#1 Software for Reducing Churn!
December 05, 2022
#1 Software for Reducing Churn!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
In our organization, ChurnZero is used to monitor client usage, and their journey status, and to also open the lines of communication between teams - to make sure we are servicing our clients in the best possible way throughout their implementation of our software.
- Tracks client engagement and usage with our product
- Tracks clients journey between teams
- Allows us to keep track of various client tasks
- Interactive 24/7 chat support functionality for all users
- Ability to delete past contacts, or mistakenly added contacts
- Added more visibility between departments
- Allows us to monitor our clients usage, so we know when it is critical to touch base for improvements
- Properly stored information for easier access to client resources
ChurnZero really dives deep into our client's statistics versus simply storing client data and information. It has also allowed our various departments to collaborate on the client's journey based on the implementation stage they are in. The ability to monitor client usage has really been key for us to help maintain the client relationship and know where we need to improve. Along with storing key pieces of client data for easier access.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes