Item: ClickUp
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Our organization administers all construction projects for the University of California, Davis. ClickUp allows my team of 4-project managers to effectively execution 15-20 projects. ClickUp's Hierarchy ability is a game changer and the reason we selected ClickUp among the many task managers out there. The business problem addressed is maintaining reliable work plans across 15-20 projects. The scope of our use case includes a team of 4 project managers and external stakeholders collaborating around multiple spaces in ClickUp all of which we roll up key details such as milestones and constraints. We also utilize ClickUp for agile events and white board planning sessions. It is a perfect tool to track all details while being agile - and allowing people to utilize the software however it best fits their work processes.

Pros and Cons

Hierarchy
High number of features
Highly customizable
Customer support
Transparency in development
Agile

Speed (in development)
Continue developing 3.0, releases are exciting
Not much else comes to mind

Return on Investment

Clarity in work in progress
Escalate and highlight problems/constraints
Support resolving problems/constraints

Collaboration

ClickUp allows up to track all tasks in an organized way for each project manager. We can create any view that is beneficial. Mind maps and whiteboards are great for brainstorming. We also simply use a board/list view to build a backlog of work for a certain product/goal. We create public shareable links to communicate project data to key stakeholders.

All-in-One Productivity Platform

All tasks and high level project road-mapping is in ClickUp. Since we do not need complex schedules we can get by managing tasks and long range schedules in ClickUp. At times we still need to get back into MS Project for more calculated schedule or more clear viewing. ClickUp's ganntt view could use some work. We are able to reduce email by utilizing comments and assigning tasks to one another. Email feed has reduced, redundant task lists/notes has been reduced. For me personally, it serves as my main APP/tool. The same goes for the majority of my team.

Alternatives Considered

Asana, Trello, Smartsheet and Microsoft Teams

ClickUp's hierarchy and customizability is what led us to use ClickUp. The others cannot complete on this feature.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Microsoft Teams, Microsoft Project

Likelihood to Recommend

Game changer for our team of 4 project managers who execute 15-20 design and construction projects at a time. ClickUp is packed with features, highly customizable, and has the ability to scale via hierarchy. After years of testing/using other software tools for task management, I found myself finally at ease not looking for the grass to be greener. Thank you ClickUp! Specific scenario where ClickUp is well suited is having a Space that a single project manager owns, projects within that space. ClickUp allows multiple projects across all of these spaces to be rolled up to a higher view, reports, or dashboards. Very powerful. Another scenario is being agile. When we encounter a problem we can create a specific "list" and utilize any view that is best to document and plan to solve the problem at hand. When the problem is complete, we can archive the list.

Hierarchy, features, and customizability are a game changer!

Overall Satisfaction with ClickUp