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ActivTrak's contribution to productivity analysis.
March 14, 2024

ActivTrak's contribution to productivity analysis.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We use ActivTrak to monitor employee's productivity and overall efficiencies.
  • Provides actionable metrics.
  • Objective data.
  • Report capabilities.
  • I'd like to see more individual metrics rather than team-based metrics. For instance, we'd like to add Focus and Collaboration to our metrics reports, but that's only available for team comparison.
  • More flexibility with setting different parameters for part-time versus full-time employees as opposed to having a one-size-fits-all.
  • Simple things like selecting the users can be clunky.
  • Enables us to continue remote work.
  • Measure new employees while in probationary period.
  • Monthly metric reports for individual feedback.
  • Workload balance.
  • Working hours.
  • Screen view.
Actual work being done versus what we thought was being done.
The Healthy vs. Over and Under has helped managers see where employees have more capacity and those who need to delegate some of their work.
N/A
N/A

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Due to the program's versatility, we're able to calibrate it to fit our company's needs. We mainly use ActivTrak to pull metrics for our managers and team to show where we're excelling and where we need to pay more attention. Each user has their own log-in, so they can monitor
their usage in real-time.

ActivTrak Feature Ratings

Workforce Analytics
7.5
Automated data collection
9
Data analysis
8
Benchmarking
7
Pre-built content
7
Data management
8
Self-service insights
6

Using ActivTrak

9 - Sales, service, admin, HR, marketing.
2 - President and HR.
  • Metrics.
  • Supervisory
  • Policy compliance.
  • Provide metric reports direct to users.
  • Enhance business and hiring decisions based on data.
  • Identify high and low performers.
  • Measure focus by employee.
  • Measure collaboration by employee.
  • Build out remote workforce.
we like the program!

ActivTrak Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes.
When we needed to get information on why an employee's productivity was showing much higher than normal, we learned through the support team that we needed to change our thresholds. Once that was done, our measurements appeared to be in line with expectations.
Excellent follow through and knowledge.

Using ActivTrak

ProsCons
Like to use
Consistent
Unnecessarily complex
Requires technical support
Slow to learn
Feel nervous using
Lots to learn
  • Productivity metrics.
  • Personal insights.
  • Working hours.
  • Capacity planning.
Users without a lot of tech comfort don't adapt to using it.