Google Voice is a powerful VoIP tool for any Entrepreneur
May 02, 2019
Google Voice is a powerful VoIP tool for any Entrepreneur
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Voice
Google voice is a VoIP solution that we use in our company to be accessible to clients anywhere there is WiFi. Being able to use the softphone feature of Google Voice eliminates the need for a separate phone device to communicate. With only a laptop and internet, voice calls and text messages may be dispatched and received.
- Ability to choose custom phone number.
- Transcription of voicemail messages.
- Intuitive web interface.
- More room for improvement with regard to commercial use. They could take notes from Grasshopper.
- iPhone app limitations prevent full feature use that's available via desktop.
- Caller ID name can't be customized to my knowledge.
- Google Voice has saved us a lot of time in regards to overall productivity.
- Google Voice allows us to operate at a greater scale than without it.
- Google voice allows us to track which advertisements are working best.
- Google Voice allows us to spend less time listening to voicemails.
- Grasshopper and CallFire
Google Voice isn't as comprehensive as Grasshopper or CallFire, however, it is a (mainly) free service. CallFire and Grasshopper are more suited towards VoIP commercial applications where as Google Voice is most suited for personal usage.
Google Voice Feature Ratings
Using Google Voice
1 - I use Google Voice to track client correspondence as the creator of our software products and salesperson.
1 - We advise other clients on the use of Google Voice as well as use it internally. One must have basic computer skills overall to operate Google Voice.
- Incoming Sales calls.
- Email forwarding of communication via voicemail.
- Texting correspondence via a web browser interface.
- Tracking of advertising campaigns.
- Using the softphone feature to speak with clients.
- Text messaging at scale.
- Phone tree setup.
- Text message campaign.
- Voicemail alerts via IFTTT integration.
Evaluating Google Voice and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Third-party Reviews
Google voice was first to market in the VoiP web-browser-based market.
I wouldn't change anything. I'd still go with Google Voice.
Google Voice Implementation
- Implemented in-house
- Porting numbers were the biggest issues, but not terribly difficult.
Google Voice Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team | Poor followup Problems left unsolved Difficult to get immediate help |
Yes - Sometimes it makes sense to put some cash on the account to be able to make outgoing calls from the iPhone app.
There's a lot of good information on the Google web forums that will get one squared-away in the time of need.
Using Google Voice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | Slow to learn |
- Texting.
- Phone calls.
- Modification of settings.
- The new web interface isn't as intuitive as past versions.
- It can be tough to figure out how to change preference settings.
- Making outgoing calls shouldn't need a link to a 2nd number.
Yes - It's pretty good and intuitive