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I love ADP
Updated February 19, 2020

I love ADP

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is being used by our entire company (since around 2005). I myself have worked with ADP for 25+ years. I'm a devout user. I receive calls all the time to change to another company & I always turn down even meeting with them. Thank goodness my company lets me decide this!
  • I have had nothing but great experiences with ADP, but, on the occasion that I do run into an issue, it always gets resolved by bumping it up the ladder. I've never come away without a resolution.
  • ADP has long call wait times, especially at the end of the year - that's my only complaint.
  • ADP is a good investment for the money.
I’m not in HR.
I cannot provide a response as we do not use in person training from ADP.
I do not understand this question.
  • Online open enrollment
Found it too difficult to use.
None
I find that ADP employees are very well trained. They are friendly and very capable.

ADP Workforce Now Feature Ratings

9.3
Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.5
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
Not Rated
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
10

Using ADP Workforce Now

210 - time-cards
payroll processing
HR
2 - It helps to have a payroll background.
  • time-cards
  • payroll
  • Would like to use it for open enrollment
  • Open Enrollment
I love ADP!

Evaluating ADP Workforce Now and Competitors

  • Price
  • Product Features
  • Product Reputation
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
I wouldn't change - I love ADP.

ADP Workforce Now Implementation

I was not involved in implementation, but the woman who was said it went pretty smoothly.
  • Implemented in-house
  • Just learning to navigate - but it went well.

ADP Workforce Now Training

  • Online training
Very Good - although speaking with an individual was sometimes easier & better.
Yes, it was fairly easy. Yes, I recommend this approach.
We did not use in person training.

Configuring ADP Workforce Now

I do not have any experience with configurability.
No, none.
No - we have not done any customization to the interface
No - we have not done any custom code
None

ADP Workforce Now Support

I've never had any issues with ADP. I'll stay with them till I retire!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Hello Jeanine,



Thank you so much for reaching out about Mattie! I’m happy
that she impressed you with her service and knowledge. I definitely know what a
gem we have with Mattie, we’re very lucky to have her! I’m glad this was a
great start to your week and I hope you continue to enjoy the rest of it. Thank
you for being a valued client!





Respectfully,











cidimage002gif01D4DB0F7D8445C0

















Stephanie Silver

Manager, MAS-West Client Services

111 W. Rio Salado PKWY, Tempe, Arizona 85201

480-667-7538

stephanie.silver@adp.com


























































Upcoming Out of Office:
None





From: Jeanine Butler <Jeanine.Butler@HopeOrthopedics.com>


Sent: Monday, February 3, 2020 11:27 AM

To: Silver, Stephanie (ES) <Stephanie.Silver@ADP.com>

Subject: C-10006213896 -- Mattie Whitt












WARNING: Do not click
links or open attachments unless you recognize the source of the email and
know the contents are safe.












Dear Ms. Silver,





I had the pleasure of working with Mattie this morning and I
must say I was very impressed with her. Some of the questions that I asked her
had been investigated before I even asked them – I loved that. She was
pleasant, courteous, knowledgeable & friendly – she listened to everything
I had to say & answered accordingly. Just such a nice way to start a
Monday. I hope you know what a gem you have there! This is exactly why I stay
with ADP!





Cordially - Jeanine

Using ADP Workforce Now

What can I say? I love ADP.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting
  • Payroll processing
  • Open Enrollment
Yes, but I don't use it

ADP Workforce Now Reliability

Nothing to speak of.
Never an issue.

Integrating ADP Workforce Now

Relationship with ADP

It was so long ago that I do not recall.
Again, I do not recall.
Pricing.
No, none.

Upgrading ADP Workforce Now