Good Product - not 100% webbased
Anonymous | TrustRadius Reviewer
Updated March 16, 2018

Good Product - not 100% webbased

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ascentis HR

Acentis provides timely support
HR has allowed the employer and the employees track attendance. We store all our personnel information within the program. It is user friendly for staff but the admin component is not webbased, Citrix based
  • Web based interface for employees
  • Track attendance
  • Allows employees to make changes to their information
  • Quick customer service responses
  • Web interface is user friendly
  • Employer interface is Citrix based and extremely cumbersome
  • Employer portal is not web-based
  • There is no app for it
  • Time and attendance could be more flexible in scheduling
  • Track employee attendance
  • Not fully web-based
  • Reasoanably priced
Acentis HR upgrade went extremely smoothly.
Automated employee tracking.
Employee information, employees can upload information

Ascentis Feature Ratings

Employee demographic data
5
Employment history
7
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
4
Organization and location management
4
Pay calculation
2
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
7
Update personal information
8
View job history
5
View company policy documentation
5
Employee recognition
1
Pre-built reports
2
Review reminders
1
Multiple review frequency
1
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
New hire portal
2
Manager tracking tools
1
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Job Requisition Management
1
Applicant Tracking
1

Using Ascentis HR

180 - We deliver Paramedic Services (140 staff)
Child Care, Social Housing, Ontario Works and Administration (40 staff)
1 - Our EA/HR assistant support staff in entering their time and trouble shooting any issues
  • Requesting Time Off
  • Human Resources Letters
  • Employee information
  • Use it as an organizational list
  • Request time off on a mobile device
  • Approve Time off on a mobile device
  • Employee Benefits
  • Applicant data base
  • Screening new job applicants
The admin is not web based, using citrix sessin

Evaluating Ascentis HR and Competitors

Yes - paper process using email
  • Price
It was a very economical
Look for a product that was all web based and totally integrated with Microsoft Outlook

Ascentis HR Implementation

No real issues to be honest
Change management was minimal - Very lttle issues with the new product very user friendly Except admin which is not web based
  • Loading all the employee data
  • uploading the HR documents
  • determining the appropriator approve process strings and when a manager is off who handles it

Ascentis HR Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - There were many issues logging into the admin section via a citrix session, they finally go me connected but it did take some time to resolve.

Using Ascentis HR

Based on the fact that the back end administration is not web based and requires a citrix session
ProsCons
Technical support not required
Well integrated
Quick to learn
Familiar
Do not like to use
Inconsistent
  • Employees viewing their profile
  • Employees requesting Leave
  • Employees looking up staff in the organization
  • Employee portal
  • Back end administration - Not web based
  • Reminders do not work unless you run a report
  • no integration of calendar with Microsoft Outlook or any other calendar system
Yes - The mobile interface works very well, easy to request and approve time off

Ascentis HR Reliability

It would work for small organizations, and larger ones
Yes it is always available except the back end is citrix based and is not always available
no issues here

Integrating Ascentis HR

Did not integrate with calenders
  • we tried accpacc
  • does not integrate with calender's
  • we attempted to integrate benefits
  • applicant data base
We were not able to integrate with outlook calendar
Benefits was to confusing
Accpac was too expensive
We are to small an organization for the applicant data base
  • Microsoft Outlook Calenders
  • Financial System
No they do not support Microsoft Outlook Calendar integration last time we checked
If it were more economical we would consider financial integration
  • File import/export
Basic file export for mailing lists and employee information
I would strongly suggest they integrate with calendar systems - i.e. Microsoft Outook

Relationship with Ascentis

Sales were very professional and ccommodating
Very easy to work with and great staff
No really, just make sure you are getting the product that will work for your size organization

Upgrading Ascentis HR

  • more Web based functionality
  • went from PC based computer program to web based except the admin section still citrix based
  • hoping for integration with Microsoft Outlook Calendar
  • Easier integration with Payroll