NinjaOne

NinjaOne serves as our platform for managing thousands of customer endpoints, providing invaluable support and sales capabilities to our teams. For sales purposes, we obtain all the necessary information to effectively notify clients when upgrades or replacements are required. By providing proactive support, we ensure that our clients remain operational and efficient.

• Sales use to determine client upgrades is essential.

RepairShopr

RepairShopr, CYRISMA

I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.

• Time Savings Is Huge
• Onboarding Made Easy
• Backup Hassle Free
• Remote Management With Click Of Button
• Scripting and Automation Simple

Atera, Syncro and Microsoft Intune

Microsoft 365, DX Spectrum, Parallels Desktop for Mac, Xcode

We use NinjaOne to manage our PCs and servers. We brought in NinjaOne to help automate software installations, patch management and generally the ability to manage our PCs and servers. We currently have NinjaOne deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. We have our PCs to auto patch windows updates and we are making use of the built in software patching of other products as well. We have some of the servers auto patching that are not as critical. We have also written a number of scripts to make changes to the PCs or add software as the need has arised.

• Windows patching as we cannot get employees to do it themselve so that alone is making an impact
• having data about our pcs all the time which we did not have before
• remote access to pcs in a variety of ways vs hoping remote desktop would work

Microsoft Intune, ManageEngine Patch Manager Plus and N-able N-central

ThreatLocker, Rapid7 InsightVM, SolarWinds Observability

We use NinjaOne daily to keep track of inventory of the hardware and software we have deployed. We push updates to all desktops to keep them up to date with all software, not just Microsoft updates. Once of the best features we use is the remote control part where you can take over a users desktop to either help them with an issue or just remotely work on the PC when the user is not there.

• NinjaOne allows a small team of 3 users support over 400 desktops and keep them up to date and working at peak performance.

ManageEngine Log360, Freshservice

We currently use NinjaOne to manage 2000+ endpoints across hundreds of customers. It handles our remote access to the devices, OS patching, software patching, and management automation. I have used multiple other RMM solutions in the past, but NinjaOne has been the easiest to get up and going at a pretty advanced level. It does everything we need and does it quickly.

• Has allowed us to increase the number of devices/clients we service without an equal increase in headcount
• Has been a key component in our push to standardized deployments across customers
• Compared to our previous RMM solution it does more for a lower cost

ConnectWise Automate and ConnectWise RMM

Cove Data Protection, SentinelOne Singularity, Blackpoint MDR