BigCommerce Review
June 10, 2019

BigCommerce Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We use it strictly as an e-commerce platform for selling of autmotive keys and remotes for B2B. It is used by our entire company for researching and marketing to locksmiths, repo agents and locksmith supply companies across the continental United States. We have been, overall, very happy with our experience. There are issues that we face using the platform, but generally, we are able to work through them or find a work around.
  • Easy to use.
  • Large product catalogs supported very well.
  • Up time is very important to us.
  • Faceting and filtering should be easier and offer more options for facets.
  • Themes are generally very expensive.
  • Apps should be available to Admins, at least for testing.
  • Overall, our experience on BigCommerce has been a good one.
  • We are able to reach a mass market of locksmiths and locksmith supply companies for our B2B model
  • Addition of Amazon Channels has increased our sales and reachability.
While there is a lot of room for improvement to the overall platform, we are satisfied with our experience on BigCommerce.
We do not use API at this time.
We stayed with BigCommerce as we are familiar and comfortable with the platform and how to manipulate it for our needs. This isnt to say that we are not always looking and testing other platforms.
Small product catalogs will shine on this platform. Until they implement a better strategy for faceting, I cannot recommend it for automotive parts stores (year, make and model filtering, for example, is impossible to do without third-party developers or API programming). Their canned response for every issue is: "There's an app for that" or "Contact a developer".

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
8
Bulk product upload
3
Branding
1
Mobile storefront
6
Product variations
1
Website integration
5
Visual customization
8
CMS
2
Abandoned cart recovery
1
Checkout user experience
2
eCommerce security
8
Promotions & discounts
1
Personalized recommendations
6
SEO
4
Multi-site management
3
Order processing
8
Inventory management
7
Shipping
1
Custom functionality
2