Item: LogMeIn Central by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Central is the software we use to provide remote support to our company's internal users. Before using Central, remote access was slow and delayed which caused some problems during the service, among them, when Windows requested Administrator access the resolver agent could not enter his credentials. With Central this was solved, making the service much easier, besides all the service being audited

Pros and Cons

Fast remote access, no delay and no problem with computers with two or more screens
You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
Can remotely access the computer without the user noticing (hidden)

It could pull up the user's login in addition to the hostname
Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer

Return on Investment

Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes
After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate

Usability

I am giving it a score of 8, because the solver user interface is not that "friendly", especially when you want to extract 100% from the tool. It is necessary to have recurrent training and practice in the tool.But if it is for basic remote access tasks, it would be rated 10

Reliability and Availability

Since implementation, we have not had any downtime problems

Alternatives Considered

AnyDesk and TeamViewer

In our quotations and evaluation of the suppliers the best proposal and best service was from Central. The company asks to quote 3 companies, and the best of them in our evaluation taking into account cost benefit was Central (LogMeIn). The access to computers in Central's domain is better, since we have a list of computers, without the need of IP or anything like that to connect

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

Microsoft Teams, Microsoft Azure Active Directory, Microsoft 365, Dell Networker, Microsoft SharePoint, Adobe Acrobat Reader DC, Symantec Advanced Threat Protection, ServiceNow Now Platform, Zabbix

Likelihood to Recommend

Recommended scenario: Medium-sized companies between 1000 employees, when you want to access remote computers in your domain quickly, Central is certainly a recommended tool.

Not recommended scenario: Companies that have computers outside their domain, especially when you provide support for other companies or on personal computers, in that case Rescue is recommended.

LogMeIn Central - a good tool for your company

Overall Satisfaction with Central