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Acceptable but we aren't blown away
November 29, 2021

Acceptable but we aren't blown away

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy as our time clock system for hourly employees; to share organization-wide messages and to communicate with employees directly, and assist employees and managers in ensuring all shifts are covered. We also export timesheets from Deputy directly to our payroll processing provider.
  • Easy to see schedule at a glance.
  • Easy to offer up shifts.
  • Tech support responds quickly.
  • Notifications in the app aren't reliable - sometimes our employees don't get them.
  • Deputy doesn't have labor law data for our jurisdiction.
  • Wish the support documents were more clearly written.
  • It has definitely made payroll processing easier with its integration with ADP.
  • We also appreciate the ease with which it allows team members to swap shifts, etc.
We chose Deputy because of its smoother integration with ADP.

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

Reasons mentioned above.
It wasn't hard to set up.
It feels like Deputy isn't quite as polished in the details as we'd like it to be. The unreliability of notifications, the missing features, etc just gives it more of a beta feel. Even management doesn't always seem to get notifications on our phones! And the lack of a Spanish-language version makes it hard for some of our employees to navigate.