CSM Review
February 15, 2023
CSM Review
Score 9 out of 10
Vetted Review
Verified User
Software Version
Growth
Overall Satisfaction with ChurnZero
We use CZ on a day to day basis for account management for customer success. With the use of CZ we are able to monitor daily usage of our platform, provide business kpi's, monitor csm engagement/workload, successfully implement plays to assist in general comms, journeys to track and monitor progress as well as tags and segments to strategically plan areas of focus for references, upsells etc. CZ has allowed us to gather NPS results that we can broadcast company wide and streamline communications between teams for a seamless experience on our customers end.
- Plays-automated comms
- Dashboards
- integrations
- I would love to see more flexibility in journeys
- overall customer visibility
- health scores
- nps
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes