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ADP is a great source for handling our pay needs
October 25, 2023

ADP is a great source for handling our pay needs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I have used ADP Workforce Now for over 8 years. The representatives are always helpful to resolve issues when they arise & keep us updated as compliance laws are always changing.
  • Resolve issues
  • Keep us informed with changes
  • Ease of navigation
  • Speed of pages loading could be faster
  • Time out is too frequent - wish it did not time out while in use
  • Time out warning is not visible - it just shows inaccurate data & spins so it's not clear you've timed out
  • Saves time with many features offered
  • ADP's service center keeps us informed of changes in laws as they arise
  • The Bridge is useful to help answer questions we may have
ADP is well flexible for handling the majority of our payroll and HR
needs. Adding new functions are generally easily carried out with the
ADP client service team as our company continues to grow. Reports
generate fairly quick and are accessible in multiple areas, which is
convenient. ADP also provides numerous way for our team to clock in and
out which is also a nice benefit for when the main clocking option is currently unavailable.
Working with our ADP service team, we fully changed over to the time clock system. We also implimented clocking from phones, tablets and removed the wall clocks for all to start clocking though a mobile device. This has worked out best as the wall clocks seemed to be offline too frequently.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Our representative is very knowlegable and is always able to assist with our ever changing needs. The only issue is when our rep is unavailable, sometimes it may take longer for the backup to figure out how to handle when it cannot wait for our assigned rep to be available.
ADP is well suited for handling the majority of our payroll and HR needs. Adding new functions are generally easily carried out with the ADP client service team as our company continues to grow. Reports generate fairly quick and are accessible in multiple areas, which is convenient. ADP also provides numerous way for our team to clock in and out which is also a nice benefit for when the main clocking option is currently unavailable.

ADP Workforce Now Feature Ratings

8.3
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.4
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
6
6.5
Approval workflow
8
Balance details
5
Annual carry-forward and encashment
Not Rated
6.5
View and generate pay and benefit information
4
Update personal information
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.7
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
5.0
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
5
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
Not Rated
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
6.5
Job Requisition Management
Not Rated
Company Website Posting
7
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
6

COVID-19 Response

Nothing much to report on this as the flow continued as usual.
We did not have any issues returning to work. N/A subject
Communications are relayed by our HR team though ADP notification which seems to work quite well.
They are able to submit information so we can retrieve which is helpful.

Using ADP Workforce Now

5000 - Payroll, HR & self service
I am not aware of any in hours supporters
  • time keeping
  • reporting
  • tracking
  • ADP report offerings
  • Mobile Solutions
  • Time keeping
  • Not sure
  • Will see in future what else ADP has to offer
  • We use most ADP offerings at this time
Most needs are satisfied at this time.

Evaluating ADP Workforce Now and Competitors

Not Sure
  • Ease of Use
I was not involved with the purchase. The old system was quite manual and we have been going in a more automated direction since additional features have been presented.
Ease of navigation and record keeping. Not sure this question is applicable for me to answer.

ADP Workforce Now Implementation

I was not involved with the purchase.
  • Don't know
  • I was not involved with the purchase.
  • I was not involved with the purchase.
  • I was not involved with the purchase.

ADP Workforce Now Training

  • In-Person Training
  • No Training
The bridge can help answer most questions.
I did go to an ADP training event in person & left with some new information.

Configuring ADP Workforce Now

Many things can be adjusted to help configure on both ends from us & ADP's reps.
Call support if it seems impossible & they may be able to find another way.
Yes - we have customized the interface extensively - We have many custom fields in which we apply settings for.
Yes - we have added extensive custom code - Yes, we add custom codes regularly.

ADP Workforce Now Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support cares about my success
None
I believe we did - unsure.
Excellent support was provided when changing our time clocks over from the wall clocks to mobile solutions.

Using ADP Workforce Now

Navigation is quite easy until features are moved or replaced with updates.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Employee profile look up
  • Dashboard
  • Payroll schedule
  • ireports - very manual
  • Timeout - no warnings
  • updates needed to reports when changes happen
Yes - It's spotty for some at times but seems to work better than the wall clocks.

ADP Workforce Now Reliability

Usually issues can be resolved quickly.
Pages do not always load quickly - could be faster as they seems to spin & think too long for each inquiry.

Integrating ADP Workforce Now

  • File import/export
File imports seem to load fairly quick.
N/A

Relationship with ADP

I was not involved
I was not involved
I was not involved
No, I was not involved

Upgrading ADP Workforce Now

  • Not sure
  • Not sure
  • Not sure
  • Not sure
  • Not sure
  • Not sure