Scalable, But Intensely Frustrating

While I hate this product, it is really good at scalability. You can add multiple users and multiple companies, and thousands of employees. The cost is very good and doesn't scale with number of employees, which is rare among payroll/HR software.

They generally take several days to respond to a request. I had to escalate several requests that had to do with employee pay before a payroll. [I believe] the account managers we have had have been incompetent and/or rude, as were most of the trainers we had. I look up most answers myself or have to post in the Bridge to get answers most of the time.

Background: We previously had 7-9 different accounts on RUN Powered by ADP for our different businesses. We were really excited to have it all consolidated to one account and have different users log in to the one account with ADP Workforce Now. However, from the start, there were issues: They wouldn't give us access to the software so we were trained before we could access it; I had to constantly email our project manager to grant us access before we had payroll the first week of January. Even once we finally got access (the week before payroll), we had to input 10-20 new employees and learn the software for ourselves. We have used it for over 9 months now and still have constant issues. We have submitted upwards of 50-60 service requests because our trainers were bad and our software is glitchy. We have been horrified by the incompetence of our ADP Workfore Now team. The software could be very good, but it seems to be in horrible hands.