Churn Zero is the best assistant
February 14, 2023

Churn Zero is the best assistant

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with ChurnZero

As a not too big company, we used to have all our information about clients in different places and the follow-up was tedious and difficult. Also, we used to have different tools to automatized tasks, with CZ we can have all in just one place, automatized tasks in just one place, so we can follow up better our clients and help them grow with us.

Pros

  • Presenting all the information of a client in one place
  • Automatizing the tasks around the client management in a very easy way
  • The customer care they have is the best, I am always advised by my CSM on how to do things better.

Cons

  • They have very great tools that are available for more money, and probably they need to think is this very small companies that need them the most.
  • We accomplished our objectives 2022 in terms of client's retention thanks to CZ
CZ has everything in just one tool, it is better organized and has a lot more of automatizations to configure. But for sure, the breaking point for us to change was the customer care, CZ has a very well-prepared staff to be with you all the steps on the way and we really appreciate that.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

It is very easy to use, and it also has an academy, if you don't know, you can learn very easy.
I think it could be quicker in the responses and the time they take to solve problems, but of course this will depend on the problem and the priority they have. What I like is that even when they take time to solve things, they are always giving you heads up on what's happening, so you know they progress.
If you want to organize everything in just one place and take actions with your information, CZ is the perfect tool.

If you already have a CRM but want to automatize tasks, CZ is the perfect tool.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
8
NPS surveys
10
Sponsor tracking
9
Customer profiles
10
Automated workflow
9
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
10
Role-based user permissions
10
API
Not Rated
Integration with Salesforce.com
Not Rated

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