Item: GoTo Connect
Rating: 10
Author: Jairo Antonio Puente

Use Cases and Deployment Scope

We use GoTo Connect for all our communications, with Yealink phones and the mobile application we are connected from anywhere, I am amazed at the great call quality that GoTo Connect gives us. Previously we had the problem of the limitations of an analog switch due to the lack of portability, in addition to the costs involved in updating or renewing it. Without a doubt, it was our best choice to hire GoTo Connect services.

Pros and Cons

The quality of the call stands out from other telephony services
The mobility of telephone lines saves a lot of installation and relocation expenses
The cost of the service is fair for all the features it offers
The service provides connection with desk phone and mobile phone without complications

It would be great to be able to take an ongoing call from your desk phone in the mobile app
Record calls from the basic plan at least for some extensions
Improve the virtual meeting interface

Return on Investment

Upgrading communications to the cloud helped us increase staff productivity.
The benefits of telephony in the cloud, video calls and chats improved our daily work processes.
The investment required to implement the project in the cloud was similar to the analog service upgrade we had.
Reduced customer call wait times.

Implementation Rating

The implementation process was very friendly with the company, we did not have to stop communications during business hours. If you are looking to increase work performance in your processes, GoTo Connect is definitely the key, we have to remember that the communication of all the company's collaborators is vital to achieve the desired results.

All in One Platform

Just perfect. For the technology area, it has meant a very considerable time saving, from a single tool that can manage what previously had to be done with 3 or 4 different tools. In addition to saving installation costs since not much material is required as before. The best point is the quality and the satisfaction of the final users who do not finish praising the service.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Slack, WhatsApp Business, Google Drive, TeamViewer, Evernote, Skype

Likelihood to Recommend

GoTo Connect covers all our communication needs throughout the company, for the customer service area it helps a lot in its portability, it is not necessary to have employees in a static place since they can answer and redirect calls from anywhere. For the administrative and operational areas there is no limitation in case of having cases of work at home. I don't find any weakness to GoTo Connect

The best investment in communication without complications

Overall Satisfaction with GoTo Connect