9.0
90%
9.0
90%
9.0
September 05, 2019
easy to use application, sometimes a bit technical
34%
3.4
58%
5.8
25%
2.5
30%
3.0
February 14, 2019
MiCloud is a great benefit to our company
90%
9.0
90%
9.0
90%
9.0
N/A
N/A
February 01, 2019
MiCloud Connect Review
80%
8.0
90%
9.0
85%
8.5
70%
7.0
March 14, 2018
ShoreTel Easy and Rock Solid
96%
9.6
100%
10.0
N/A
N/A
N/A
N/A
February 01, 2018
Shoretel is made for all business models, big and small!
100%
10.0
100%
10.0
100%
10.0
N/A
N/A
October 05, 2017
ShoreTel review from the trenches
50%
5.0
50%
5.0
50%
5.0
N/A
N/A
September 08, 2017
From the perspective of a single technology user.
36%
3.6
42%
4.2
40%
4.0
N/A
N/A
August 14, 2017
Amazing Customer Service / Support
Score 1 out of 10
Vetted Review
Verified User
26%
2.6
34%
3.4
N/A
N/A
10%
1.0
June 26, 2017
ShoreTel VoIP PBX
80%
8.0
100%
10.0
50%
5.0
N/A
N/A
N/A
N/A
76%
7.6
40%
4.0
N/A
N/A
May 02, 2017
Great phone system that ShoreTel is
20%
2.0
60%
6.0
50%
5.0
N/A
N/A
94%
9.4
96%
9.6
45%
4.5
85%
8.5
January 18, 2017
Shore-nuff ShoreTel is still Awesome!
94%
9.4
96%
9.6
75%
7.5
80%
8.0
November 18, 2016
Shortel Install and expansion
58%
5.8
60%
6.0
50%
5.0
N/A
N/A
November 16, 2016
Shortel makes business simple!
100%
10.0
100%
10.0
100%
10.0
100%
10.0
November 15, 2016
ShoreTel worked for us
10%
1.0
28%
2.8
N/A
N/A
N/A
N/A
48%
4.8
28%
2.8
N/A
N/A
70%
7.0
August 10, 2016
ShoreTel works for our mobile workforce
Score 1 out of 10
Vetted Review
Verified User
33.333333333333336%
3.3
66%
6.6
70%
7.0
10%
1.0