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Gong is great!
October 03, 2022

Gong is great!

Kaila Hunter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong to track keywords, and analyze and revisit calls/meetings we've had with prospects.
  • Scorecards help provide structured feedback
  • Trackers provide deeper analytics
  • Easy to use and train new employees on
  • Helps keep track of deals and keep on top of next steps
  • Further multi-language capability (with translation for speech-to-text) would be incredible!!
  • The search connection between Salesforce & Gong could be improved (easier to search for specific calls/accounts)
  • Helped me ramp faster
  • Helps track my commitments from calls
  • Helps me stay accountable and hold my team accountable
Pretty easy to use, I found the learning curve to be small. With development comes new features and it is starting to get a bit crowded with features, but overall it's not much hassle to onboard and get comfortable with the software. It's definitely easy to navigate aesthetically.
AI insights have allowed me to stay on top of (even get ahead of) next steps that have been committed in calls tracked through Gong. Being able to track key words helps when launching new products or features, and ensure we're constantly improving.
Gong allows us to see what type of objections are coming up most and what kind of challenges our customers are facing - which we're able to turn around and use as pain statements and help us in discovery and even cold calling.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I love Gong, especially in an entry-level role or for those who are looking to improve their skills. Having access to libraries full of recorded calls help ramp me faster and has helped with every step of my training and development. This is also an excellent tool to give and receive feedback in a structured, tailored way.