Still wondering
October 06, 2021
Still wondering
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We are using it across the board. We use it to capture T&A, process payroll, benefits, and HR. We have begun to use the ability to enroll in benefits and it has cut down on the paper of open enrollment. Next, we are integrating the HR onboarding for new employees. That will help us because at this time we do not have a dedicated HR-Payroll department.
- Collects time via timeclock
- Shares screen when explaining problems to support
- Adding new employees
- Customer support - when you have a question it is sometimes difficult to reach someone who understands what you are asking for help with. The automated options on the phone are not always enough.
- Response time when using the website to ask a question or needing something done to fix a problem. Reaching someone who understands.
- Set-up of the home screen
- unknown
- unknown
- Outside 401K company
- Benefits broker
I was not able to achieve much success with processing the contributions and any other data to the outside 401K providers. We are still working on getting our benefits broker to have access.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
Yes
Would you buy ADP Workforce Now again?
Yes