Verint Community (Telligent) Reviews

9 Ratings
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Score 9.8 out of 100

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Reviews (1-6 of 6)

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Lisa Allison | TrustRadius Reviewer
September 09, 2020

Don't gamble with your community. Verint is your best bet!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • A wealth of OOTB functionality, keeping customization light if preferred.
  • Insightful analytics built into the platform.
  • Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
  • You can control permissions down to the content level.
  • Accessing user view widgets for personalization.
  • Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
  • Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
  • Cannot edit tags without editing content.
  • Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
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Anonymous | TrustRadius Reviewer
September 19, 2020

Verint Community (Telligent) - flexible platform for experienced community teams

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
  • The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
  • The design of some of the widgets could be improved and made consistent across application types.
  • You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
  • The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
  • The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
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Anonymous | TrustRadius Reviewer
September 11, 2020

THE Ideal Solution for Both Internal and External Communities!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
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Anonymous | TrustRadius Reviewer
September 09, 2020

If you can envision it, you can build it

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Flexibility - if you can dream it, Verint can enable it!
  • Search is powerful.
  • Customer Support is very strong.
  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
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About Verint Community (Telligent)

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.
Categories:  Collaboration,  Web Portal,  Community

Verint Community (Telligent) Features

Has featureDiscussion and Q&A Forums w/Verified Answers
Has featureBlogs
Has featureWikis
Has featureKnowledge base
Has featureFile/Resource Gallery
Has featurePolls
Has featurePublic, Private, and Semi Public or Private Groups/Micro-communites
Has featureGamification
Has featureMember Presence Indication
Has featurePrivate Messaging
Has featureReputation Scoring Model
Has featureContent and People Recommendation Engine
Has featureEngagement Reporting (w/ Data Visualization)
Has featureFlexible UI configurable at site and group level
Has featureCase Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
Has featureAutomation Studio : Built-in Developer Tools
Has featureWidget Studio : Built-in Developer Tools
Has featureTheme Studio : Built-in Developer Tools

Verint Community (Telligent) Integrations

Sitecore Experience Platform, MS SharePoint, Salesforce CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Verint Knowledge Management

Verint Community (Telligent) Competitors

Higher Logic, Salesforce Community Cloud, Khoros Communities (Formerly Spredfast + Lithium), Jive-x (Discontinued)

Verint Community (Telligent) Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Verint Community (Telligent) Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Email

Verint Community (Telligent) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request