CR = customizable reimbursements!
Updated August 22, 2022

CR = customizable reimbursements!

Karen Keegan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We use Chrome River for all of our expense reimbursements, firm-wide.
  • Automated approval routing
  • Paperless
  • Easy for users to upload receipts while on the go
  • Fully customizable
  • Support tickets sometimes get held up
  • Many support tickets now cost extra money to complete
  • Has cut down on our approval process significantly.
  • Compliance rules have decreased the risk of fraudulent or double charges.
Though it does take some time and a lot of thought (and testing), setting up our approval and compliance rules was relatively easy.
Everything input into Chrome River feeds very nicely into our accounting system. Again, it takes some technical resources on the front end, but once it's set up, everything works smoothly. And when we need to make any changes to our feed, we work directly with Chrome River to make those changes happen.
Having used Chrome River myself, for over ten years, I can honestly say it is extremely easy to use. The mobile app allows users to upload receipts quickly and easily while traveling.
We currently use Concur for travel bookings. I was not impressed with Concur when our procurement department was getting this product set up. Not very flexible. I imagine (and have heard stories from other current Chrome River organizations) that this is similar for their expense reporting product.
We have had mixed experiences when submitting support tickets. Chrome River has gone through some growing pains, so they are not as fast as they used to be. However overall, customer support is very good. We have an assigned customer success manager that will always intervene and follow up if we have any problems.
Chrome River is well suited for just about any medium to large organization. It's fully customizable, so you can have as many or as few approval rules as you wish/as many or as few general ledger codes, charge centers, billable matters, etc.

Using Emburse Chrome River

All functions. Everyone in the firm can (and most do) use Chrome River Expense in some form or fashion for expense reimbursements. Either for their own, or as a delegate for someone else (ie, a secretary submitting an expense report on behalf of an attorney).
5 - Accounting and IT
  • Expense reimbursements
  • Credit card reconciliations
  • AP Invoices
  • e-invoice
  • credit card reconciliations
  • american express charges for reimbursement
  • Currently implementing Capture - vendors e-mail their invoices to e-mail in box (keeps our data entry to a minimum)
Although there are some challenges, Chrome River is the best all around expense reimbursement and invoice application that we have seen.