Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have used ADP Workforce Now for over 10 years in our organization. I feel like, in more recent years, ADP has enhanced many of their products and the care we receive from our account manager meets our current needs. I do feel that pulling reports could be made a little easier, but other than that, I have no issues and am pleased with ADP Workforce Now.

Pros and Cons

Excellent response time and knowledge from our Account Manager
Easy to process payroll

Making reports user-friendly, meaning just making quick selections of information that you need to pull the reports quickly. There is not always a report that really gets all the information you want to have on it.
Difficult to get the employment verification to work. Not very easy to navigate. Gave up using the free service offered by ADP.

Scalability

Systems Integrated With

The 401K deductions into our 401K Plan Administrators website.

I was not involved with the integrations process as that was handled by my Director.

Alternatives Considered

Paycom and Paycor

We decided to stick with ADP as that seems to be going well for us, but I will say that Paycom seemed very user-friendly when I sat in on their presentation.

Likelihood to Recommend

ADP Workforce Now is user-friendly for employee access. It is also easy to use when processing payroll. My suggestion would be to make report-pulling easier and the process of selecting the information you want much simpler.

My experience with ADP Workforce Now.

Overall Satisfaction with ADP Workforce Now