Could do better
November 11, 2021

Could do better

Ben Smith | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use it for labour scheduling (rota) across two separate businesses across the whole organisation. We also try to use it as a reporting function for balancing our labour spend[ing] against revenue. [...] We also use it as the principal way in which our staff record and request holidays, but it does not act as our authoritative holiday record (our payroll does that) because we have found a need to always qualify the holiday calculations particularly during furlough periods.
  • Presents information graphically and visually
  • Easy user friendly for staff
  • Some reports are good
  • Holiday calculator doesn't work for furlough period
  • Integrtaion with Kounta (lightspeed) constantly fails and I have to spend my time fighting for the fix and talking to Kounta and Deputy constantly. You should do that for me, they are your partner and your API intergration.
  • The budgets manager cannot be pushed across future weeks, so you have to keep doing the same exercise repeatealy
  • Permissions for location managers seem to be erratic right now. SOme of our location managers are struggling to accexs features they should have
  • The permissions should be less simplistic across grades and we should have sub permissions so that we can mould the facility more to our own hierarchies of command.
  • Made labour scheduling much slicker for our management team
  • Acted as a useful way in which we can have a live visual of the staff cost against revenue
We made this spend decision on Deputy many years ago, and I do fear that other companies may be more competitive now.

Do you think Deputy delivers good value for the price?

Not sure

Are you happy with Deputy's feature set?


Did Deputy live up to sales and marketing promises?


Did implementation of Deputy go as expected?


Would you buy Deputy again?


Its core features are excellent but not all of the thrills that it offers on the periphery work very well, and I think these peripheral features have been used to justify higher rates.
Integrations with Lightspeed are a problem.
Before recent price rises, I would have been tempted to push 8 or 9. But for what you now charge the fact that integrations don't always work makes it [in my opinion,] a bit of a rip-off.