NXT is a HUGE improvement over "homegrown" system!
July 16, 2022

NXT is a HUGE improvement over "homegrown" system!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We implemented Raiser's Edge and NXT from a homegrown system, the fundraising-specific capabilities are vastly improved. The list function has improved our ability to target more specific groups with ease, especially with how lists relate to emails. We are rolling out increased use for our major gift officers who can now easily add action notes with the NXT Gmail connection. In general, the ease of accessing and tracking information in donor records has made a huge difference in workflow and actually capturing important notes. We look forward to continuing to use the system to the fullest potential in this new fiscal year since we will not have data from our old system!
  • Analytic reporting is great, I love the specific data points; we especially love making them for each appeal.
  • List creation and pulling into emails
  • Online donation forms
  • Mail merge if then statement in emails, ex. use the preferred name but if no preferred name then uses the first name. I would prefer not to have to double list the first and preferred names for clarity.
  • Embedded video capability in emails.
  • More gift editing option in NXT for gifts added in RE7.
  • Online donation forms & gift management
  • Email and email analytics
  • Event registrations
  • Reduction of manual labor to enter online gifts.
  • Increased online donations, ease of use for donors.
  • Reduced manual labor of address updates.
We are very new to our implementation and have been experiencing some team transitions. I look forward to being able to utilize these features greater in this new fiscal year. Our Head of School is very impressed by them, and so far it's been a great "quick check in" to see a rough idea of capacity. I hope to take more BB University courses or study the community for recommendations on the best way to increase the usage of these markers.
I love all of the trainings, I love both the teacher-led and self-led trainings. The teachers are helpful and patient with classes that are typically a wide range of familiarity with the software. I love that I am able to re-take trainings for refreshers. I wish there were more regular offerings of some of the higher-level classes, but I haven't had a chance to take many since last summer so I will have to check in again on the scheduling.
I used Daxko while at a YMCA, at the time I had just come from an organization using RE and NXT, and felt like it was a huge step down in fundraising-specific functionality. We use GiveSmart for the online bidding capabilities but I hope in the future we will be able to use something more integrated with NXT. We've ended up setting up entire events on GiveSmart so that donors have the entire event transactions in one place, but it is much more work to then add those transactions to Raiser's Edge, batching is my friend, but I still hope it can be combined for use for a future event.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?


Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?


Did implementation of Blackbaud Raiser's Edge NXT go as expected?


Would you buy Blackbaud Raiser's Edge NXT again?


We love it for quick reporting, and list creation for use in emails. Scheduling emails has been a huge upgrade for us, and analytics is something we didn't have with our previous system. Online giving is now a breeze to add to donor records, and we love the customization of donation forms, automatic emails, and appeal tracking. I look forward to considering the use of the receipting tool, right now we use mail, and since the change with MS, we have many different word merge files. We use RE7 for our main reports. I look forward to exploring the capabilities NXT has for sharing data for users we don't want to have a full login.

Using Blackbaud Raiser's Edge NXT

4 - Head of School, Mar/Comm, Major gift officers
2 - Mainly me, Manager of Gift and Donor Records, and a little bit of help from our Director of IT, but he primarily focuses on the CORE side of things.