Item: ADP Workforce Now
Rating: 3
Author: Verified User

Use Cases and Deployment Scope

We use it for Human Resources Information and Payroll. It's used mainly by HR and Finance, but all employees have access to update their personal information, open enrollment, and access pay and annual statements. HR uses it for data reporting and maintenance, some benefits administration automation, setting up benefits self-service. Finance for payroll and related taxes, annual statements, etc.

Pros and Cons

Comprehensive employee data storage.
Quick payroll delivery.

Departments within ADP don't communicate well - so problems can bounce around and take forever to resolve.
They are quick to sell-in carrier connections and management reports, but setup is laborious and slow.

Return on Investment

Neutral. We believe it's competitive for how we use it.

Scalability

I've only used it at our current size. I assume it's scalable because many larger companies use it, but there are aspects of our benefits administration that I've been told must be done manually (like employee's deduction changes incoming from an external 401k provider) - and I can't imagine doing that for a multi-national. Assuming other solutions are available at that size.

Systems Integrated With

Medical, Dental and Vision Insurance, including COBRA administration
401(k)

For all of the above ADP manages or should be managing new users/enrollments and terminations, as well as carrying through payroll deductions and ACH calculations for those providers. Setup has been difficult to set-up and troubleshoot. If you can get a feed into production that's working - great, but expect it to take months if that feed stops working or needs a fix.

Alternatives Considered

This system was grandfathered in before my time and has so much historical data that we haven't looked to replace . . . yet.

Likelihood to Recommend

For payroll and recordkeeping, it does the job well. But in my experience the sales pitches promise more than the product delivers.

Works well when it works well, when it doesn't . . .

Overall Satisfaction with ADP Workforce Now