ChurnZero is a No Brainer for Customer Success
October 24, 2019
ChurnZero is a No Brainer for Customer Success
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero as the primary automation tool for our customer success org. It allows us to take those processes that have been successful for individuals or pockets of users and scale/automate them for our entire org. This has brought an incredible increase in synergy and collaboration to our team. Because the tool is so easy to learn and use, it allows us to strike the perfect balance between a robust system that meets all our needs, without a complex backend that can only be run by a technical expert.
- Shallow learning curve = quick adoption
- Robust integrations
- Intuitive ux
- Scalable
- Need ChurnZero rep to add new fields, edit page layouts, and configure new custom tables
- Can not customize the Account or Contact header resulting in a useless widget unless your business works exactly like the model the widget was built for
- Does not allow us to connect to our native mobile app, diminishing the value of in app features
- Less time wasted on repetitive tasks
- More uniform messaging to our customers
- More timely attention to important to dos
We found these other systems were simply too robust for what we needed and were not agile enough to keep up with pace of a fast growing company. The cost would have made it difficult for us to achieve the ROI we are getting from ChurnZero, if we ever got it at all.
26 to 50 people