Scalable, But Intensely Frustrating
October 06, 2021

Scalable, But Intensely Frustrating

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now across the entire organization except for one restaurant. We have five restaurants, a farm, a processing/manufacturing center for pharmaceuticals, a pharmacy, a management/office company, and construction. Each of these uses ADP Workforce Now for onboarding new employees, payroll, tracking certifications, tracking PTO accrual and use, and more.

Pros

  • Providing learning centers / posting Q&As for most tasks.
  • Very technical and robust reporting and accounting features.

Cons

  • Too technical for the average user, especially in HR.
  • Onboarding is really glitchy: users don't get the emails, there are errors in the form, are unable to upload documents, etc. to where we have to onboard another way.
  • Training and support teams are mostly incompetent.
  • Strange rules that prevent certain actions during the start or preview of payroll - can't input garnishments, but you can still change wages.
  • Updating someone's pay doesn't always show up in the pay batch.
  • When adding an employee to another position or another company, it doesn't transfer over the tax withholdings or direct deposit information.
While I hate this product, it is really good at scalability. You can add multiple users and multiple companies, and thousands of employees. The cost is very good and doesn't scale with number of employees, which is rare among payroll/HR software.
  • Slack
  • T-Sheets
  • Okta
Closed API, so was not able to connect to Okta well. Slack was fine. There are also some apps on the ADP marketplace that connect very well; we used Built For Teams in this way.
We loved RUN Powered by ADP, but it was no longer compatible with how big the company was. We currently use and love Monday and Slack. QuickBooks Time is very important to our company, especially construction because it allows GPS tracking of employees. 7shifts is great for restaurants because employees can easily trade shifts. Sling is easy and cheap for us to track time for office employees. Rippling looked very nice, and we really want to switch to them, but their pricing model was high for us. One benefit of ADP Workforce Now is that you pay a flat rate and not per employee, so scalability is very cheap, unlike other software.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

They generally take several days to respond to a request. I had to escalate several requests that had to do with employee pay before a payroll. [I believe] the account managers we have had have been incompetent and/or rude, as were most of the trainers we had. I look up most answers myself or have to post in the Bridge to get answers most of the time.
Slack, monday.com, QuickBooks Time (formerly TSheets), 7shifts, Sling
Background: We previously had 7-9 different accounts on RUN Powered by ADP for our different businesses. We were really excited to have it all consolidated to one account and have different users log in to the one account with ADP Workforce Now. However, from the start, there were issues: They wouldn't give us access to the software so we were trained before we could access it; I had to constantly email our project manager to grant us access before we had payroll the first week of January. Even once we finally got access (the week before payroll), we had to input 10-20 new employees and learn the software for ourselves. We have used it for over 9 months now and still have constant issues. We have submitted upwards of 50-60 service requests because our trainers were bad and our software is glitchy. We have been horrified by the incompetence of our ADP Workfore Now team. The software could be very good, but it seems to be in horrible hands.

ADP Workforce Now Feature Ratings

3.3
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
Not Rated
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
Not Rated
2.5
Pay calculation
4
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
3
Benefit plan administration
1
Direct deposit files
2
Salary revision and increment management
4
Reimbursement management
1
3.0
Approval workflow
3
Balance details
3
Annual carry-forward and encashment
Not Rated
5.0
View and generate pay and benefit information
5
Update personal information
5
View company policy documentation
Not Rated
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    We're very sorry to hear that you've experienced challenges. We would like to see if we can address some of your items. If you would be open to working with our team, at your convenience please reach out to us directly at Ambassadornow@adp.com. We look forward to providing a better experience.

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