Overall Satisfaction with Apple iCloud
The most used part of Apple iCloud that we have is iCloud KeyChain. It is used to back up login credentials and authentication for various apps. We use it across all our devices in the company. The main problem it solves is that it makes transition from one device to the next very easy for each user. They can simply log in to their iCloud account on the next machine and KeyChain restores their authentication information seamlessly.
- Backup of login credentials with KeyChain works particularly well. No other competitor can match the fully integrated nature of iCloud because Apple owns the operating system.
- Seamless syncing with iCloud Backup works to a decent degree. Competitors like Dropbox are catching up, but iCloud comes out of the box and ready to go on new Apple devices, so it saves time for IT.
- iCloud contacts helps with organization-wide syncing of contacts.
- There's lack of configuration options for most iCloud services. You cannot tune things to your IT department's requirements often.
- It would be nice to have unlimited iCloud Backup by default across all devices.
- iCloud Mail needs improvement of UI/UX.
- Definitely saves us time when users have to upgrade their devices. That's positive ROI due to KeyChain.
- I don't see much negative ROI impact because if iCloud is inappropriate for a particular use case, we can easily use a replacement.
iCloud is the most well integrated into Apple's operating systems. There is no comparison between Meldium's auth, which is browser based, and KeyChain, which is pre-installed and integrated into iOS and Mac OS. Dropbox doesn't do backup/restore of logins and auth-data yet, although they may catch up in the future. For most other iCloud services like iCloud Calendar and iCloud Mail, the competitors do not have the same cross device seamless data syncing that iCloud provides.
Apple iCloud really does a great job with KeyChain and it is very well suited if you have to transition users from one device to the next. For larger organizations, say, over 25 people, you probably want a more full-fledged auth manager. I would not recommend using iCloud for their Calendar and Mail apps.