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Broadview: a great solution for a small to medium sized business.
August 26, 2022

Broadview: a great solution for a small to medium sized business.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Broadvoice is Sea View's call answering and customer content integration platform. We use Broadvoice as an auto receptionist, call forwarding, call answering, email integration and the reports provide valuable insights.
  • Manages call volume.
  • Clear communication and excellent response times.
  • reporting provides operations insights.
  • New phone process may be streamlined.
  • Finding deleted phone process can be accelerated.
  • Have had an issue with calendar/answer operation recently.
  • Ease of integration.
  • Ease of use.
  • Reporting for insights.
  • Elimination of hardware is a positive.
  • State of the art tools.
  • Ease of use and administration.
Broadvoice made the most sense for our business.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

I wasn't involved with the implementation phase

Would you buy Broadvoice again?

Yes

Solid system that works quite well. Appreciate the reliability of the system and the elimination of on site hardware. Phone support is the trade off that can be good during slow call hours but, as with all call centers, response rate can be a stressor when challenges surface during heavy business call hours.