Item: GoTo Connect
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and messaging. This can help streamline communication within the organization.Cloud-based solutions like GoTo Connect are often scalable, allowing organizations to adjust their communication infrastructure based on changing business needs.By providing tools for real-time collaboration and communication, GoTo Connect aims to enhance overall productivity by reducing communication barriers and facilitating quick decision-making.

Pros and Cons

Instant Messaging and Collaboration
Online Meetings and Webinars
Ease of Use

Meeting Recording and Transcription
Customization Options
Advanced Collaboration Features
Integration Complexity

Return on Investment

Potential Downtime or Technical Issues
Initial Implementation Costs
Remote Work Enablement

Implementation Rating

All in One Platform

When a platform like GoTo Connect is designed to be an all-in-one solution, the following expectations and benefits are typically associated with a central admin tool allows IT administrators to manage phones, meetings, and messaging from a single interface. This can simplify the management process, reduce the learning curve, and streamline administrative tasks

Alternatives Considered

Webex Calling

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

C-Meeting by Chorus Call, Microsoft Teams, Google Meet

Likelihood to Recommend

GoTo Connect is well-suited for organizations with remote or distributed teams. Its features, such as video conferencing and online meetings, facilitate effective collaboration among team members regardless of their physical locations.SMBs with limited IT resources can benefit from GoTo Connect's cloud-based architecture, which reduces the need for on-premises hardware and maintenance. The platform's scalability also accommodates the growth of small to medium-sized businesses.

Users and Roles

2 - Admin and User

Support Headcount Required

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Business Processes Supported

Remote Work
Virtual Meets
Cost Reduction

Innovative Uses

Integration
AI Powerd Messege
APIs

Future Planned Uses

Advanced Analytics
Network Performance

Tangible Impacts

Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also helped organizations save time and money by eliminating the need for expensive equipment rental and installation fees

Likelihood to Renew

Product Differentiation

Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote support session initiation and the ability to automatically track session information within the same Zendesk ticket. The integration with Google Translate provides real-time, multilingual support to customers

GoTo Connect Overview

Overall Satisfaction with GoTo Connect