Review of Deputy Rostering Software
October 19, 2021

Review of Deputy Rostering Software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use it for the customer service team, and I believe also for the production team. Both teams work with casuals and rostered (changing) shifts. It provides for easy rostering, timesheet recording and processing.
  • Timesheets - recording, approving, exporting.
  • Adding open shifts.
  • Reporting - I need a staff list, can't do.
  • Using templates.
  • Copying shifts.
  • Time saved on rostering.
  • Time saved on timesheet management.
Deputy is specifically created for its purpose, in comparison to Google Calendar! So much easier, flexible and provides for more service!

Do you think Deputy delivers good value for the price?

Not sure

Are you happy with Deputy's feature set?


Did Deputy live up to sales and marketing promises?


Did implementation of Deputy go as expected?


Would you buy Deputy again?


Since the kiosk should be able to provide for different locations, not only one.
Not really, was very easy to do.
It works great for the level of operations we have.

Using Deputy

30 - Customer service/sales
We use it in a pretty basic way.

Evaluating Deputy and Competitors

Yes - Google Calendar, it was not suited for the function we gave it.
  • Product Usability

Deputy Implementation

Change management was minimal
  • Team had to get used [to] signing in or out.

Deputy Training

Yes, quite easy and you just have to play with it.

Configuring Deputy

No - we have not done any customization to the interface
No - we have not done any custom code

Deputy Support

Poor followup
Not kept informed
Need to explain problems multiple times
No, the support to a product should be included in the price.
Because support seems not to understand the practise of use.

Using Deputy

Easy to use
Quick to learn
Not well integrated
  • Timesheets.
  • Templates.
  • Reports.

Deputy Reliability

You can add a lot of people to it.
It is quite reliable.
Could do better with performance. The copying of shifts is annoying.

Integrating Deputy